I have been using Bet365 for years. There is ups and downs. Here is the deal, take it from someone that KNOWS people that work there
The good:
-They are VERY secure
-They payout quickly, usually within 24 hours, the latest i ever had a cashout is 48 hours
now the bad...
-You have to jump threw a lot of hoops to get paid, you have to verify your address, via a letter and type in a code, and scan and e-mail documents. Like all online sites, they let you deposit with ease, but if you want to cash out, expect to wait 2-3 weeks for verification, NOW this should only take a day to verify, but they drag it out on purpose HOPING you will get impatient and just start betting and hopefully lose your online roll there
-DONT EVER take the bonus. The rollover is very UNFAIR, hidden in the small print, usually 15-20x, and if you get close to it, they WILL RESTRICT your betting limit and make it almost impossible to hit, and even if your hitting 80%, you will most likely expire before the "due date"
-They will find ANY WAY to close your account if you are a winner. If you changed addresses and did not update, or you log in from a different ip at your friends, and he has an account, they will use that against you and accuse you of multi accounting and shut you down, Full Tilt poker specialized in this and the other sites/books followed. ANY excuse to shut out a winning player
-If you are a long term loser, you may play anytime
-Everyone has an account rating, you are ranked in terms of how sharp you are, as soon as you start winning, they will flag you and re evaluate your account
Bet365 is ok for rec gamblers or props, but if your a sharp better, just avoid it all together and go with Pinny if you are an international customer
Bet365 has done nothing wrong, they just will ignore your requests, and drag it out, hoping you give up, they won't do anything illegal, but they are not a great book in terms of being fair. It's like that friend you bet $20 with at the bar, but when you win, you have to call him for weeks, and show up at his house on pay day to get the money out of him