[Bdolan33]

Ok so I have an account on 5dimes, and started out by making a few CC deposits with what is now an ex gf's CC early on when I was just getting started with sports betting and did not know much at all. I'd estimate the CC deposits were as little as 300 or 400 bucks. Since then ive only made cash deposits. Ive deposited about 500 in cash. ive made a bit of a profit and I have a few K on my account and im ready for a payout. They informed me that because I used a CC at one point, I would need to do a full authorization including:


copy of yourID (driver’s license or passport)
copies of your **** card
copy of a utility bill or bank statement is required to validate your
address on file.

I have no problem giving them any of my info, but it would not match the info on the CC that I deposited with months back. The address on file doesn't even match the CC because I was totally unware it needed to, as I thought the address on file was only for payouts.

I have not gone to 5dimes with this yet. Even if they suspend/terminate my account, I would be happy to just have my money refunded so I can start on a new sportsbook making only cash deposits. Any suggestions on what to do and how they would handle this would be appreciated?

[CTsharp]

I just dont get that. If the money you used has come and gone with the CC and now you are trying to get paid off cash its 100% bullshit if you have to provide all of that. Good Luck with that since it was not your CC. Books have no problem taking the money but when it comes to giving it back you are in trouble.

[CTsharp]

I know there are a few books out there if you deposit P2P when it comes time to get paid out they do not ask any questions.

[MagicDiceFlow]

Just fyi, 5dimes (and almost every book accepting cc's) are very strict with their rules on using someone else's cc. Not saying that yours is but a lot of the books have gotten burned by cc fraud or abuse, basically people using a family member or friends card (with their approval) and filing a ********** if it loses. Sorry about your situation but you're gonna be in a tough spot where they may let you take back your cash deposit , but they'll take away any cc deposit amounts and the winnings.

[adam81]

I would just give the documents they ask for. This is a weird situation and 5dimes customer service isn't known as being the best but they do usually come through eventually. Keep your calm at all times with the issue and be patient. Never even mention the word "**********" or similar in your interactions with them. Good luck let us know how it goes.

[princecharles]

I hope this helps.
I recall a while back calling a book proactively (before I was ready for a payout) and asking what I could email them scans of now, to facilitate the payout process later on.
I seem to remember them not needing a copy of one the CC's I had used because at that point it had expired.

Please don't take this as gospel,
as I have a general recollection of this happening, and I would love to help you out.

[Keith Richard]

I really don't understand how in hell you were able to deposit with HER CC to begin with? The names obviously didn't match up. What was 5dimes thinking?

[Hankwins]

very hard to believe you were able to successfully deposit with a womans's CC on your account. If they actually allowed a deposit from her card on your account just get her info and send them that ans they can't say crap.

[Bdolan33]

very hard to believe you were able to successfully deposit with a womans's CC on your account. If they actually allowed a deposit from her card on your account just get her info and send them that ans they can't say crap.

Believe it or not that is what happened. The ease in doing it is why I had no idea it was an issue or I wouldnt have even tried it. It didnt take any effort of fraud on my part. The reason it worked is because the CC processor did not ask for any name, only the digits, the expiration, etc. They did in fact let me deposit with someone elses CC. Anyone with a 5dimes account could check it out and confirm this

I would just give the documents they ask for. This is a weird situation and 5dimes customer service isn't known as being the best but they do usually come through eventually. Keep your calm at all times with the issue and be patient. Never even mention the word "**********" or similar in your interactions with them. Good luck let us know how it goes.

Well I cant give them her CC, because I dont have access to it or permission to use it. That ship sailed a long while ago lol. Ditto for her photo I.D. The name and address on the account is mine. I will never deposit with credit again, but right now im just trying to find a solution to this without getting burned

[poker6469]

the best thing i can tell you is get your girl friend too do a charge back on all of the transactions you did with that card ,thats the closest you are ever going too get too recieveing a payout from them.

[Bdolan33]

the best thing i can tell you is get your girl friend too do a charge back on all of the transactions you did with that card ,thats the closest you are ever going too get too recieveing a payout from them.

I wish but that's not an option, its an EX girlfriend. Tempted to contact "Live Chat" and explain it to them but want to make sure I have the right idea of how to go about it. The whole thing has me anxious

[Bdolan33]

Please wait for a site operator to respond.
You are now chatting with 'Nathalie'
Nathalie: Hello. How may I assist you today?
Nick: Yes I am having trouble authorizing my payout because I no longer have access to the CC used to deposit
Nathalie: Can you please confirm your account number and password?
Nick:
Nick:
Nathalie: the one ending in ?
Nathalie: yuou can send a bank statement instead
Nick: I do not have the card or bank statement, I used someone elses card months ago at the time of CC deposit. I have since been told you cannot deposit this way, but the processor allowed it to go through. I am not sure what to do now.
Nick: I have also made cash deposits on my account
Nathalie: Let me check your account, just a moment please
Nick: Yes
Nathalie: whos card was it? can you ask him/her for the bank statement?
Nick: That is definitely not an option.. Im just not sure why the processor processed the deposit if it didnt match my account
Nick: I tried to carefully talk it over with anyone live service assistant but I guess I was not clear enough. I just want to work this issue out so I can keep a working account on the site. Because I was told now because of the CC deposits, any withdrawls I make will need that authorization.
Nick: I am afraid to deposit any more money untiL i work out this issue
Nathalie: I was talking with the CC department and it seems you need to send the card or bank statement or we wont be able to process the deposit
Nick: The deposit?
Nick: But all the CC deposits were processed
Nathalie: so we need the documentation for payout
Nathalie: rules are clear on our web site
Nick: Will I need to do this each time I request a payout on this website
Nick: Even if I only deposit with cash in the future
Nathalie: every 3 months or if you change cards
Nick: I will not be able to get access to this card or bank statement every 3 months
Nick: If ever
Nick: What are my best options here
Nathalie: once you send it you dont need to send it again
Nathalie: send the document and dont ever use somebody elses card, are we clear on that?
Nick: Im clear on not being able to use another persons card for deposit but Im still unclear on what I need to do to get a payout
Nathalie: send the documents
Nick: What are those?
Nathalie: the bank statement or copies of the card
Nathalie: and the authorization form signed
Nathalie: also
Nathalie: you can scan it,fax it, or take a picture with your phone and upload it
Nick: I have a copy of the form, do I need a picture of that separate from the CC photo?
Nathalie: The following documentation is required to achieve the "Verified" status in your account:
Nathalie: Scanned colored picture ID (government issued) valid for at least 6 more months.
Nathalie: Scanned colored utility bill (no more than 90 days old) with a matching address to the one registered on file.
Nathalie: Scanned copies of card used to deposit (if this was your funding method).
Nathalie: Authorization form signed and properly filled.
Nick: That is the issue I am having, I dont have access to those things
Nathalie: that is not our problem
Nathalie: send the ID of the owner too, and the authorization form has to be signed by the cards owner for your payout
Nick: I do not have access to the CC
Nathalie: we need it, period.
Nick: So after what I explained to give a payout your asking for Two seperate ID's, an authorization form signed by the cards owner, and a photo copy of the CC?
Nathalie: and the utility bill
Nick: The *** verification on the back of the card can be blacked out correct?
Nathalie: no sir
Nathalie: we need to see the whole card
Nick: Thats interesting
Nathalie: to verify all the information
Nathalie: Is there anything else I can assist you with?

[Optional]

You could try suggesting you make a deposit with your own card and then send them ID for that one.

[Mikail]

yeah guy you are without question in the wrong here. It's common sense not to use someone else's cc to deposit with. Book is just covering their asses here and why shouldn't they? You might wanna get in contact with this "ex girlfriend" and get the necessary documents, scans etc. BOL and remember in the future that if you need to use a c.c to deposit make sure it's your own card.

[Bdolan33]

You could try suggesting you make a deposit with your own card and then send them ID for that one.

Thats an interesting idea. If I were to deposit with a new card, would they ask for both? The last thing I want to do is put more money into my account that I cant get out. Can anyone speak from experience?

[poker6469]

give the girl friend some money let her fill out the form and scan card and her id ,and send your id and utilty bill you should be good to go,even if you have to give old girl friend some money its worth it.

[PharaohUB]

If the funds deposited from CC are long gone and lost, and all the winnings are from a cash deposit, then IMO you should be paid. If you don't that is bullshit. If they don't then every deposit they have taken from you since you used this card they have been taking a shot at you.

At the VERY least, they should allow a payout after the grace period allowed to do a ********** has passed. I think it's either 6 months to a year where a ********** wouldnt even be possible. ergo they arent at any risk and they've received all their funds.

I like the last posters idea to give your ex some kind of incentive. I'll be honest your story smells like donkey shit. I've never dated a girl who supported my gambling habit let alone funded it.

Either way book should pay you at least after ********** grace period. If not, it's theft. Especially if you since have been making cash deposits. This book pisses me off every day but I continue to play there. grr... that whole conversation was just obnoxious and she didn't try to work with you at all.

[krk1030]

If the books really cared about security or whatever they would require all this before you could deposit/wager.

[Bdolan33]

If the funds deposited from CC are long gone and lost, and all the winnings are from a cash deposit, then IMO you should be paid. If you don't that is bullshit. If they don't then every deposit they have taken from you since you used this card they have been taking a shot at you.

Most of the winnings are from the cash deposits, but some wins ARE from the the CC deposits

At the VERY least, they should allow a payout after the grace period allowed to do a ********** has passed. I think it's either 6 months to a year where a ********** wouldnt even be possible. ergo they arent at any risk and they've received all their funds.

I like the last posters idea to give your ex some kind of incentive. I'll be honest your story smells like donkey shit. I've never dated a girl who supported my gambling habit let alone funded it.

Either way book should pay you at least after ********** grace period. If not, it's theft. Especially if you since have been making cash deposits. This book pisses me off every day but I continue to play there. grr... that whole conversation was just obnoxious and she didn't try to work with you at all.

All good points but it seems no matter what I say Im getting customer service copy and pasting the same response.

[dolson]

I quit using CCs altogether because of the verification process.

[tommygun]

I'm not sure why you wouldn't deposit with your own CC or other means?
You could understand from the books point of view to protect themselves against fraud etc.

I would either do as other people said, pay the ex-gf off, and call in the biggest favour from her if your on speaking terms.

If not find out where the bitch lives and ransack her house.


Just suggestions.

[PharaohUB]

Is she your ex because you used her CC for gambling? haha

[Bdolan33]

Is she your ex because you used her CC for gambling? haha

Yes haha.

[Bdolan33]

Lost just about everything in the account on the Pacquiao/Bradley robbery before I could resolve this and cash out. Problem solved. Alls well that ends well.

[Kindred]

Is she your ex because you used her CC for gambling? haha

gotta be pretty hard up to steal your girls cc to get down on a game

[chance]

Lost just about everything in the account on the Pacquiao/Bradley robbery before I could resolve this and cash out. Problem solved. Alls well that ends well.

Glad it worked out for you!!!