SBR Top-Rated Sportsbooks
StanJames not respecting written promises !
Some while ago I have requested to self-exclude until 2016 from accessing their Casino games, but ALL other products including Skill games to remain available for play with my account. They agreed, but later they found that if they restricted my Casino access that included also Skill games.
Now they agree that I got wrong informations (basically lies) from their live chat representative, but they confirm that they will do nothing to fix this problem in order to allow me to play in their Skill games section. (my proposal was to unrestrict Casino section also if it necessary goes along with Skill games section.
Clearly I have made an undesired decision because of them giving me FALSE info, such I will be able to restrict my Casino access, but at the same time, still be able to play Skill games. And now they refuse to fix their error to suit the player favour. (me) (see the chat I had with their manager Jamie)
General Info
Chat Start Time: 25.01.2012 19:50:03
Chat End Time: 25.01.2012 20:07:51
Chat URL:
Referer URL:
Name: LuckyBoy2
Email:
Phone:
Initial Question:
Chat Transcript
07:50:18 PM [Jamie] Welcome to Stan James Casino Live Support, how may I help you?
07:50:25 PM [LuckyBoy2] Hi Jamie !
07:50:56 PM [Jamie] Hello.
07:51:26 PM [LuckyBoy2] some months ago i wanted have my account locked for casino games, but not for skill games
07:51:58 PM [LuckyBoy2] and as i found the two cant be separated, so i left both locked
07:52:16 PM [LuckyBoy2] now i would like to switch them on, can you help ?
07:52:52 PM [Jamie] I am afraid if you self exclude from the Casino then this can not be lifted until the expire date in 2016.
07:54:17 PM [LuckyBoy2] well, thats fine regarding the casino games.. but regarding the skill games i have specified in my request to be left accesible, and the live chat customer care confirmed that would be ok
07:54:57 PM [LuckyBoy2] later i found was not ok, and that both were blocked, which is not ok.. and now i want to play skill games
07:55:00 PM [Jamie] If you self exclude from the Casino then you do have to be closed from Skills games I'm afraid.
07:56:20 PM [LuckyBoy2] now i understand, but i repeat, at the time i requested to self exclude me from Casino i got written confirmation that the Skill will remain open for my account.
07:57:17 PM [LuckyBoy2] and as you see, now this is my concern
07:57:54 PM [LuckyBoy2] please look at my chat log when i self excluded
07:58:47 PM [Jamie] I am afraid that the information given was incorrect, I can only apologise for this. Unfortunately though the Self exclusion procedure does cover Skills games under the Casino.
07:59:42 PM [LuckyBoy2] ok, and how this can be fixed ? it is not my fault that i got the wrong information and therefore made an undesired decision
08:00:30 PM [Jamie] I am afraid it can't it will have to remain closed I'm afraid.
08:00:46 PM [Jamie] We can not remove this block by law.
08:01:55 PM [LuckyBoy2] make a note to the manager to fix this, someone have to fix it since i repeat it is not my fault.
08:02:23 PM [Jamie] I am the manager and I afraid the block can NOT be lifted.
08:03:30 PM [Jamie] Again this can not be lifted under the gaming laws.
08:04:39 PM [LuckyBoy2] technically can not be lifted, or technically can be lifted, but would go against the regulations ?
08:04:49 PM [Jamie] Both.
08:06:25 PM [LuckyBoy2] if technically can be lifted, then a note (with the chat log proof attached) of why the exception has been made would be fine enough.
08:06:55 PM [LuckyBoy2] but if it is both, i am afraid i will complain on some forums about it..
08:07:41 PM [Jamie] Ok, as stated we will NOT break gaming laws, again we apologise for any inconvenience caused. Have a good day.
Reply With Quote
Originally Posted by KEdge2k
