Originally Posted by
trixtrix
!!#$@#%&^!!
WTF MAN???!!
are you out of your mind? why would you even offer that option? if not just for the sake of the poor customer and/or cs who just happens to type in the wrong book name in the transfer request??
**basically, this is akin to going into an elevator w/ buttons marked for the lobby, floors 1-4, and another button marked "PLUMMET AND CRASH!" now, i know i'm unlikely to ever press the plummet button except by mistake, but just the fact that button exists scares the crap out of me. b/c there is no logical reason for that particular button's existence in the first place!
see things like that just make no logical sense from a cs pt of view..
and i know you guys don't set the xfer fees but express it to management that 100 per xfer is outrageous! 35-50$ would prolly be more optimal
additionally, why is it that you guys only offer bonuses on **/** deposits, but NOT for book to book xfer deposits? you do realize that **/** actually costs money for the house while book to book xfers does not...