1. 02-09-12 08:42 PM #1
    alalha
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    you guys all know, 5dimes horrible cs

    So, I know most of you guys know by now and I experienced their horrible cs multiple times but I had to fume somewhere. I requested a name for p2p deposit. They gave me a name then I gave them ref#, then they said that they forgot to give me the second last name. They asked if I could call them and add the name. I called ** and they put me on hold for 45 mins. I talked to 5dimes to see if they can cover full fees since I had to waste and stare at my phone for 45 mins because they didn't give me the right name in the first place. She then talked to me with a horrible attitude saying that it's actually not her fault. They said they would offer 10% freeplay. I said it's not about the money, it's about your attitude and the way you talk to your customer, forget about the freeplay, forget about the fees, get you attitude right with the customers. I just don't get why they act like this.
    Last edited by shari91; 02-10-12 at 08:45 AM. Reason: processing term
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  2. 02-09-12 09:52 PM #2
    5mike5
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    i play there because the most options of anywhere, most MLs, and most parlable options...and i get paid in a day or 2 when i request payouts, but then again the CS there has been fine everytime i have needed help with anything...i dont really care hoe polite and good at ass-kissin CS agents are, i just want my options and payouts...

    sorry bout ur personal experience though, that isnt good...but most of the time on here, its way over exagoratted the CS at 5dimes..there just as mant people that have never had a problem
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  3. 02-09-12 09:54 PM #3
    DDT
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    You don't go to 5d for their cs
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  4. 02-09-12 09:55 PM #4
    Mikail
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    yeah. the book is great but the C.S is bad. Sometimes it seems like they purposely are rude to their clients. I guess when you have great betting options, quick payouts etc they know people still gonna play there no matter how you treat them.
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  5. 02-09-12 11:02 PM #5
    Kaabee
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    why use chat for p2p? just use the automated method. so simple. no headaches.
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  6. 02-10-12 12:08 AM #6
    baskets
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    5d customer service is 10,000,000 times better than Heritage cust service
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  7. 02-10-12 02:04 AM #7
    drfunkmaster
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    5dimes is getting my business...
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  8. 02-10-12 09:02 AM #8
    losemyloot
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    Quote Originally Posted by Kaabee View Post
    why use chat for p2p? just use the automated method. so simple. no headaches.
    When you say (automated method) do you mean online with crunch card?
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  9. 02-10-12 09:37 AM #9
    Kaabee
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    Quote Originally Posted by losemyloot View Post
    When you say (automated method) do you mean online with crunch card?
    no. i mean click on "get instructions" in the online deposit menu. the name pops up and is also emailed to you. no chance for missed names/spelling errors.
    Nomination(s):
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  10. 02-10-12 10:00 AM #10
    combobets100
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    What stakes do they allow for the winning combo player? Can you get up to 30 EUR there per stake there?
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  11. 02-10-12 10:17 AM #11
    ehp6737
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    Quote Originally Posted by Kaabee View Post
    no. i mean click on "get instructions" in the online deposit menu. the name pops up and is also emailed to you. no chance for missed names/spelling errors.

    THIS
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  12. 02-10-12 10:33 AM #12
    stevenash
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    Quote Originally Posted by drfunkmaster View Post
    5dimes is getting my business...
    My primary book for years, will always be my primary book unless I get stiffed, which will happen when Carrie Underwood gives me mind numbing skull, which will be never.
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  13. 02-10-12 11:01 AM #13
    ngates815
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    5dimes is getting my money.
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  14. 02-10-12 11:04 AM #14
    thespeculator
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    love 5dimes, cs has always been polite with me , and resolved everything quickly
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  15. 02-10-12 03:54 PM #15
    k13
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    Had a little headache with them today...hopefully it all goes well on monday.

    There's no cheque/m.o. order option on fridays correct??

    I can't make a withdrawal with i n s t a d e b i t since I never made a deposit with it but the deposit button for it is not available either but chat said they still use and I need to make a deposit first....how can i make a deposit with it if there's no button for it....

    Expecting big headache on monday but we'll see, hopefully not since I like playing at 5dimes. One of my top 4 books...
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  16. 02-10-12 03:58 PM #16
    5mike5
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    mondays are easy as any day...just use live chat..
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  17. 02-10-12 04:03 PM #17
    baskets
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    10,000,000 time better than heritage

    heritage will screw your around and string you along and do everything they can to interfere with a payout.

    ask 5dimes for your money, they just say "name, city, cash -- done"
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  18. 02-10-12 08:30 PM #18
    touchback
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    Custmer service may be questionable but no one offers as much... and you do not have to worry about them going broke and not being able to pay. They have deep pockets, so funds is not an issue with getting paid for any amount. Now if you piss T. off that could slow a payout a little... but thats just a common sense issue. Just like do not piss off your waiter or anyone that is involved in preparing and or serving you food.
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