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Good 5Dimes Tony report
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Pedro: Hello. How may I assist you today?
b: hello pedro
b: 5d*******
b: i sent a ** deposit and never eceived the fees and the extra 10% for depositing the following day from a cashback rebate
b: Make a reload deposit within 24-hours of your last Cash Back Reward and you will receive an EXTRA 10% Cash Reward available right away with no rollover requirements!
Pedro: you sent that today?
b: yes i did
b: 389.00 usd via **
Pedro: let me do that
b: thank you pedro
Pedro: how much was the fee?
b: 12.99
b: i gave andy the info
Pedro: ok
b: maybe he just hadnt gotten around to it yet
b: no problem
Pedro: the fees are in
Pedro: and you got the %10 on the 30th
Pedro: we give 10% for depositing within 24hrs
Pedro: after aregular cashback
b: yes and today is the 31st
Pedro: after a regular
b: what is a regular?
Pedro: cashback
Pedro: not the 10%
Tony: greetings, i'm the general manager
b: Hi Tony, how are you?
Tony: i'll be going over the reward options with you
Tony: lets look into these fees first for you
b: I've heard plenty about you through the sbr forum through the years but I've never had the pleasure of actually chatting with you
Tony: most people do call it "pleasure"
Tony: a few do not
b: oh well, to each his own
Tony: ok, looks like $13 in fees were posted already
b: Yes they were
Tony: so we're onto the bonus request
Tony: let me check on that
b: I guess the issue is with the 10%
b: Ok, take your time
b: By the way....without question you run the best book out there as far as I'm concerned
Tony: customer service is ordered to be firm on the 24 hour rule
b: Oh ok, that might be the problem then
Tony: as once you start giving 10% to people 30 hours later
Tony: they want 40
b: I was under the impression it was 24 hr/next day
Tony: then next thing you know its 3 days
b: My fault
Tony: i'll go ahead and post it for you
b: I get it
Tony: just keep in mind
Tony: 24 hours is it
b: Very nice of you
Tony: you go a minute past, and you're going to run into a wall of "no's"
b: Appreciate that
b: I was in no way trying to circumvent the system
b: I was just inquiring
Tony: the 10% has been applied
Tony: you're all set to you
Tony: you're all set to GO
b: Thank you very much....it has been a "pleasure"
b: have yourself a great evening Tony
Tony: thank you for continuing to choose 5Dimes
b: always
b: good evening
Tony is solid!
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Laz gave hawley 1 SBR Point(s) for this post.
Originally Posted by hawley
