12/7/2006 8:10:00 AM
Player Complaint: SportsInteraction
SPORTSINTERACTION (SBR rating C-) cancels wager after event begins; does not alert player. Bettor tells SBR that he watched an entire NBA game rooting for his team, the Phoenix Suns at +4. After the event was over he found that the winning bet was void due to a "bookmaker error." The bettor is upset that: 1) He did not receive a time-stamped email showing when SIA canceled the bet, and; 2) The book had the luxury of viewing the match in play. Players who compare sportsbook odds were aware of the market price and that the line was erroneously reversed. Sports Interaction claims the bet was canceled 7 minutes after post time and tells SBR they plan to email players when wagers are canceled in the future.