[princecharles]

Surprise, surprise. BetOnline.ag is having more problems with its poker network. In just the past couple of days, the BetOnline Poker room shut down unexpectedly and player balances disappeared. The poker network that powers BetOnline sent out a notice stating that BetOnline is no longer a licensee on the poker network.
BetOnline itself sent out a separate notice telling players that the poker room was down temporarily for maintenance. A short time later, BetOnline sent out yet another notice telling players that it was “happy” to announce that BetOnline has moved to a new poker network. The same notice also told players that* although their balance are showing $0 at the moment, all balances will be restored upon completion of the move.
This story is difficult to write about because the BetOnline poker room has been surrounded in confusion since the very beginning. When BetOnline first went live, it claimed to be a part of the Hero Poker Network. It was later revealed however, that BetOnline was lying and that it was actually a part of the Action Poker Network. The Action Poker Network supposedly does not accept US players and has a long, murky history on its own.
Now, we are hearing that BetOnline is a member of the Chico Poker Network and that the Chico Poker Network has decided to kick BetOnline off its network. Either that, or BetOnline decided to leave on its own accord. It all depends on who you ask at this point.
A BetOnline representative appeared today in the PokerAffiliateListings.com forums stating that everything was back to normal. The representative is now telling us that BetOnline did not change poker networks, and that it was just “an issue with our network supplier.” Whatever that means.
Just this evening, some players are reporting at 2+2 that their account balance have been repaid and that BetOnline is still on the Chico Poker Network. Other players are reporting that they still have $0 account balances. Customer service agents are now telling the players with $0 balances to just sit tight for a little while longer.
I really don’t know what’s going on with this poker site. I have a feeling player balances will be back to normal soon, but this is just one of the most poorly run businesses in the world. They offer no communication to players and have had numerous complaints of refusing to honor large withdrawals from the poker room.
At this point, it’s really anyone’s guess what the real story is. The only thing I can tell you is that this is NOT a poker room at which I would trust my money. Something isn’t right here and these are not the kind of people that you want holding your money. There are plenty of other options out there.

[prop]

this is NOT a poker room at which I would trust my money. Something isn’t right here and these are not the kind of people that you want holding your money. There are plenty of other options out there.

Good advice.

Better alternatives that offer Sports + Poker = 5Dimes and Bookmaker which are both on the same poker network as True. Also, Intertops which is on the Cake Network.

BetOnline might be okay for sports, but poker is a mess and Action Poker + their inability the manage the poker room and poor support has really made BetOnline (imo) extremely high risk. If still using them for sports my strong suggestion is to see if they can disable the ability to transfer into the poker room and casino. Considering neither is worth using this also keep you safer in the outside chance you're hacked.