I kid you not.
A player deposited 1k. Over several weeks, he won over 800 Euros. His account was closed, and he can no longer view it.
Bet365 sent a generic message to the player stating he violated their rules. The allegation was so general, the player couldn't even tell which rule he "violated", although one could guess that he either dumped chips, or had chips dumped to him from the content. He was then told that the confiscation would stand, unless he could provide a satisfactory explanation to "prove his innocence". No hand history or specifics were given to the player.
The player player responded - vaguely - since Bet365 offered no evidence and had closed his account.
I contacted Bet365. They refused to discuss the matter with me, or even the player. They won't give the player any evidence unless he goes to a gaming body.
This is the most outrageous position I have ever seen in my time with SBR. I have petitioned SBR for a substantial downgrade. Even if the player did something wrong (and there is ZERO evidence showing this), you cannot "force someone to prove their innocence" while offering no proof.