[mh217]

Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Matthew
Your Issue ID for this chat is LTK494021732529X. Please record it in case of pending issue.
Matthew: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
me: hi i just created an acct here and i was wondering if you could deactivate the casino from my acct i would like to keep it only sports
Matthew: ok send us an email with that request to cs@betonline.com and a copy of your photo Id and a utility bill and a letter requesting that signed by you
me: lol wow i dont have a utility bill handy here chief whats the problem im not taking a withdrawal i just dont want the casino on my acct
me: let me know if you can do this without giving me a hard time so i can go ahead and fund the acct otherwise i wont even bother
Matthew: that is the procedure in order to block your casino access
Matthew: I am sending a message to the proper dept. but it will be completed when you send in the docs
me: forget it just go ahead and close my acct..im not going thru all of that nonsense just to have the casino blocked, every other book does that for me in 2 secs...we're already off to a sketchy start here
me: funny you guys had a decent rating at sbr so i was going to give it a shot
me: i'll just stick with heritage and bookmaker i guess
Matthew: that is the process, will be done quickly and it already started but in order to complete that we need the docs that I mentioned
me: matthew with all due respect im not taking a withdrawal right now i simply dont want the casino on my acct you dont need a utility bill and a signed letter for that..thats garbage
Thank you. Please do not hestitate to contact us again.

[tymoline]

Ya thats retarded. They did the same shit to me when i tried to close my account

[mh217]

curious why did you close your acct?..did they slow pay or no pay you?

[SBR Lou]

Hey Mh,

Not sure on your acct history (chat requests, red flags etc) so tough to evaluate without that info.. but if you've never verified yourself or given ID prior then I would guess that's why they asked.

[Monte]

YOU are running the illegal biz, didn't ya know? Needs proof surely.
******* assclowns, oh and hi LOU don't forget to protect John's sponsor.

[robmpink]

Hey Mh,

Not sure on your acct history (chat requests, red flags etc) so tough to evaluate without that info.. but if you've never verified yourself or given ID prior then I would guess that's why they asked.

wow, he asked to have casino access disabled. Documentation is needed for that?

[Stumpage]

Wow.....A f***ing letter of request as well? That might be the most humorous aspect.....

[mh217]

Hey Mh, Not sure on your acct history (chat requests, red flags etc) so tough to evaluate without that info.. but if you've never verified yourself or given ID prior then I would guess that's why they asked.

there's no history i just made an acct right now and before funding it i told them to cancel the casino..thats it..i dont need that fixed trash on my acct..it was a very simple thing to ask for...if they would have been asking me for id and stuff when it came time to take a withdrawal sure i guess thats ok..but this is ridiculous.

[tymoline]

curious why did you close your acct?..did they slow pay or no pay you?

I didnt like there customer service. Guys are jackasses. Use betislands

[ehp6737]

That's total BS. Do the smart thing and move on and never look back

[InTheDrink]

Ya thats retarded. They did the same shit to me when i tried to close my account

Just curious...if you have no funds in an account why bother trying to close it?

[tymoline]

I dont like accounts with sites i dont use having my CC # and shit. Just precautionary

[Monitor-Tan]

Check out B.I if you are looking for a book with good customer care.

[tymoline]

Check out B.I if you are looking for a book with good customer care.

Agreed. Just a pain to deposit

[mh217]

Just curious...if you have no funds in an account why bother trying to close it?

i wasnt trying to close the acct..i just opened it and i was gonna deposit with my cc..i dont want the casino crap cause it wouldnt surprise me if i came home a lil tipsy and threw away a fortune on it..thats the reckless nonsense im capable of so i always have the casino deactivated at any place i play at...so who knows when i would get around to sending them a letter and alll that crap, chances are i would never get around to it..so i dont want an acct there..place seems like a headache to deal with if thats how they will treat a new player from the get go

[InTheDrink]

i wasnt trying to close the acct..i just opened it and i was gonna deposit with my cc..i dont want the casino crap cause it wouldnt surprise me if i came home a lil tipsy and threw away a fortune on it..thats the reckless nonsense im capable of so i always have the casino deactivated at any place i play at...so who knows when i would get around to sending them a letter and alll that crap, chances are i would never get around to it..so i dont want an acct there..place seems like a headache to deal with if thats how they will treat a new player from the get go

Oh I don't blame you at all...I was asking about tymoline's post. I guess there's one advantage to being a us bettor and having a pain in the ass deposit process. I assume he's not USA

[Justin7]

I have closed casinos on many of my accounts, and have never had to jump through any hoops. I wouldn't call it a CS disaster, but it certainly is an unnecessary hoop to jump through.

[RED]

Well not agreeing with the book, the process is dumb. But they follow it. So it is what it is. I hate the whole must send in a ID and this and that to withdrawal when they take the cash on depo without any verification. But you have to do it when you went to play.

If the book Customer service rubs you the wrong way or makes you feel not comfortable, then take your business else where.

[michael_li]

I guess both of you are overreacting, its kind of too much for them to request so much paper work for just disabling your casino, but you posting here about it and be mad at it its also overreacting lol, you dont like it then just dont play with them, the Customer Service is just following rules, you cant blame them for enforcing them.

[DrewDude]

Definitely justified. I would take my business elsewhere.

[wtf]

YOU are running the illegal biz, didn't ya know? Needs proof surely. ******* assclowns, oh and hi LOU don't forget to protect John's sponsor.

EXACTLY

they all could be incarcerated for their activities they are totally illegal and they are following PROCEDURES to stop the illegal casino on their illegal website

just avoid this slime

the sites I use allow you to manually deactivate via the web, no cs required

[romecloneout]

thats umm a bummer man

[mr. leisure]

Absolutlely ridiculous