Cferrat is a good CS guy for Bet911. They did well bringing him on. But, players should remember that the folks on the phone aren't normally the ones in charge of the money.
Bet911 is a small book that has a lot to prove now. The average player should wait and see if they can steer a ship straight, especially with the bonuses and promos that put them at a low margin. It's generally not thought to be good practice to offer big cash bonuses before bases, especially to forum guys.
It's good to now be able to that Bet911 hasn't stiffed anyone.