1. #1
    SBR Lou
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    YouWin Sportsbook update

    YouWin Sportsbook update

    YouWin Sportsbook has satisfactorily addressed the outstanding player disputes. SBR reported on January 5th that €14,677 in funds were reported as confiscated by nearly a dozen players. SBR's initial talks with YouWin management were unsuccessful — the company claimed that the players were guilty of fraud, but declined to share specifics. An SBR video report highlighted the claims, which prompted a tenth player report on February 2nd.

    Following the exposure of these disputes, a YouWin director reached out to SBR intending to shed more light on the situation. During discussion with SBR, YouWin addressed each of the claims and explained its KYC (know your customer) guidelines. YouWin also disclosed red flags the players' triggered. SBR agreed not to publicly share all of the sportsbook's findings, so as to not compromise its anti-fraud controls. At the conclusion of the teleconference with SBR, YouWin clarified that it fully intends to pay all bettors that can produce an international passport and utility bill; regardless of evidence that attests to bonus abuse or wrongdoing.

    SBR advises players to keep ID and utility bills stored on a secure flash drive. Gaming operators are required to be in compliance with KYC guidelines (as per conditions of their licensing) and must perform additional screening in cases of suspected fraud. While the account validation process can be an inconvenience to a legitimate punter, SBR notes that the screening is mandatory in most jurisdictions.

    YouWin Sportsbook is headquartered in Malta - its parent company of Win United Ltd. is licensed by the Lotteries and Gaming Authority (LGA) of Malta. YouWin also powers the non-US Sportsbook.com player base. YouWin's rating has been upgraded to C- in the SBR sportsbook ratings guide. | YouWin complaint summary

  2. #2
    touchback
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    The flash drive is a great idea for documents... I should of thought of that. It is such a pain to get stuff together and try and send to a service for a payout. Also, I have a flash drive on my keychain so I can always be able to send needed docs when I am on one of many business trips. Just makes it fast and convenient to eliminate any excuse for a service to slowpay or stiff...does youwin have anything more to do with sportsbook.com other than providing data processing service... are they completely differnet management and call center staff.

  3. #3
    SBR Lou
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    Quote Originally Posted by touchback View Post
    does youwin have anything more to do with sportsbook.com other than providing data processing service... are they completely differnet management and call center staff.
    YouWin fully manages non-US Sportsbook. The two ratings may eventually match up - we have some things we want to look at. Namely how many non-US players lost money during the correlated parlay confiscations in Sportsbook's past. The process will take time to get right.

  4. #4
    touchback
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    Thats right, I remember the correlated parlay incidents... were they not also offering players freeplay monies to cancel their pending withdrawals as well... during the summer or something I think.

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