Before everyone starts with "why would you play at this book?". I got an email last week from Zach Sunday stating there was a $50 freeplay in my account for Thanksgiving. Went ahead and played and ran it up to $250. Passed all the rollover requirements and asked for a withdrawal last Monday. Steve in customer service did a great job and took my request and said it would be processed the next day (Tuesday). Called Tuesday and was told that it wasn't ready yet.....called Wednesday and it was told I didn't meet the rollover requirements (10x), which I did. Was put on hold and told after reviewing it further, I actually did meet the rollover and it wold be processed by Friday. Called Friday and was told to call back today......Called today and was told to call back again tomorrow. It really isn't the $250 amount (I never ask for payouts this small but the promo said max $250 win), it is just the fact that they will run people around for such a small amount.