So I decided to start an account last night at bookmaker based on the A+ rating SBR gives it and positive reviews...what a ******* mistake.
I create the account, make my initial deposit via card and then wait til this afternoon to check out some lines and make some wagers. Except, when I go to login, I can't. I try several times, nothing. I go to create a new password, create it, login...nothing.
I finally contact live help (Jacunn) and I am told my account has been closed/suspended until I submit some verification form. You think that is something they could, you know, tell you via email or phone. Rather than just close your account...tell you to do it.
I find out they have already taken the money out of my card account but will not put it into my bookmaker account.
I tell them to go ahead and refund the deposit because I'm not going to do that. They tell me it will take at least a month to do a refund.
I ask them how long it will take to do the verification if I go that route. The tells me it will be a month.
So I am stuck for a month regardless...ridiculous.
Then I go to the form and you have to do an imprint of the card. Except, my card is completely flat, no raised numbers on it. That's ok though, I have to make an imprint. I am waiting to hear back on that...if a photocopy will work.
All in all, pathetic. I will be cashing out and closing my account as soon as the verification goes through. I'm going with the "will be a month" vs. the "will be at least a month"...at least one is definite.