Originally Posted by
DesrAw
Update:
Dear Mr. xxxxxx,
We sincerely apologise for your disappointment regarding our 10% fee rule for withdrawals.
Intertops do not charge for Moneybookers withdrawals, as long as the 1x rollover requirement has been met. Unfortunately, due to high transaction costs, we are unable to process payouts for free if the funds have not been wagered at least 1x rollover. Taking into consideration both the cost issue and the security issue of money-moving, we are unable to process the payout procedure for free without these necessary rules.
You are quite right, we should have notified you of this fee beforehand, as this would have been more courteous, for this we sincerely apologise, therefore we have re-credited your account with the $26.60 fee as a goodwill gesture on this occasion, however, please bear in mind our 10% rule will be applied in the future if you do not meet the 1x rollover requirement.
Thank you very much for your kind understanding.
Best regards
Suzanne
Payments Dept.