1. #1
    soustek
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    Betsson livebeting

    Hi I am newcomer here and I wanted to share with you my story. A few days ago I opened an account with Betsson and because I like livebetting, so I bet two bets. The latter was Wickmayer @ Vinci vs. 1.55 for 400EUR. Money from their account to me written off, but my history showed no such ticket. So I contacted livechat support, where I was told that my ticket was approved. I took it as a fait accompli. After Vince won a ticket and I walked out of my money even after three hours do not add. So I contacted support again and then my other agent replied that no such ticket in the system see. So I told him that I ever I see a transaction ID bets that the avoidance of 400EUR me and now I do not add anything. He asked me to wait, that will contact their support of and send me an email. Then I email the support from learned that my ticket was canceled! I replied that I answered their agent, the ticket that I was approved, so what?

    Below I'm sending a verbatim transcript of the interview.

    --------

    Time Details
    06/16/2011 01:54:34PM System: "Welcome to English Support for Betsson"
    06/16/2011 01:54:34PM URL Shown: "https://www.betsson.com/en/customer-service/"

    06/16/2011 01:54:39PM Session Started with Agent (Luca)
    06/16/2011 01:54:39PM Jakub: "Dear betsson, I place livebet on Vinci vs Wickmayer match, but I did not see this bet in my history? "
    06/16/2011 01:55:05PM Agent (Luca): "Hello Jakub, welcome to Betsson Support, my name is Luca."
    06/16/2011 01:55:54PM Agent (Luca): "Has the event ended? If it has not yet ended then you must search in Bet History under OPEN and if it has already been settled you shall search under Lost or Won."
    06/16/2011 01:56:42PM Agent sent nudge
    06/16/2011 01:57:03PM Jakub: "the event is playing right now, but in "open" history is nothing...but mo money are away of tha amount of this bet"
    06/16/2011 01:57:17PM Jakub: "...my money..."
    06/16/2011 01:57:33PM Agent (Luca): "How much was the bet of?"
    06/16/2011 01:57:41PM Jakub: "400e"
    06/16/2011 01:57:57PM Agent (Luca): "Correct, I can see that this bet has been confirmed."
    06/16/2011 01:58:07PM Jakub: "ok then"
    06/16/2011 01:58:25PM Agent (Luca): "Thank you for contacting us. We hope that you are having a nice day. Please do not hesitate to contact us again if you require any further assistance."
    06/16/2011 01:58:39PM Jakub: "ok thank you"
    06/16/2011 01:59:12PM Agent (Luca): "You are welcome and good day."
    06/16/2011 01:59:14PM Session Ended

    ---------

    Time Details
    06/16/2011 03:58:00PM System: "Welcome to English Support for Betsson"
    06/16/2011 03:58:00PM URL Shown: "https://www.betsson.com/en/customer-service/"

    06/16/2011 03:58:07PM Session Started with Agent (Melvin)
    06/16/2011 03:58:07PM Jakub: "Hi Betsson, I placed bet on livebetting (Vinci vs Wickmayer) and the in the betting history and money is not on my account."
    06/16/2011 03:58:14PM Agent (Melvin): "Hello Jakub, welcome to Betsson Support, my name is Melvin. How can I help you?"
    06/16/2011 03:59:10PM Jakub: "Hi, I placed bet in livebetting (Vinci vs Wickmayer) and won this bet, but the bet in betting history and money is not on my account?"
    06/16/2011 03:59:53PM Jakub: "I already asked one time when I placed bet that is not showing in history, but the operator told me, that the bet was placed..."
    06/16/2011 04:00:04PM Agent (Melvin): "One moment please."
    06/16/2011 04:00:11PM Jakub: "ok"
    06/16/2011 04:05:32PM Agent (Melvin): "What is the coupon number Jakub?"
    06/16/2011 04:06:03PM Jakub: ":-)"
    06/16/2011 04:06:21PM Jakub: "I wrote, that I cannot see anything from this bet..."
    06/16/2011 04:06:40PM Jakub: "I know, that was @1,55 for 400EUR"
    06/16/2011 04:06:44PM Jakub: "on Vinci"
    06/16/2011 04:06:52PM Agent (Melvin): "Your balance is 227.50 at this time."
    06/16/2011 04:07:13PM Jakub: "I see"
    06/16/2011 04:07:19PM Agent (Melvin): "You do not have an active bet of 400 Euro."
    06/16/2011 04:08:07PM Jakub: "Look on session ID 1001592"
    06/16/2011 04:08:20PM Jakub: "And this bet should be settled already"
    06/16/2011 04:10:45PM Agent (Melvin): "The only bet you placed is the one you just got paid out for."
    06/16/2011 04:11:03PM Agent (Melvin): "That means the bets for today."
    06/16/2011 04:11:09PM Jakub: "16.06.2011 15:54 Multi výhry 97662985-149949233 227,50 227,50
    16.06.2011 15:42 Multi sázka 97662985 -175,00 0,00
    16.06.2011 13:49 Multi sázka 97652721 -400,00 175,00
    15.06.2011 17:26 Multi výhry 97585101-149847795 575,00 575,00
    15.06.2011 16:50 Multi sázk"
    a 97585101 -500,00 0,00
    15.06.2011 16:38 Vklad Vklad na Betsson účet 500,00 500,00
    06/16/2011 04:11:44PM Jakub: "I found the ID of this bet 97652721"
    06/16/2011 04:12:42PM Agent (Melvin): "I just checked it Jakub, but I am not bale to see any details of the bet."
    06/16/2011 04:12:57PM Agent (Melvin): "i will need to forward this to the Sporstbook Department for you."
    06/16/2011 04:13:07PM Agent (Melvin): "You will get an e-mail from us, when we have an answer."
    06/16/2011 04:13:13PM Agent (Melvin): "Thanks for your patience."
    06/16/2011 04:13:23PM Jakub: "OK but Agent (Luca) seen the bet"
    06/16/2011 04:13:30PM Jakub: "Thanks"
    06/16/2011 04:14:02PM Agent (Melvin): "Jakub I checked the chat, but the bet is not showing."
    06/16/2011 04:14:09PM Agent (Melvin): "Can I help you with anything else?"
    06/16/2011 04:14:26PM Jakub: "So I have to wait for email or?"
    06/16/2011 04:14:37PM Agent (Melvin): "That is correct."
    06/16/2011 04:14:50PM Agent (Melvin): "Have a great day. Bye for now Jakub."
    06/16/2011 04:14:53PM Jakub: "OK Thanks"
    06/16/2011 04:14:58PM Jakub: "Bye"
    06/16/2011 04:15:53PM Agent sent nudge
    06/16/2011 04:16:01PM Session Ended

    ---------


    Thank you for contacting Betsson. We apologise for the late reply.

    Our SportsBook department advise you that your Coupon: 97652721 has already been cancelled.
    The bet/transaction was not properly placed.

    Feel free to contact us again should you have any further questions.

    I wish you a pleasant day.


    Best regards
    Jeanette
    Betsson Support

    --------


    Thank you for your e-mail to Betsson.
    We have spoken about this subject on the chat yesterday and I forwarded it to Sportsbook.

    They have checked the system and your bet was not properly placed and processed. That is why it was cancelled. The agent, who informed you, Luca, saw the bet status after you placed it. Due to the fact that your bet was cancelled right after it, confirms that he was telling you the truth at the time.

    We apologise for any incovenience. Your balance is XXXX.XX Euro at this point of time.

    Feel free to contact us again should you have any further questions.

    Best regards,

    Melvin
    Betsson Support

    ------------

    So this is surely not B- bookmaker

  2. #2
    shari91
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    Hi soustek, welcome to SBR

    Please fill out this complaint form if you haven't already, so SBR can take a look into this for you.

    http://www.sportsbookreview.com/Spor...Complaint.aspx

  3. #3
    soustek
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    filled... ;-)

  4. #4
    leon
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    They behave like a scam book i think.

  5. #5
    jayc88
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    betsson is solid
    their live betting is easy to beat and i never had any problems
    even when they limiited me to 20 dollar a bet i got payed within a day, so betsson is not a bad book.
    There is no way they would try to stiff you intentionally over 400 euros.

  6. #6
    PVO
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    Sad story really.

    In my rate-system Betsson is exactly "B-" bookmaker. I rate as "B-" those where strong player never will win anything real but who pay safely. You will get limits fast, you will get voided bets...
    Those B- bookies have very weak lines with a lot of mistakes, but with low limits and voided bets even pro has good chances to lose some money there.
    At least Betsson is safe with finances and will do the best to pay the rest.

    So - yes, sad story. But this bookmaker is not for earning money - only to lose some. "B-" is ok.

    "B" - is about safety of finances. "-" is about impossible to make real plus - little plus, minus or exit. Minus is minus.

    (Paddy, BlueSq, Bet365, Will Hill, Sportingbet, BetCity - they are all like this - european cowardly bookies, by the way i wonder why Bet365 are rated so high - they will not let you to win much for sure, but they all will pay without problems).
    Last edited by PVO; 06-17-11 at 01:26 PM.

  7. #7
    soustek
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    resume: Today I found out that after these two bets on my account is a limit, so I immediately chose the money and already wants nothing to do with this company…

    thx to all!

  8. #8
    killerq11
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    2 weeks with betsson and they rip me off

    On 2nd Febuary 2012 I placed 4 in running live bets on a football market that Betsson had advertised on thier site the whole day. I placed my bets around the 67th minute of the match after watching ingame stats to judge how the game was going. As with all in play markets the odds change minute by minute reflecting the actual gameplay. One of the bets I placed was a 'time of first goal' market and I choose 71 - 80 minute and then sat and watched the stats and the first goal was scored 79mins 44 seconds into the match and so this was a win. One of my other bets also won and at the end of the match Betsson settled the bets. The time of first goal bet mentioned above they settled as a loss. Of my 3 other bets, one won and 2 others lost. Obviously they had made a mistake in the settlement of the time of first goal bet and so I sent a complaint asking them to correct it. I heard nothing back from them regarding this, however some 10 hours later I recieved mails informing me that Betsson had voided all 4 bets because they had put incorrect team names on the market, even though they had the same teams as Bet365 and 2 other bookmakers. By voiding these bets it put my account in to minus.
    I contacted them immediately asking what they were doing, I stated that they advertised the game for 24 hours without checking and also allowed the whole game to complete with live in play markets (of which team names have no relivence as the prices reflect the actual game play) and then waited a further 10 hours to then void the game. Firstly it seems very dodgy that I complain regarding them settling a bet wrong and then they do this...taking further money from me. Secondly Thier terms and conditions clearly state :

    'Betsson has at its absolute discretion the right to correct any palpable errors and to take the necessary steps to provide a fair service for its clients. A palpable error could be any incorrect information published in regard to an event. For example, incorrectly (reversed) setup handicap, wrong team/teams/participants, incorrect deadlines or technical errors etc.'

    Please note the line 'to take the necessary steps to provide a fair service for its clients' well how is this a fair service to me? They make an error, advertise for 24 hours allow the whole game to complete with in play betting then wait a further 10 hours before deciding to void. This was not my mistake yet I lose out, yet they are allowed to bend and stretch the terms to suit them.

    A few things to consider :

    I can understand voiding any pre match bets but live in game prices reflect the actual gameplay and not team names, Bet365 has told me that although they advertised the incorrect teams all inplay winning bets will stand and losing bets void. That is what should happen here.

    The terms above clearly states that incorrect information does not demand bets being void but that steps are taken to provide a fair service for clients...Betsson are only thinking of themselves and not the clients by voiding all bets even though it was thier error.

    A mistake by a bookmaker should never leave the client worse off, If I make a mistake and lets say put a bet on twice the bookmaker will say its my error and my loss. They should stand by the same principles when they make an error not hide behind terms that they can pick and choose from to suit thier needs.

  9. #9
    chachi
    Lazy Git
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    Fill out a complaint form to SBR ...

    http://www.sportsbookreview.com/Spor...Complaint.aspx

  10. #10
    killerq11
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    Have done, thankyou :-)

  11. #11
    gridiron guru
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    if they dont take US players, they arent "solid"

  12. #12
    FourLengthsClear
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    Quote Originally Posted by gridiron guru View Post
    if they dont take US players, they arent "solid"
    LOL.

  13. #13
    Hareeba!
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    Quote Originally Posted by gridiron guru View Post
    if they dont take US players, they arent "solid"
    No book which accepts US players is "solid" enough for me
    Nomination(s):
    This post was nominated 1 time . To view the nominated thread please click here. People who nominated: allin1

  14. #14
    Ruifgalmeida
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    Quote Originally Posted by Hareeba! View Post

    No book which accepts US players is "solid" enough for me

  15. #15
    allin1
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    Quote Originally Posted by Hareeba! View Post
    No book which accepts US players is "solid" enough for me
    good point

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