[HedgeHog]

I have played at Betonline for the last 2 years. I am no longer keeping a balance there.

I'm probably the last guy that should ask you for a favor, but I am. If you could put aside our differences (mostly stemming from EZ), I need help with BOL. Their 7-day express check arrived Monday, 17 days after requested--and my bank informed my wife today it was fraudulent (bounced?). Don't blame you for not keeping a balance at BOL, they suck. I'll fill out a complaint form tonight, but will you take my complaint personally? I need an SBR stallion, not a gelding.

Respectfully, Hedge

[bubba]

I'm probably the last guy that should ask you for a favor, but I am. If you could put aside our differences (mostly stemming from EZ), I need help with BOL. Their 7-day express check arrived Monday, 17 days after requested--and my bank informed my wife today it was fraudulent (bounced?). Don't blame you for not keeping a balance at BOL, they suck. I'll fill out a complaint form tonight, but will you take my complaint personally. I need an SBR stallion, not a gelding.

Respectfully, Hedge

did you contact betonline about this? i have had this happen at top books (not the 17 days, thats exclusive to betonline amongst decently rated books. but checks do bounce.) im not really sure you need sbrs assistance here.

[Justin7]

I'm probably the last guy that should ask you for a favor, but I am. If you could put aside our differences (mostly stemming from EZ), I need help with BOL. Their 7-day express check arrived Monday, 17 days after requested--and my bank informed my wife today it was fraudulent (bounced?). Don't blame you for not keeping a balance at BOL, they suck. I'll fill out a complaint form tonight, but will you take my complaint personally? I need an SBR stallion, not a gelding.

Respectfully, Hedge

Fill out a complaint, someone will help you.

And while I don't think negatively of you, it doesn't matter what I think. If you have a complaint, it will be handled the same regardless of your opinions in the forums.

[HedgeHog]

Fill out a complaint, someone will help you.

And while I don't think negatively of you, it doesn't matter what I think. If you have a complaint, it will be handled the same regardless of your opinions in the forums.

You have the balls to speak out against BOL, which I applaud. But then you say that the process is out of your hands and simply fill out a complaint. I WANT YOU, not some jokester that is SBR's/BOL's puppet. Will you volunteer to take my complaint or are you going to back off after your brave stance against BOL. Sure sounded good when I read your defiant post. Again I WANT YOU.

[durito]

Did it bounce or do they just think its fraudulent? I´ve had banks think sportsbook checks arent real when they are.

[HedgeHog]

Did it bounce or do they just think its fraudulent? I´ve had banks think sportsbook checks arent real when they are.

They told my wife it was Fraudulent.

[bubba]

They told my wife it was Fraudulent.

and what does betonline say?

[HedgeHog]

and what does betonline say?

info: Hi! Welcome to BetOnline! How can I help you?
info: You are now chatting with Manny Campbell
info: Your Issue ID for this chat is LTK494022949011X. Please record it in case of pending issue.
Manny Campbell: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
Joe : The check you sent me was no good!
Manny Campbell: Could you please verify me the account number
Joe: xxxxxxxx
Manny Campbell: okay please verify the amount of the check
Joe : 2500
Manny Campbell: thank you
Joe: still there?
Manny Campbell: You deposited the check into your bank's account?
Joe: Yes when I received it Monday--10 days later than promised!
Manny Campbell: What the bank told you regarding the funds
Joe : The check was fraudulent is what they said.
Joe : Perhaps it means it bounced. Don't know for sure-because they talked to my wife.
Manny Campbell: Please get in touch with your bank and dont mention anything about gambling
Joe : AND SAY WHAT!!!!
Joe : How do I recover these funds, Manny?
Manny Campbell: yes Sir, allow me a moment to make sure
Joe : still there, Manny?
Manny Campbell: yes
Joe : Any answers?
Joe : Can I talk to someone in payouts?
Manny Campbell: you can call in 1-800-977-4717 begin_of_the_skype_highlighting 1-800-977-4717 end_of_the_skype_highlighting
Manny Campbell: thats is customer service phone
Joe : Have bad checks been sent by your processor?
Joe : Still there, Manny?
Manny Campbell: yes
Joe : Answer the question then.
Joe : Thanks for nothing, buddy.
Manny Campbell: Im reviewing with the manager SIr
Manny Campbell: since the case its out of my control
info: Your chat transcript will be sent to xxxxxxx the end of your chat.
Manny Campbell: I sent a message to the payment department in order to review the situation
Joe : You're CS. You can't find answers on a bad check--3 weeks after the fact?
Joe : Hello?

[choo]

They told my wife it was Fraudulent.

that's a pretty broad statement. they didn't tell her anything else?

[durito]

Joe : You're CS. You can't find answers on a bad check--3 weeks after the fact?
Joe : Hello?

lol what, how the hell would they know.

sounds like a stupid bank teller. get the check, take it somehwere else.

[Justin7]

You have the balls to speak out against BOL, which I applaud. But then you say that the process is out of your hands and simply fill out a complaint. I WANT YOU, not some jokester that is SBR's/BOL's puppet. Will you volunteer to take my complaint or are you going to back off after your brave stance against BOL. Sure sounded good when I read your defiant post. Again I WANT YOU.

You can ask for someone in particular to handle your complaint, but I don't know how likely that is to matter. We each have different books we cater to, as well as types of complaints.

[HedgeHog]

that's a pretty broad statement. they didn't tell her anything else?

It's broad because I'm relaying the info second hand. I deposited the check on Monday, figuring it was good. My wife was notified today, because of a phone call from the bank, that the check was bad. She said fraudulent, but either way it's a bad check. I'll find out more Monday when I go to the Bank.

PS Betonline B+ and recommended by SBR--what a xxxxxx joke.

[HedgeHog]

You can ask for someone in particular to handle your complaint, but I don't know how likely that is to matter. We each have different books we cater to, as well as types of complaints.

.
You talk the talk , but back off when called upon on it. Glad you pulled out of BOL before this crap storm--too bad for the rest of us that bought into the SBR ratings. Guess I'm screwed, right? So happy for you.

[wrongturn]

Hedge, how big is your bank? I had check looking weird and not in standard size, but deposit fine.

[HedgeHog]

lol what, how the hell would they know.

sounds like a stupid bank teller. get the check, take it somehwere else.

Typically you can only deposit or cash the check where you have an account. Banks are funny that way.

[HedgeHog]

You can ask for someone in particular to handle your complaint, but I don't know how likely that is to matter. We each have different books we cater to, as well as types of complaints.

I'm asking for you personally because of the stance you made about BOL in this thread. I want someone with that same mindset. If Justin7 won't play there, why should anyone else? Put up or shut up....I WANT YOU. Back up your defiant post--I actually found it refreshing. Back up your opinion, please.

[Lint Pockets]

LMAO This little b*tch Hedge who was always shilling for crap books and giving everyone on here sh*t is now basically crying and begging for help fixing his check ... too funny.

[bubba]

I'm asking for you personally because of the stance you made about BOL in this thread. I want someone with that same mindset. If Justin7 won't play there, why should anyone else? Put up or shut up....I WANT YOU. Back up your defiant post--I actually found it refreshing. Back up your opinion, please.

its not my money so its tough for me to say your overreacting but they will make it right (unless you think they have a plan to send out tons of bad checks and not repay them. and you are the 1st one to be hit by the scam).

the frustrating thing is you alreadys waiting an extra couple of weeks because your payout was on betonline time and they certainly cant be counted on to do anything in a timely matter. i did once not receive a payout from them. a few days past the stated time frame alex sent me my payout via a 1 or 2 night delivery. the other one came like 2 months later and i was told to just toss it. i would try to get in touch with alex, if you need his email address let me know.

[Justin7]

.
You talk the talk , but back off when called upon on it. Glad you pulled out of BOL before this crap storm--too bad for the rest of us that bought into the SBR ratings. Guess I'm screwed, right? So happy for you.

The right result will be reached if you file a complaint. The only real question is how long it takes to get there.

[HedgeHog]

LMAO This little b*tch Hedge who was always shilling for crap books and giving everyone on here sh*t is now basically crying and begging for help fixing his check ... too funny.

The Book we're talking about is B+ and SBR recommended. Try to stay on point azzhole.

[HedgeHog]

The right result will be reached if you file a complaint. The only real question is how long it takes to get there.

The only real question is if you have the balls to back up your opinion against BOL. We'll get there very quickly if you're willing to back up your opinion in this thread.

[Justin7]

Hedge,

A bounced/fraudulent check is a processor issue. Yes, it sucks. Nothing I can say will make it go any faster than any other SBR dispute specialist. Your issue is trivial (although frustrating to you).

[HedgeHog]

Hedge,

A bounced/fraudulent check is a processor issue. Yes, it sucks. Nothing I can say will make it go any faster than any other SBR dispute specialist. Your issue is trivial (although frustrating to you).

Trivial? Really? An SBR sponsored Book is 10 days late in making it's 7-day express payouts and then the check turns out bad. Cash drawn and checks written off this deposit will bounce, but that's trivial right? What a xxxxx joke. A late payment from an SBR sponsored Book bounces/fraudulent and the player gets blamed.

[HedgeHog]

What I got out of this thread from Justin:

1. He has no faith in BOL so he won't play there anymore.

2. The rest of us are screwed by BOL and deserve it because we bought into the SBR ratings. Plus our complaints are trivial (not his money).

[mtneer1212]

There is a distinct difference in refusal to pay and a processor issue. You will be paid, but this is not a trivial issue from a player's standpoint.

[runner5k]

Sorry for your trouble but I would recommend never writing checks on a deposit from a book until at least a week or more to make sure the funds are good.

[allin1]

I think that if you ask for Justin7 in particular to handle your complaint and it happens as requested, then 70% of complaints (or even more) will ask for him in particular and that will probably be too much.

Even though I have to agree that Justin7 is probably the best, I still think that every top book that has a clean record with SBR will want to keep that record clean regardless of the person handling a complaint.

[HedgeHog]

My complaint was just submitted. I apologize for the abusive language last night and have edited some of my posts to reflect this. This is my first withdrawal from BOL and it's been a nightmare. The frustration got the best of me. I'm sorry.

Correction: Apparently the bank actually told my wife the check was ficticious, which I took to mean fraudulent.

[Legions36]

My complaint was just submitted. I apologize for the abusive language last night and have edited some of my posts to reflect this. This is my first withdrawal from BOL and it's been a nightmare. The frustration got the best of me. I'm sorry.

Correction: Apparently the bank actually told my wife the check was ficticious, which I took to mean fraudulent.

Damn sorry your having issues with them right now and sorry its from your first experience. Why do they do this sometimes i don't get it. U could get more info out of them on the phone versus the chat, i wont wait on chat anymore for issues will only make it worse.

[bubba]

Damn sorry your having issues with them right now and sorry its from your first experience. Why do they do this sometimes i don't get it. U could get more info out of them on the phone versus the chat, i wont wait on chat anymore for issues will only make it worse.

chat is better cause you can document what the book actually tells you.

[Legions36]

chat is better cause you can document what the book actually tells you.

Makes sense but it can get annoying at times especially when u have an issue u want instant answers on, so thats why i would rather not wait over 30 mins on live chat for 1 answer when i could just call and get the answer i need right away. Just what i learned over time.

[prop]

man reminds me of the days of sportsbooks informing the call was recorded and me informing them of the same back and actually having mini cassette tapes (not digital or computer based) stored labelled with a number and filed lolz. I haven't called a sportsbook in at least 5 years (probably more like 7 or 8) - do they still inform the call is recorded when you call?

[SBR Lou]

Occasionally we'll get a complaint involving an overzealous bank employee that doesn't recognise a check and goes mall cop on you, i.e saying a check appears to look "fictitious". It's not a book issue at this point; the check needs to get deposited for there to be a claim on it. The book wouldn't be able to confirm a processing issue until he does so.

[HedgeHog]

Occasionally we'll get a complaint involving an overzealous bank employee that doesn't recognise a check and goes mall cop on you, i.e saying a check appears to look "fictitious". It's not a book issue at this point; the check needs to get deposited for there to be a claim on it. The book wouldn't be able to confirm a processing issue until he does so.

I sincerely hope that's all it is, Lou. I'll find out more on Monday. However to keep excusing BOL every time a complaint is raised sickens me. How many times will SBR say it's okay because BOL will eventually get it right. Is that the yardstick we're now using to measure SBR recommended Books? No offense, but I really hope you don't handle my complaint; you've been pro-BOL in every thread I've read--and there are plenty. It seems you're quick to back BOL even before the complaint is filed.

PS I filed my complaint this morning. Can you confirm it was received?

[SBR Lou]

PS I filed my complaint this morning. Can you confirm it was received?

You had a reply at 11:02AM central, almost 3 hrs ago.