Please wait for a site operator to respond.
You are now chatting with 'Gio'
Gio: Hello. How may I assist you today?
Me: Hi Gio
Me: I just made a deposit for 300
Me: it has been credited to my account, but the fees of $22 have not been added yet
Gio: Let me check your account, just a moment please
Me: I was wondering if you could help me take care of that
Me: thanks.
Gio: Can you please confirm your account number and password?
Me: *
Me: *
Gio: sir, we cover up to $15 for a M*G to the Philippines
Me: seriously?
Me: i have had my fees over 250 covered every time no questions asked.
Me: not only that i was told by 2 live operators that $22 would be added to my account.
Gio: yes, Additional fees incurred using credit/debit cards which exceed cash transaction fees will not be covered
Me: i confirmed twice before depositing.
Me: .....
Me: man 5Dimes customer service really has gone downhill
Me: i'm a long time customer
Me: and you're quarelling with me about 7 dollars?
Gio: yes. since last year
Me: no. since i've had my fees reimbursed at least 3 or 4 times in the last few months
Me: you can check.
Me: the fact that I even have to message you about adding my fees, after clearly depositing with M*G is bad enough already.
Gio: i just need you to be clear of what the rule says
Me: maybe you should make sure your representatives are clear of the rules too
Me: i was told TWICE by Kirsten and Mario that my fees of $22 would be reimbursed
Me: please check your call logs
Me: on top of that
Gio: sir,
Me: this is my second or third deposit, and I have had over $15 of fees reimbursed TWICE.
Gio: did you used your C*C on it?
Me: no.
Me: D*C.
Gio: i will place those $22, just need you to be clear of the rules
Me: Thanks, I will make sure I use cash next time.
Gio: thank you for that
Me: have a nice dayh
Me: thanks again
Gio: Have a great day!
I've deposited with them at least 3-4 times in the last 6 months, and I've always used the same method of deposit. Online M*G, and the fees are ALWAYS over $15. I've had them covered each and every time without issue.
I wanted to filter money into my other books with this recent 5D controversy; however since it seemed to have been cleared up for the most part, I went ahead and deposited a bit with "old trusty" again. Called in twice beforehand, was told by BOTH reps $22 would be no issue, and then "Gio" decides to bust this rule out on me.
"since last year..." - lol please. 5Dimes starting to get annoying as hell. Call in all 3 numbers and wait 30 rings for an answer. Try calling in Monday morning for free p2p payouts - see if they answer between 11AM and 12PM. Conveniently all the lines ring 50+ times with no response. A.C.H issues for a nice handful of our users. Shitty and otherwise pretentious customer service. If it wasn't for the plentiful lines and betting options all my money would be elsewhere.