I had a nice little streak last weekend and requested 3k via check on Tuesday (Nov 1). After finding out that the MINIMUM to withdraw via wire was 10k (absurd) and the fee is now $600 for a wire (despite the fact that their website says it's still .005*w/d amount + $55), I requested 2 more 3k checks on Wednesday. Of course, despite requesting the money on Nov 1 (and the 2 other checks on Nov 2), Diamond still hadn't taken the money out of my account as of today. And of course, I played with it and lost some of it today. HOWEVER, I never let my available amount in my account dip below 6k. Now, I call and find out that I have to rerequest my payout and wait another 7-15 BUSINESS days (which is also absurd in itself) because they canceled ALL THREE of my checks. When I asked why all three were canceled, the guy said because my account dipped below 3k. I asked "when?", and he said I had $4500 in action today, and that's a lot. I replied, "I'm aware of what I had in action today, when did my account dip below 3k?" He could not tell me. I started the day with 11k in the account. For those of you who are not smarter than a fifth grader, 11k minus 4500 is more than 3k, and more than 6k. Only one of the checks should have been canceled.
I'm filing a complaint with SBR. This is not an A+ book.