[vill]

Hello.
I am in not very good situation right now...
Please read here:
http://www.facebook.com/moneybookers/posts/10150413983238989
Or here is my disscusion from facebook with moneybookers:


Vidmantas Laukys
Hello.
Moneybookers terminated my account for no reason.
I was using moneybookers for few years and everything was ok. I was happy for lows fees and fast payments. All documents were approved, I bank account was added and I had **********.
About a week ago I see that my account is suspended, I sent all documents again and then they said that they decided to terminate my account!!!
They said only that... closed for 17 rule, I read this rule few times, nothing found what I did wrong. I asked them to explain me why they closed and I got answer: "We regret to inform you that since your account was closed based on our Terms and Conditions section 17 we are unable to further assist you.".
They didn't explained my anything!!! I know that I didn't anything wrong, I always was a honest user.
Žiūrėti daugiau


Rugpjūčio 18 j., 21:55 · PatinkaNepatinka. ·

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  • Vidmantas Laukys They didn't explained my anything!!! I know that I didn't anything wrong, I always was a honest user.
    I always trusted moneybookers and through that it is the best solution for online payments. But you see what they did...
    I only asked to check my account again, because I KNOW that haven't done anything against their rules...Rugpjūčio 18 j., 21:56 · PatinkaNepatinka.
  • Vidmantas Laukys The only thing why they closed my account I think could be because I needed to change my account currency, and then I wrote to moneybookers and asked how can I do this, they said I need to register a new account and transfer all my money from old account to new one. I did this and contacted them. They closed my old account ant tranfered all my documents, limits, etc. to new moneybookers account. I did everything as they said. I have all emails I send to them and all answers.
    I do not know if someone can help me... They also said that I can't use moneybookers anymore in my life
    Always were a honest user and they did that to me...
    Now I know that you can't trust them...
    Be careful people, they can also close your account with no reason like they did to...
    I will post my evidence to all forums I know, so people can know that they are not safe...Rugpjūčio 18 j., 21:56 · PatinkaNepatinka.
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    Vahan Pokhsraryan Did you have there any funds, what happened?Rugpjūčio 19 j., 16:47 · PatinkaNepatinka.
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    Moneybookers Vidmantas, anindependent investigation has been initiated internally and we will get back to you tomorrow.Sekmadienis, 18:41 · PatinkaNepatinka.
  • Vidmantas Laukys They offered me to withdraw my money to my bank account, but I still want to use moneybookers, because I haven't done anything wrong, and moneybookers always was the most used way to pay online... I can now use only neteller or paypal, but moneybookers was better for me... Hope the investigation will be honest.Sekmadienis, 21:21 · PatinkaNepatinka.
  • Vidmantas Laukys An independent investigation over. And there are the results: You still decided to close my account and also deducted 60 EUROS from my account. The only think I understand is that you provided the ID with one transaction (I received 60eur) and something wrong is with this transaction. The only thing I can imagine is that maybe this person sent me some kind of illegal money?? But is it fair to took this money from my account If I do not know anything about this? Now I sold the good and sent it and you deducted my account for 60 EUROS. I have no good no money, he have the good and money... If he sent some illegal money you should ban his account and took money from him, not from me!!! How can I protect myself from situations like this? If I for example sell something and ask to pay for my, how can I know from where he got the money which he send to me if I do not know this man in real life? So that means that you block every account you want... I also found many complaints and closed moneybookers accounts for people who do not know what the did wrong (the same like for me). I found this info from google and everyone can read it.Prieš 5 val. · PatinkaNepatinka.
  • Vidmantas Laukys Now I am tired to fight with moneybookers and I see that the more I fight the more I lose... So I have also few questions before I will make a withdrawal to my bank account. How can I withdraw money from some sportsbooks in the future where I have money deposited from moneybookers? Because I think that they can refuse to change my active payment method from moneybookers to other method.And what will I do if it happens for me?Prieš 4 val. · PatinkaNepatinka.
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    Carlos Mthii M I thought I had finaly found a substitute to paypal but after reading this, I'm not sure. Soo SAD Prieš 3 val. · PatinkaNepatinka.
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    Moneybookers Vidmantas, please add a bank account and we will send the amount free of any charges. Sportsbooks and casinos would usually offer a list of payment options and the withdrawal of your winnings should not be limited to the deposit option you have used.maždaug prieš valandą · PatinkaNepatinka.
  • Vidmantas Laukys I am not sure about that. I have just wrote an email to betdaq.com and asked them to change my active payment method and there is the answer from them:maždaug prieš valandą · PatinkaNepatinka.
  • Vidmantas Laukys ‎"Dear Sir,
    
    Many thanks for email.
    
    Please note as the funds were originally deposited by Moneybookers the funds in your account can only be withdrawn to this method as the net deposit amount must be brought back to 0.00.
    
    Once this is achieved the Moneybookers account can be deleted and you can use NETeller going forward.
    
    If I can be of any further assistance, please do not hesitate to contact me.
    
    Kind Regards,
    Debbie (Customer Service) "maždaug prieš valandą · PatinkaNepatinka.
  • Vidmantas Laukys I think that the similar situation will be with other sporstbooks where I have money, and I wont be able to withdraw them at all maždaug prieš valandą · PatinkaNepatinka.
  • Vidmantas Laukys I just asked them again and here wht they says: "Dear Sir,
    
    Many thanks for your reply.
    
    Please contact Moneybookers in this instance as unfortunately we are not in a position to return the funds to an other source.
    
    Apologies for any inconvenience caused.
    
    Kind Regards,
    Debbie (Customer Service) "
  
  

The thing is that moneybookers closed my account, but I didn't anything wrong and now I have many books where I still have money deposited via moneybookers and most of sportbooks ask to withdraw to the same method as deposit (for example betdaq.com).
So can someone help how can I withdraw my money from sportbooks if moneybookers closed my account?

[Hareeba!]

Obviously Moneybooks think you did do something wrong.
What country are you from?

If you explain and provide evidence to the bookies that you no longer have an account and aren't able to use Moneybookers they should be able to pay you differently. I had a couple of those when I closed my Neteller account and they co-operated.

However, I see there may be a risk there if they learn Moneybookers closed you down rather than you made the decision.

[vill]

The thing is that I am 100% sure that I didn't anything wrong with my moneybookers account, but moneybookers do not care about that...
I am from Lithuania.
I tried to contact betdaq about changing my payment method, and they said that I can withdraw money to moneybookers only, and they can't change my payment method, because I made a deposit through moneybookers...

[Hareeba!]

The thing is that I am 100% sure that I didn't anything wrong with my moneybookers account, but moneybookers do not care about that...
I am from Lithuania.
I tried to contact betdaq about changing my payment method, and they said that I can withdraw money to moneybookers only, and they can't change my payment method, because I made a deposit through moneybookers...

Yes, they will all say that. But did you tell them that you don't have an account with MB any more?
If you don't get any satisfaction after explaining the situation to them, I suggest you refer the matter to IBAS. There has to be a solution to this unless you are guilty of some wrongdoing.

[vill]

I tried to explain the situation, and said that my moneybookes account is closed,but they still said can't change my payment method and I need firstly withdraw my deposit amount to moneybookers and then they can change...

[badivona]

this is normal moneybookers behavior,if you ar from eu or uk you will never have problems butt if you ir from other countries,you will have lots of problems.my moneybookers acc is closed for third tims and now i let him closed..every times they asking same documents and unlocking takes from 15 days to 3month and money in moneybokers is locked.now im on neteller and paypal and this is fine.i have 2-3 frend with sam problems like you they lock them acc with explanation of that made a violation of their rules and to collect the 150 eur
from them..this is they extra earnings

[AimingHigh]

What's section / rule 17 say?

[vill]

What's section / rule 17 say?

17. Termination and suspension

17.1. We may terminate your Moneybookers Account or any payment service associated with it by giving you two months prior notice. You may terminate your Account with us at any time. Different termination rights may apply under a Merchant Agreement if you hold a Merchant Account.
17.2. Together with a termination notice or at any time thereafter we may give you reasonable instructions on how to withdraw remaining funds.
17.3. If your Account is subject to a reserve, termination of your Account will not affect our right to hold the reserve and to make deductions therefrom for the time agreed.
17.4. We may at any time suspend or terminate your Moneybookers Account without notice in case: 17.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
17.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of Moneybookers services; or
17.4.3. If we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

17.5. We may suspend your Account at any time if: 17.5.1. we reasonably believe that your Account has been compromised or for other security reasons; or
17.5.2. we reasonably suspect your Account to have been used or is being used without your authorisation or fraudulently; and we shall notify you either prior to the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you.

By this rule they can close accounts for everybody.... I doesn't matter have you done something wrong or not

[vill]

this is normal moneybookers behavior,if you ar from eu or uk you will never have problems butt if you ir from other countries,you will have lots of problems.my moneybookers acc is closed for third tims and now i let him closed..every times they asking same documents and unlocking takes from 15 days to 3month and money in moneybokers is locked.now im on neteller and paypal and this is fine.i have 2-3 frend with sam problems like you they lock them acc with explanation of that made a violation of their rules and to collect the 150 eur
from them..this is they extra earnings

But if I use moneybookers I can bring them much more profit in my life for paying fees.

[AimingHigh]

Vill, you need to ask under which provision of section 17 they closed your account. Then you can fight it. So if it's 17.4.1, for example, that's very different to 17.1.

Moneybookers are FSA-regulated in the UK. Have you considered filing a complaint with the regulator?

Have you considered the standard reasons they close accounts, and whether any of those or the perception of any of those apply? - Eg. do family members or friends have accounts, and have they accessed them from your IP address? Are you and those family members or friends transferring money between each other and depositing at the same bookies? Have you been too zealous in trying to maximise their 1% cashback promo this summer? etc.

[vill]

Vill, you need to ask under which provision of section 17 they closed your account. Then you can fight it. So if it's 17.4.1, for example, that's very different to 17.1.

Moneybookers are FSA-regulated in the UK. Have you considered filing a complaint with the regulator?

Have you considered the standard reasons they close accounts, and whether any of those or the perception of any of those apply? - Eg. do family members or friends have accounts, and have they accessed them from your IP address? Are you and those family members or friends transferring money between each other and depositing at the same bookies? Have you been too zealous in trying to maximise their 1% cashback promo this summer? etc.

I only one use moneybookers from my computer. I wasn't zealuos during cashback promotional period (sent about 1,5k eur). And I do not have any friends to who I transfer my money. I mostly used my moneybookers for betting, and a bit for buying/selling online.
Can you tell me where I can fill this FSA-regulated complaind? because I don't know anything about it.

[badivona]

But if I use moneybookers I can bring them much more profit in my life for paying fees.

yeah wright, you need to make 300 transactions to they earn 150eur and when you deposit to sportsbok charge is 0.this is faster stiling 150 eur for nothing and and they give him explain the cann close acc with no explanation any time

[AimingHigh]

Here's the main page on the FSA's website detailing the complaints process: http://www.fsa.gov.uk/Pages/consumer...ng/index.shtml

Here's Moneybookers' registration information: http://www.fsa.gov.uk/Pages/consumer...ng/index.shtml
Note that the detail on that page about not being covered by the compensation scheme doesn't apply to your situation, so don't worry about it. The FSA scheme under which Moneybookers is regulated changed in May to e-money. I'm not sure exactly what that means for you, but it might be worth noting in case you read information online from prior to the change which would now be out of date. Here's the main e-money information page: https://www.fsa.gov.uk/register/eMoneyLanding.do

Before you complain to the FSA, though, I would try and get Moneybookers to disclose under exactly which provision within section they believe they are closing your account.

[Hareeba!]

Before you complain to the FSA, though, I would try and get Moneybookers to disclose under exactly which provision within section they believe they are closing your account.

Yes but if it relates to a transaction which requires them to make a suspicious transaction report then they are precluded by law from telling him about it.

[vill]

Yes but if it relates to a transaction which requires them to make a suspicious transaction report then they are precluded by law from telling him about it.

But how can they do like this. That is unfair.
I sold a good and shipped it and now moneybookers closed my account ant took money from my.
I have no good no money for it. How can I know that the buyer will send me illegal money?
That is impossible...
They should block his account if he/she do something illegal, but not mine...

[pjesnik24]

But how can they do like this. That is unfair. I sold a good and shipped it and now moneybookers closed my account ant took money from my. I have no good no money for it. How can I know that the buyer will send me illegal money? That is impossible... They should block his account if he/she do something illegal, but not mine...

maybe the reason they blocked your account is that you are selling goods over internet and you do not have a merchant account? just a guess

[vill]

But I am not a seller. I mostly use moneybookers for betting. I sell not more than 3 goods a months. I only sell things which became unnecessary for me... So this can not be the reason.

[vill]

Just wrote a complaint to fsa but I am not sure that they will help me.

[nenad]

if you send money only to sportsbooks there is no reason for mb to close account but if you send money with no explanation to some other person than it can be consider that you finance terorisom or pay for drugs etc

[Hareeba!]

if you send money only to sportsbooks there is no reason for mb to close account but if you send money with no explanation to some other person than it can be consider that you finance terorisom or pay for drugs etc

Yes.

I would suggest that one never uses their MB (or Neteller) account for transactions with other than established businesses.

I'm sure everyone is familiar with the "six degrees of separation" theory?

The more you send or receive funds from others the greater the risk that you will be associated with someone who's done the wrong thing.

[pjesnik24]

please let us know what the problem is/was after you get it solved. I am from eastern europe and I have 2 accounts with them and I transfer money with my brother all the time back and forth and we never had our accounts closed, investigated or whatsover. maybe you were sending/receiving money from somebody who was flagged for suspicious activities? anyways, let us know

[Santo]

Yes.

I would suggest that one never uses their MB (or Neteller) account for transactions with other than established businesses.

I'm sure everyone is familiar with the "six degrees of separation" theory?

The more you send or receive funds from others the greater the risk that you will be associated with someone who's done the wrong thing.

To be fair, MB did make a push to get people to use them for eBay, so they must have expected some of this..

[jonStool]

thats hard

[Hareeba!]

To be fair, MB did make a push to get people to use them for eBay, so they must have expected some of this..

Never used them myself but I would have thought eBay could be regarded as an established business?

[Santo]

Yes but you dont make payments to/from eBay, you make them with the final customer. The seller then pays a small fee to eBay.

[Hareeba!]

Yes but you dont make payments to/from eBay, you make them with the final customer. The seller then pays a small fee to eBay.

Is that right?
There you go, learn something everyday.
I would have thought it would all have gone through Ebay. How do they ensure that they get their commission?

[vill]

Still not received answer from FSA, just autoreply message...

[Santo]

Is that right?
There you go, learn something everyday.
I would have thought it would all have gone through Ebay. How do they ensure that they get their commission?

You have a CC on file. They take the sales commission from that.

[lukahh]

Obviously Moneybooks think you did do something wrong.
What country are you from?

If you explain and provide evidence to the bookies that you no longer have an account and aren't able to use Moneybookers they should be able to pay you differently. I had a couple of those when I closed my Neteller account and they co-operated.

However, I see there may be a risk there if they learn Moneybookers closed you down rather than you made the decision.

Hm, why would you close the Neteller account? okay i dont like it myslef either, but still keep it open, perhaps might come handy one day.

[Hareeba!]

Hm, why would you close the Neteller account? okay i dont like it myslef either, but still keep it open, perhaps might come handy one day.

Firstly, because it was causing all sorts of hassles for when I tried to withdraw from books telling me I couldn't withdraw to Moneybookers until I'd withdrawn another $xxxx to Neteller and vice versa. It was just getting too complex operating both of them.

Secondly, I found Moneybookers to be far quicker when withdrawing than Neteller - clear funds to my bank account within a couple of days and no charges. Neteller initially sent me a cheque which took a week or so and my bank treated it as uncleared funds for 30 odd days and took fees on it. Next they sent a "wire" which again cost me fees at this end and took longer than Moneybookers do to pay.