[mbynwa]

Hi

I deposited at Betonline and took a 25% freeplay, i losst my deposit and bonus, I then re-deposited for another 25% freeplay. Betonline are saying that I have to complete the rollover for the first bonus and the second bonus, even though I lost the first one completely. This in effect doubles my rollover. Icannot see anything in their rules that allow them to do this, but I could be missing it.

Any help please?

[Justin7]

If your balance was zero'ed out, I have never seen them try to enforce old rollover. Did you have any pending bets, or a balance of more than $1? If not, I would ask to speak to a manager.

[mbynwa]

Hi Justin,

Yes balance was zero'd as it was a few days in between deposits. I have spoken with live chat twice and both times they say that I have to rollover the first bonus even though that was lost.

I have never seen a book try to get me to complete a rollover even though I lost either. I don't know what their game is.

[Justin7]

Talk to a manager, on the telephone. If that doesn't work, fill out a complaint.

[mbynwa]

I am told that they do not have a manager for rollover queries!

[DukeJohn]

I am told that they do not have a manager for rollover queries!

That is just crazy. I would fill out the complaint form with SBR now.

Something isn't right here...

They must be not understanding or something, because I have never heard of a book doing this.

BoL,

[mbynwa]

Thanks duke,

I think that BoL think I didn't bust the first freeplay. I was told this morning that it didn't matter whether I won or lost the freeplay, I have to complete the rollover - this must be BSas I can't see anything that suggests they can do that in their t&c's. Plus my friends play here and they have only had to complete the active bonus.

[princecharles]

I was told the same thing a whole back on live chat.
CS is programmed to repeat the mantra, 'Must rollover all bonus' and deposits'.
It is 100% correct that if you zero out all your balances you are NOT liable for any rollover.

I wish I could help more, as it is I try not to deal with thier CS.
I would definitely mention that you are a member of SBR next time you talk with them.

GL

[mbynwa]

Thanks princecharles, really appreciate your comments.

I did mention SBR and their agents said and I quote 'we are willing to discuss this with you'

I think it might be a software issue otherwise and CS are just as you say programmed to repeat the mantra!

[5mike5]

so many better options out there than BOL is now

go elsehwere mbynwa, u will definatley be glad u did

[mbynwa]

I will be Mike once I am out of there....

[mbynwa]

Just thought I would update this thread. I have since requested a rollover check and their website is now showing the correct rollover amount. I don't know why their CS started spouting bullshit rules that don't even exist! I have submitted my payout request, which I will give them 36hrs to complete before getting SBR involved. It is sad to say that it seems you have to threaten or actually contact SBR to get anything done!

[SBR Lou]

Hi mbynwa,

Thank you for sharing. We received a similar dispute; looks like it was a software glitch.

Keep us updated on the payout.

[mbynwa]

Just to update everyone I have requested an $8k payout, this was processed within their 24hr timeline and am just waiting for funds to be received. I am told that this will either be today or Monday. I will update this thread once I have the funds!

[Digo]

I never heard about to complete rollover of old deposits, if your account reaches 0 balance, rollover is gone.

[slash]

The perfect situation! Bet your full deposit + bonus at book A and bet the other side at pinnacle. Lose at book A and rollover is cleared, and the bonus is safe in your pinnacle account.