[Fish14]

Been at this site for about 3 years....never cashed out before.....completed their KYC and got confirmation from them on 2/17/12.

Chose the wire method because the amount was almost 5 figures and I wanted it all asap. They confirmed it had been "processed" on 2/28 and I could expect the money any day.

Then I got an email on 3/3/12 stating that they would not be able to wire to my bank. It was no longer included as a bank they could do business with.

Then a live chat rep said he knew nothing of the email and its' content and assured me the payment was being "processed".

On 3/10/12 I received an email that explained that this wire was ok, but future wires to my bank would not be possible.

Another live chat on 4/2/12 assured me that the wire "processed" on 2/28 was valid.......but now they want me to send in my bank statements from 2/28/12 to present!!!

This is ridiculous beyond my belief. I suggest to any and all to get off this ship ASAP. Today is 4/7/12 and STILL NO MONEY......MY MONEY!!!!!!!!!!!

[SBR Lou]

Hi Fish14,

Can you submit this sportsbook complaint form? We have a couple like this on file.

[Fish14]

I already have.

[SBR Lou]

I already have.

Yes, looks like we asked you to forward some additional details which you did on Wednesday. Your case is still pending.

[Fish14]

Should I adhere to their latest stall tactic request and send them my bank statements?

[SBR Lou]

Should I adhere to their latest stall tactic request and send them my bank statements?

Yes. They need to confirm the payout wasn't received, at which point they can reissue you another. In cases like these, we ask the book to expedite the makeup payment. The manager we normally speak to should have an update Monday to confirm where the case is, but definitely get the requested paperwork scanned over to them.