So I call Bookmaker asking about what books they transfer with, they tell me Greek.
I ask CS if B2b's are eligible for reload bonii, she asks manager, says yet. OK, what reload is my account eligible for? "Thanksgiving reload." Cool, Ill work on sending you a B2b soon, thanks.
B2B arrives at BookMaker, I call in to request bonus. CS tells me they don't give bonus on B2B. I explain previous conversation to her, she says it doesn't matter, even if I was told that they will not honor it. I ask to talk to supervisor.
He says they will listen to tape, but only to reprimand CS, not give me bonus. I say ok, please reverse the transfer. He says there will be a fee.
I think I am entitled to the bonus, and at a minimum a free reversal of transfer due to their misrepresentation.
I haven't filled in a complaint form, probably should, wanted to know what you guys thought first.
Thanks