[Dark Horse]

Didn't use their chat for over a year, but had a couple of questions the last two days. They used to be right on top of things. Not anymore.

Your Issue ID for this chat is ------------. Please record it in case of pending issue.

Sophia: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
DH: Hi, you say you offer daily horse matchups, but in the past week I've seen only two days
where you had them. What is happening?
Sophia: Hello
DH: from your FAQ's: Do you offer horse racing futures, props and matchups? Yes, we offer
head-to-head horse matchups on a daily basis. These matchups are generally (but not always)
taken from the better races at the major tracks.
Sophia: Yes we do offer that , but you also have to be aware that there are terms and conditions
for this promo as well
Sophia: Let me get you a link
Sophia: One momet
Sophia: moment *
DH: It's not a promo. lol
DH: From the same FAQ's: You’ll find all these wagering opportunities in the Futures/Props
section of the website.
Sophia: Yes it is a promotion that we offer
Sophia: it's under our PROMO page
DH: It's a 'wagering opportunity'. Advertised as DAILY.
Sophia: Let me get you the link
Sophia: CLICK HERE
Sophia: After that, check the "terms and conditions" there's a link in red for you to read
Sophia: Once you have read the terms, click on the following link../
Sophia: CLICK HERE
DH: Is Lars there?
DH: You don't seem to understand my question.
DH: I followed your link and nothing there suggests that horse matchups are a promo.
Sophia: DH I apologize
Sophia: Oh yes, I'm sorry one moment
Sophia: Yes indeed right now there's no races available
DH: I know. But it's been like that five of the last seven days. So I'm wondering what's
happening, because they're not that hard to put up.
Sophia: Yes totally understand your point
Sophia: I will forward this to the horses department , so they can take this into consideration
Sophia: Thanks for much for bringing this to our attention DH
DH: Do you think they could e-mail me their answer?
Sophia: Unfortunately they do not communicate with the players directly.
DH: So how do I know if there will be 'daily horse matchups' or not?
Sophia: Thank you for waiting. I'll be with you in just a moment...
Sophia: Once I receive a response, we will inform you
DH: ok, sounds good. Thanks Sophia. Have a nice day.
[Sophia: Thank you for chatting with me. We welcome your feedback: please click here to
complete our Exit Survey.]


Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Russell
Your Issue ID for this chat is ------------------. Please record it in case of pending issue.
DH: I'd like to speak to Lars.
Russell: Hi DH
Russell: Lars if off for the day
DH: Hey, ok, two questions.
Russell: Sure
DH: Word around the campfire is that low juice is changing to full juice at BOL in 2012. True?
Russell: I'm sorry for the delay. I'll be right with you...
Russell: Not sure
DH: This type of chat is not working for me. I ask a question yesterday, about horse matchups,
and get absolutely no answer. And today I ask about a change in juice, and you're not sure.
Russell: Will be better if you could wait for him to come back tomorrow morning
Russell: I dont have knowledge of incoming offer or changes
Russell: I am just told once they will be applied
DH: Let me give you the link where this is reported.
DH: http://www.sportsbookreview.com/forum/sportsbook...betonline.html
Russell: Okay
DH: So are you telling me that players at BOL know about things that you don't know about?
DH: Things that are happening at BOL, that is.
Russell: Lowjuice is being off for long time now
Russell: Only old costumers has it
DH: I'm an old customer.
Russell: As in the very old old ones
DH: I'm done with this chat.


Only question I have is if they're on soft or hard drugs.

[prop]

typical industry experience here, I once reported a line error (fav/dog reversed) at major UK site via live chat and after first telling me he was not allowed to advise me what to wager the rep finally caved telling me if I feel this was I should wager, and then confirmed the bet would stand and reconfirmed the line was valid. I asked several different ways and was told good to go.

Basically I rarely ever believe anything a support rep ever tell me at any betting site. The only sites I trust word from their support departments is 5Dimes and Pinnacle (also feel a little better about SBO, 12Bet and M88 but still skeptical). Everywhere else you'd think you'd need to know something (I mean just anything) about sports betting to do support, but not the case. For most, I imagine their training for the position was quite similar to "do you want fries with that".

[mighty maron]

I can not glean what either conversation was driving at.

[Dark Horse]

typical industry experience here, I once reported a line error (fav/dog reversed) at major UK site via live chat and after first telling me he was not allowed to advise me what to wager the rep finally caved telling me if I feel this was I should wager, and then confirmed the bet would stand and reconfirmed the line was valid. I asked several different ways and was told good to go.

Basically I rarely ever believe anything a support rep ever tell me at any betting site. The only sites I trust word from their support departments is 5Dimes and Pinnacle (also feel a little better about SBO, 12Bet and M88 but still skeptical). Everywhere else you'd think you'd need to know something (I mean just anything) about sports betting to do support, but not the case. For most, I imagine their training for the position was quite similar to "do you want fries with that".

Actually, they used to be quite different at BOL. I remember Ferrari (Maria?) who was very helpful. But she left and I think she went back to college. The useless chat service they have now is probably not an isolated thing. The whole company may be going through the motions.

[skrtelfan]

I've had similar experiences with quite a few books as of late. Tried to use live chat to ask a pretty basic question about bonuses or other basic stuff and get told the right person isn't in and I need to email them later.

[Stumpage]

Russell: Only old costumers has it
DH: I'm an old customer.
Russell: As in the very old old ones
DH: I'm done with this chat.

Absolutely priceless.....I'm guessin' Russell must have been at the end of his shift and had pretty much exhausted his creative thought process.....