I recently e-mailed BOL to have poker/casino access shut off. I have never played either and do not wish to fall victim to their inferior security that results in an absurd amount of scamming. (I wish RSA tokens were released by sites. It would save everyone a ton of trouble. It boggles my mind that they don't do this.) BOL requested documents. They already have all the documents. They are claiming that they cannot secure my account without producing these documents again in order to verify that "it is me", but the person who scams me and plays casino games or poker for the first time in the multi-year account history will not have to verify their identity.
In addition to already having the requested documents, they are asking for documents that I'm no longer able to provide. CCs apparently expire at some point (shocking information) and then are typically destroyed by the owner. I would not even be able to provide the information they requested even if it wasn't completely ******* absurd for them to request it.
BOL doesn't care if I'm defrauded in any way, they are making the process as difficult as possible for people to protect themselves. I can only ask, "Why?" What does BOL have to gain? Apparently a substantial sum, as they can seize the money from scammers and then never report this back to the player who was defrauded. Without revealing information on the accounts of scammers and the actions taken, they're in a position to freeroll players.
They final e-mail that was sent to me said: "Sorry you feel that way, but that's how we care for our customer safety, please be aware that your account will keep open till you send the documentation required."
I suppose it will be impossible for me to play there without running the risk of fraud.