Yes I know and am well aware of the rollover amounts but I deposited for MM to get action on the games for entertainment.
My rant is about the casino promotion and rollover. The sportsbook is great.
I deposited as part of the 200% bonus. 100% at the sportsbook and 100% at the casino. The casino has an 80x rollover. What a joke right.
Anyway, I played $40,000 in volume at the casino on my $500 bonus balance. My account balance went to as high as $3,000. When I was at $3,000 I still had $10,000 in volume left to play. At this point I have never seen so many 4,5,6 card 21's by a dealer in my life. My account balance dropped to $475. No big deal, This was all free money anyway. I played my next hand and all of a sudden a message on the screen said I had hit my rollover requirement and the casino shutdown. I went to log back in and all of my funds disappeared.
I contacted support and they told me I only get to keep what is left above my initial bonus ($500). I finished off at $417. All the dude said from customer support that that "You should have read the rules" and "You accepted our terms when you clicked the deposit button." The terms stated "
I feel like I was scammed out of $417, what you guys think.
**Yes I know I should never take the bonus and the rollover amounts are high but I am a recreational player and I never expect to withdrawal when I make a deposit. However, the circumstances above show that this is ridiculous.
My rant is about the casino promotion and rollover. The sportsbook is great.
I deposited as part of the 200% bonus. 100% at the sportsbook and 100% at the casino. The casino has an 80x rollover. What a joke right.
Anyway, I played $40,000 in volume at the casino on my $500 bonus balance. My account balance went to as high as $3,000. When I was at $3,000 I still had $10,000 in volume left to play. At this point I have never seen so many 4,5,6 card 21's by a dealer in my life. My account balance dropped to $475. No big deal, This was all free money anyway. I played my next hand and all of a sudden a message on the screen said I had hit my rollover requirement and the casino shutdown. I went to log back in and all of my funds disappeared.
I contacted support and they told me I only get to keep what is left above my initial bonus ($500). I finished off at $417. All the dude said from customer support that that "You should have read the rules" and "You accepted our terms when you clicked the deposit button." The terms stated "
200% March Madness Bonus: 100% Sports (20x Roll) + 100% Casino (80x Roll) + 1 Free Bracket Entry"
There was no link to read further on the requirements and their rules. I asked the customer support guy for a link to the rules and requirements and he said there wasn't a link and for me to find it in the casino rules sections. I read every single page on their site for rules and there was not one thing mentioned about rollover requirements in relation to keeping the amount over initial bonus amount. All it says is "Once the rollover requirements are met, ONLY winnings from the bonus will be credited as cash on players account." To me this says I keep my cash once rollover hits. Also it doesn't mention anywhere that bonus funds will disappear once the rollover hits. So it never gives you the chance to play with funds once rollover hits to get over that initial bonus amount. I feel like I was scammed out of $417, what you guys think.
**Yes I know I should never take the bonus and the rollover amounts are high but I am a recreational player and I never expect to withdrawal when I make a deposit. However, the circumstances above show that this is ridiculous.