[BrianLaverty]

I am trying to get my hand history for all play on the casino. I am down bigtime at the casino and would like to analyze my logs.

This is there reply:

Poker/Casino-Max : If you do not have further questions
155429 : I do.
155429 : I want my hand history... all of it.
Poker/Casino-Max : ok continue with your next question please
Poker/Casino-Max : No sir, we do not provide full hand histories
Poker/Casino-Max : It is not an option
155429 : I was told that the casino manager can.
Poker/Casino-Max : I can not
155429 : what is your reasoning?
Poker/Casino-Max : It is not company policy sir
155429 : what?
Poker/Casino-Max : As advised, It is not casino dept guidelines to forward customers their full casino hand history
Poker/Casino-Max : I can send you your casino hand history for the last few days
Poker/Casino-Max : that is all I can do..
155429 : Sure.

Poker/Casino-Max : for casino issues I am the highest manager that you can reach
155429 : Nope.. i wanna speak to a management of youwager
Poker/Casino-Max : you may speak to a customer service manager, but they will not be able to help you.
Poker/Casino-Max : Since i make the final decisions on these casino matters
155429 : I wanna talk to YouWager manager.
Poker/Casino-Max : These decisions are finals.
Poker/Casino-Max : final.






It definitely is a questionable policy. They can take your $$ but can't show you how you lost it?

What do you guys think?

[tommygun]

sounds like bs to me, they have those logs and do not want you to see them, could pick patterns in there dodgy software

[BrianLaverty]

I've dealt with close to 50 books in my lifetime and this is the first time I've ever gotten denied a hand history.

[tommygun]

I've dealt with close to 50 books in my lifetime and this is the first time I've ever gotten denied a hand history.

file a complaint maybe, SBR?

[BrianLaverty]

file a complaint maybe, SBR?

Already did.