Originally Posted by
BranchDavidian
I did not believe that an A+ rated sportsbook would do this. To be fair, I had been labeled as a "non-recreational" player by DSI a couple of years ago. But, after a year or so with no action from me, they made bonus offers to me and I have been playing there over the last year or so, and receiving bonuses for deposits. Just yesterday I lost my balance there once again, and happened to receive an e-mail the night before from Diamond offering a bonus ( it happened to be a standard issue e-mail but did address me personally). So I called, and was told the e-mail I had received was, indeed, correct and all I had to do was go ahead and deposit. I did, and then was informed, after making the deposit, that management had decided to label me "non-recreational" again, or remember the previous "non-descriptive" label, and not grant the previously promised bonus. I really am shocked that Diamond would do this. It is ok for them to decide not to give me any bonuses. I don't have any problem with that. But once they offer me one, and then confirm that offer, it is a little late to change their mind. A reputable company would stand behind its promises and the promises of its agents. I suppose I am only posting this to vent, since it will affect no one else, but perhaps a little bad publicity for bad decisions is the only real court room we have.