"WSEX" - You probably recall that I had an issue last year, and you helped clear it up, but then there was a further problem re: the same issue. I needed to recontact you which took about a week because I didn't know who at the sportsbook WSEX had helped me.
It was unnecessarily frustrating.
I believe it would be helpful if you did identify yourself. Not sure why you wish to remain anonymous. Several books have a key person with a forum presence who do identify themselves by name.