[TeaAndToast]

Hello and thanks for any replies as this is my first post.

Basically at the start of the season I put £365 on Robin Van Persie with PaddyPower to be the premierships top goal scorer at 10/1. I never thereafter used the account and went to chat one day to see if I could close the account but keep the bet open. So I said in chat - I would like to close this account but I have an open bet. He was like let me deal with the account first and then the bet? I was like OK. He said why do you want to close it, I was like ahhh its too easy to access. Then the rep asked if I would like to close it temporarily or permanently? I was like ah permanently..... The next thing he said was that's it, your account has been closed and your bet refunded (£365). I was like WTF..... you never asked what I wanted to happen to the bet. All I kept getting was its in our terms and conditions...... "A customer who has requested to self-exclude will be closed permanently (reactivation is not an option with Paddy Power) and any outstanding transactions will be refunded". But I wasnt asking for self exclusion, nor did I enter it via an exclusion link. I just wanted to see if I could close the account and let the bet run, and if not I wasn't going to. I have later since questioned two PP reps via chat, one stating that closing under responsible gaming means current bets would stand, and the other said yes you can close the account and let the bets continue to run.... just let us know if they do and we will pay out.

Basically do I have any comeback here? They term it outstanding transactions, so anyone with an open bet for instance Liverpool to with the premier league could close their account and get refunded?

Thanks
T&T

[McFly86]

Bet should obviously stand.

[TeaAndToast]

I'm glad to see I've one person in my favor at least. Why do you say so McFly?

[brettels]

Ask them to link you where it states as such in the T&C, if its clearly there then too bad!

[TeaAndToast]

Ask them to link you where it states as such in the T&C, if its clearly there then too bad!

I was not asking for self exclusion, but to close the account permanently. I can see no such rules regarding open bets regarding closure of accounts, only self-exclusion. Here is the link to their exclusion terms if you want, but I'm sure if I was £1000 in debt on Liverpool to win the premiership they would not say here take a refund.

http://www.paddypower.com/bet/help

A customer who has requested to self-exclude will be closed permanently (reactivation is not an option with Paddy Power) and any outstanding transactions will be refunded. Any new accounts you might attempt to open will also be blocked as soon as detected. In addition, Paddy Power will take all reasonable measures to make sure you do not receive any promotional material and will endeavour to prevent you from gambling in the future.

[brettels]

What is the difference between closing the account permanently and self exclusion?? You have asked for a permanent self exclusion, it's the same thing! I think they have the right to refund pending bet if you request permanent closure of your account. They are within there rights to do what they have done, it's in there T&C's after all.

[TeaAndToast]

I was asked if I wanted a 1. temporary closure of 6,12,24 etc months or 2. permanent closure, no i.e permanent closure means you will be closing your account under responsible gaming; and therefore fall under these terms (all bets will be refunded). I have just contacted customer services who said that I can close an account permanently without going through self-excluion.

[brettels]

Yes thats right you contacted customer service to have your account permanently closed, bravo. You're trying to make this something difficult when it isn't.

[shari91]

If you permanently close your account, how would you expect them to even pay you out in the future? You wouldn't have access to that account to even receive the money after that bet won, if it did.

I'm not sure what the issue is here. You asked them to do it, they complied with you and now you're not happy?

[TeaAndToast]

Shari91 and Brettles you can indeed have an account closed, and if your bet wins you can contact the bookmaker to inform them that it has so.

Brettles the fact is that I thought he was taking me through the options. I'm thinking of closing the account, but Ive an open bet. He was like let me deal with the account first and then the bet.. ok? I was like sure. Then it was like would you like option 1/2? Then suddenly the account was closed and the bet refunded. I went there for information and got none. The below is some later information.

[brettels]

You asked to close your account, they asked temporarily or permanently, you said permanently!! You straight up asked them to close it and you said it in your first post! It's your own fault. You even told them your reason why you want the account closed, this was more than an inquiry. Any way, he gave you the options and you gave him the answers. You are just looking for excuses now.

[brettels]

And what's your issue with too easy to access? It's only as easy as you make your own username and password really! What is your issue there?

[TennisProFrance]

Doesn't smell right to me, who's dumb enough to close an account where you have an open bet. There is probably more to this than meets the eye, this is like saying a bookie will close losing bets too if you request an a/c closure.

Tell us the whole truth.

[TeaAndToast]

Tennis this is the truth and PP say they will even refund losing bets. But this is not my issue, my issue is that I was seen as self-exclusion, and treated as such when I said I would be interested in closing the account permanently, labeling me as a problem gambler when I was not. The GF was complaining I spent too long on the web gambling and less time with her, as in that way too easy to access. Brettles closing an account permanently through choice is my right just like it is the bookmakers to close when they see fit, and I should not need to be forced into saying I've a gambling problem when I have not to do so. Labeling permanent closure as an umbrella term for problem gambler is not acceptable. As I said I was inquiring, and selected option 2, I didn't know they were going to do it, as they said they needed to sort my bet out.

[brettels]

Requesting to close your account permanently can be said in this way too, ready!!!? I would like to permanently self exclude myself from this service!!! SAME THING, they are in the right and you are in the wrong!!! Stop editing your posts you suspect!

[King_Suckerman]

If you never accessed the account after placing the RVP bet in what way were you spending too long at Paddy Power? Presumably you were spending too long with other books. Have you closed those accounts as well?

Common sense would have told me not to close an account with a bet outstanding.

[TeaAndToast]

Brettles as I have already said, PP has an option to permanently close the account without going through self-exclusion, as I should not be labelled as a problem gambler for wanting to close an account permanently.


Suckerman: I was basically doing housekeeping (badly) and closing accounts so I could get back to my previous routine of weekend bets and champions league at the local bookmaker which didn't eat up that much time.

[TeaAndToast]

Requesting to close your account permanently can be said in this way too, ready!!!? I would like to permanently self exclude myself from this service!!! SAME THING, they are in the right and you are in the wrong!!! Stop editing your posts you suspect!

I edit for grammar or to add what I see as possibly important. Suspect? I'm not a troll. You never have anything constructive to say in any of your posts I have read to date.

[brettels]

I edit for grammar or to add what I see as possibly important. Suspect? I'm not a troll. You never have anything constructive to say in any of your posts I have read to date.

Getting angry now, always happens when someone gets caught out. You don't make sense, you have no case, you didn't lose any money! Get over it! I never called you a troll but you brought it up and now its been brought to attention, you seem like one! Its clear you have no idea what you are doing in this situation you got yourself into. It's not even a situation.

[brettels]

It would be good for you to speak with hareeba as you are speaking the hareeblish language right now. You don't make sense! Hopefully someone can help you on something that has already been solved for you at your own request.

[TeaAndToast]

Angry? I was just asking what you meant by suspect. I guess you only like situations that don't involve I opened a second account stating I was a previous member and it was closed..... and I know what your response would be.....

[brettels]

You don't have to open a 2nd account with them to live chat to them about your first account which you requested to be permanently closed!

[TeaAndToast]

I wasn't asking, I was inquiring! I'm hardly going to say close that account there buddy even though I have a bet that's in front on it. When giving the options I thought they meant which one would you be interested in, as he said he would sort my account and then the bet.

[TennisProFrance]

"I never thereafter used the account "

"The GF was complaining I spent too long on the web gambling "

hmmmm which one is it.

PP or any bookie is not going to close my accoutn and refund a losing bet. If I had 10k on Tony Adams to win the top Premiership scorer, and then they request I close my account and refund my losing bets, they going to tell me to take a runnign jump.

I have to agree with brettels here, either you are totally clueless or a troll.

Edit: paste the live chat text here then, and don't say you don't have it.

[TeaAndToast]

I was doing housekeeping with accounts as I really only wanted to keep one open for say if I had a mate up and we were having a few drinks.

Tennis they did not request I close the account, I inquired about it. And surely there would be easier things to troll than this subject.

[shari91]

I was doing housekeeping with accounts as I really only wanted to keep one open for say if I had a mate up and we were having a few drinks.

Tennis they did not request I close the account, I inquired about it. And surely there would be easier things to troll than this subject.

Tea, if you'd like SBR to take a look at your issue for you, you can fill out a Sportsbook Complaint Form. To be frank though, I'm still not really sure what the issue is.

From your own words: "So I said in chat - I would like to close this account but I have an open bet. He was like let me deal with the account first and then the bet? I was like OK. He said why do you want to close it, I was like ahhh its too easy to access. Then the rep asked if I would like to close it temporarily or permanently? I was like ah permanently..... The next thing he said was that's it, your account has been closed and your bet refunded (£365). I was like WTF..... you never asked what I wanted to happen to the bet."

He followed your instructions. He even asked you why and then if you wanted it closed temp or perm. You don't get a choice as to what happens to your bet (referring to you saying they never asked you what you wanted to happen with the bet), hence why they didn't ask you. And no, if your bet was already a sure loser, you wouldn't have received a refund. Just like you wouldn't receive a refund on a 100% determined loser at a book that grades tennis totals as complete if the bet's been unconditionally determined and a player retires.

The problem you ran into is that you chose to close your account with a bet you believe is in front. The onus is on you to know that this was not a wise move and that you should keep your account open at least until the bet is decided one way or another. 99.9% of bettors wouldn't close an account with an open, infront bet. Again though, feel free to fill out the complaint form and someone will be in touch.

[TeaAndToast]

Thanks Shari91, looks like I'm just going to have to take it on the chin.

thanks

[brettels]

Are you Irish tea toast?

[pjesnik24]

so what if somebody made a bet of 365€ on torres to be the top goal scorer and asks to close his account, do you think they would cancel the bet?

[brettels]

I think they would cancel any pending bet in the case of someone closing there account permanently

[pjesnik24]

I think they would cancel any pending bet in the case of someone closing there account permanently

Yeah right, then everybody should open an account there, place a future bet of few thousands on somebody to be top goalscorer and close their account before the last round of Premiership (if they are losing of course)

[FourLengthsClear]

Strange story!

The open bet(s) should stand with all other activities on the account suspended. That is what Paddy Power do when they decide they no longer want you as a customer.

Definitely ask SBR to take up your case. You can guarantee that if RVP broke his leg, this bet would NOT have been cancelled.

[brettels]

He chose to not be there customer, had he not chosen to close his account permanently i'm sure they would have honoured his bet! Strange to close it in the first place and a strange reason to start with.

[TeaAndToast]

Thanks for some positive feedback for a change. Here are some links to some conversations with PP reps. Sorry if images are very very small

http://imageshack.us/photo/my-images/687/chatghl.jpg/


http://imageshack.us/photo/my-images/718/runs.jpg/


http://imageshack.us/photo/my-images...114024112.png/


http://imageshack.us/photo/my-images...eaccount2.png/

[kmarinouofm]

uh.. how dumb is this? just leave your account open till the bet is over.. jesus people




to easy to access.. jeez man..