[SBR Lou]

VictorChandler (SBR rating B) has voided €897 from a player's account. The player's winnings were derived from live-betting.

The VictorChandler player at the center of the dispute tells SBR that he had an €1,100 withdrawal pending at the time that his account was closed, additionally he held a €410 balance in the sportsbook. VictorChandler paid only €613 to the player via Moneybookers. The remaining funds were confiscated due to allegedly placing late bets on in-game wagers during the 2011 French Open. | Read VictorChandler complaint

[JustinBieber]

They tried scamming me out of $150 or something when I used them before I was banned last year. They made up some BS about listed pitchers then I queried it with 2-3 different people within the site and got told different stories. It was resolved but a really shady move I wouldnt have expected from them nevertheless, especially for such a small amount of money.

In the end I was paid my entire balance and banned though.

[jairocon]

I think that they should be downgraded to at least a C. If a sportsbook cancels a wager - they should at least provide proof of this. The guy should have made screenshots of his bets... I know it's not a common practice. I make a screenshot immediately after placing any kind of a bet. It provides me with at least a little bit of a sense of security and safety - I have evidence of my bet, of my balance and of the time of the bet...

When it comes to live betting - every book has safeguards in place - 5-10 second delay from the time the bet is placed to the time it is accepted. If they took the bet on live tennis match - they should honor it.

SBR should downgrade them to a C. What they have done is unacceptable. If they were correct - and had some kind of a glitch - they still should have honored the guys' bets or at least provide evidence of why they couldn't.

[Santo]

VC are registered with IBAS -- I assume the player was advised to follow up with them? At least they would be obligated to provide the details then.

When it comes to live betting - every book has safeguards in place - 5-10 second delay from the time the bet is placed to the time it is accepted. If they took the bet on live tennis match - they should honor it.

Technical problems happen, even with the delay. The book isn't obligated to honour bets placed in error. The UK has very different norms to vegas in so far as 'ticket = bet', palpable error rules are understood and accepted.

[SBR Lou]

VC are registered with IBAS -- I assume the player was advised to follow up with them? At least they would be obligated to provide the details then.

Yeah, IBAS sportsbooks often advise it from the start. It keeps players from complaining online and the process can take four months which is draining. The problem then becomes when IBAS releases who they find in favor of, it is absent of any summation or insight into how the decision was rendered.

We're hoping that more light is shed on this complaint soon, in the meantime, fellow VC players are asked to write to help@sportsbookreview.com with any feedback they have.

[kostasgr]

In the past Victor C was one of the best of England ,but it changed as i see.

[Scottish]

This is unlike VC, the only thing i can think is that they mistook the time this game went inplay and still had the starting odds up and it wasn't turned inplay and he bet on starting odds a set or two in.

[Santo]

Yeah, IBAS sportsbooks often advise it from the start. It keeps players from complaining online and the process can take four months which is draining. The problem then becomes when IBAS releases who they find in favor of, it is absent of any summation or insight into how the decision was rendered.

We're hoping that more light is shed on this complaint soon, in the meantime, fellow VC players are asked to write to help@sportsbookreview.com with any feedback they have.

I have an open account there, and have had no problems. IBAS can take a long time, but it's not absent of any reasoning. It might not be as much as you'd like, but it does at least address the key points. See, for example, the Totesport case Justin reported on here: http://www.sportsbookreview.com/News...portsbook.aspx

[shari91]

This is unlike VC, the only thing i can think is that they mistook the time this game went inplay and still had the starting odds up and it wasn't turned inplay and he bet on starting odds a set or two in.

The way it's worded: "late bets on in game wagers", I'm thinking that it's most likely betting on either the winner of the next game/set; to hold/break serve; over/under games for the set, etc... something like that. If it was to do with the pre-match odds, that would be easy to prove either way by just grabbing the official start time from the ATP/WTA. There's a major book here in Australia that leaves matches up past the start time quite regularly. If they notice in a reasonable amount of time, they just void the wagers. If not, they tend to pay out.

With live wagering though, if it was between games, that makes it more difficult to prove the actual time when the bet should've been pulled. I've never seen a match broken down into start time for each game although I guess the ATP may have that info available. No clue if the chair ump even tracks that though.

[Jontheman]

I have an open account there, and have had no problems. IBAS can take a long time, but it's not absent of any reasoning. It might not be as much as you'd like, but it does at least address the key points. See, for example, the Totesport case Justin reported on here: http://www.sportsbookreview.com/News...portsbook.aspx

Yes, the Tote example given was an example where, although a one sentence summary of what went on made the book appear unreasonable, they had in fact made a rational (if slightly unconventional) solution to an obvious palpable error.

IBAS also got some money out of Sportingbet for me - (they were claiming they couldn't pay a bet out until an investigation was complete - an excuse that went on for months - but were unable to demonstrate any ongoing internal or external investigation to IBAS that would warrant the delay). Yes IBAS are slow, and it was fairly ridiculous that they could only accept my complaint if sent by postal mail, but they're always worth a try rather than giving up - definitely for this player.

[rumple]

Can we get a separate sub-forum non usa players? Im guessing at least 80% are USA players but we get these lame euro disputes that nobody cares about. Thank you!

[barcelonafc]

this doesnt surprise me one bit, the euro books are looking to shaft punters.

i wouldnt put anything in these mickey mouse books again.

how can this firm be rated b?

downgrade asap!!!!!!

[Jontheman]

Amazing as it may seem to you, Rumple my little troll, the world does not revolve around the USA. In fact as it becomes a more repressive place it's becoming less and less relevant to the international gambling markets. Attracting players from other countries who can transfer funds without problem is far more lucrative to the big international books.

Pinny doesn't need or want you. Enough said.

[horja1]

Can we get a separate sub-forum non usa players? Im guessing at least 80% are USA players but we get these lame euro disputes that nobody cares about. Thank you!

well... nobody cares about you .... do you want your own subforum?

[rumple]

Seriously, you Euros should have your own watchdog group! You need Sbr who is in the western hemisphere to solve all your euro problems? What a joke! Anyone else with me on this?

[barcelonafc]

i hope rumple has a dispute soon and we can all say who gives a rats ass,

rumple u are a plonker!!

[shari91]

Seriously, you Euros should have your own watchdog group! You need Sbr who is in the western hemisphere to solve all your euro problems? What a joke! Anyone else with me on this?

Normally I adore your crass way of posting, but surely you're not being serious with this? If you can't understand why it's of importance for SBR to attempt to help anyone, regardless of what book they're dealing with and what time zone they're located in - even more so after the events of the last month - then I'm not sure what else to say.

[That Foreign Guy]

Seriously, you Euros should have your own watchdog group! You need Sbr who is in the western hemisphere to solve all your euro problems? What a joke! Anyone else with me on this?

They see me betting from my DC with licensed operators, they hatin.

I had my account closed with VC recently but they cashed me out quickly and say they will honour my outstanding futures bets, so I have no complaints about them.

[Maniac]

Plenty of Euro punters have accounts with the big US-Facing sportsbooks - are you telling me that if a Euro customer had a complaint with a book that you are a member of that you wouldnt want to know about it ?

If thats the case then why are you even here ?

[pouroupoupou]

Don't know about tennis ,but late suspensions on soccer in-play games are very common at VCbet.

[horja1]

Seriously, you Euros should have your own watchdog group! You need Sbr who is in the western hemisphere to solve all your euro problems? What a joke! Anyone else with me on this?

seems you are alone in your hemisphere

[shari91]

seems you are alone in your hemisphere

I think he was just a bit cranky so we should let it slide.

I'm sure he realises that if ever Euro/Aussie/Asian bettors pulled their money out of the books that he's allowed to bet with as a US resident, there wouldn't be many books left. Unfortunately some people get caught up in the USA USA thing. I'm pretty confident if he educates himself as to which bettors actually gamble more money on average - even factoring in the per capita stuff, rumple will change his mind rather quickly. Just because a certain demographic of posters are prolific in Players Talk on here, it doesn't mean they turn over the most money. Not even close

[rumple]

Sorry for my outburst, I realize I was wrong and all punters from all over the world should benefit from SBR's impeccable services! So many great European and Asian posters on SBR it would be dumb to gear it towards only U.S. players. Im drunk and going to bed!

[barcelonafc]

Sorry for my outburst, I realize I was wrong and all punters from all over the world should benefit from SBR's impeccable services! So many great European and Asian posters on SBR it would be dumb to gear it towards only U.S. players. Im drunk and going to bed!

lucky u, im just starting!!!

[lukahh]

live betting is problematic in tennis... the odds should change dramatically after a 30:15 result depends on who gets the point.maybe they were to slow to update - but it is their technical problem.
i'm not sure downgrade is appropriate - still a very good book.

[barcelonafc]

live betting is problematic in tennis... the odds should change dramatically after a 30:15 result depends on who gets the point.maybe they were to slow to update - but it is their technical problem.
i'm not sure downgrade is appropriate - still a very good book.

i have been live betting 10 years and ive never had 1 bet voided, they are not very good, they are ok,

[DitKent]

got my acc closed for i assume winning consistently, very unprofessional book, all they did was close the account, no email, no notification or anything, so was thinking my account got hacked into and trying to reset password the entire time

[tachi]

i have been live betting 10 years and ive never had 1 bet voided

that's impossible.

VC is really not a B book.They locked my account and after 30 days, many emails and phone calls they unlocked it.My sin was I won 300 GBP.

[Santo]

SBR has never used whether a book limits / kicks people in the ratings, otherwise Bet365 would never be an A. If they pay you on the way out, it's fine.

[Salamander]

that's impossible.

VC is really not a B book.They locked my account and after 30 days, many emails and phone calls they unlocked it.My sin was I won 300 GBP.

So vague, and without anything backing it other than words. Really, you expect us to believe that a major UK book like VC is going to lock you out of your account, just for kicks, because you won 300GBP? LIke anyone would ever play there if that was really and truthfully the case, with no monkey business on your part.

Nominated for most absurd post of the day until it's backed by something other than hot air.

[Ruifgalmeida]

in-play betting always a problem.
I am suprise that VC did this , they where reliable.

[LGBoots]

got my acc closed for i assume winning consistently, very unprofessional book, all they did was close the account, no email, no notification or anything, so was thinking my account got hacked into and trying to reset password the entire time

Yep same here Only found out that my A/C had been closed after going on live chat

[tachi]

So vague, and without anything backing it other than words. Really, you expect us to believe that a major UK book like VC is going to lock you out of your account, just for kicks, because you won 300GBP? LIke anyone would ever play there if that was really and truthfully the case, with no monkey business on your part.

Nominated for most absurd post of the day until it's backed by something other than hot air.

you are either from UK or you don't know the UK bookmakers.
opened account,100 GBP on X /no arb,no bad line/
and immediately VC closed/locked the account asking for documents.They didn't tell if the bet still stand.
documents sent-nothing,called them-nothing.
after 30 days they reopened the account.

really since then I don't have problems with VC.

[AimingHigh]

Don't know about tennis ,but late suspensions on soccer in-play games are very common at VCbet.

Any progress on this dispute? I'm interested in what pouro... said as I hadn't heard that before.

[SBR Lou]

Any progress on this dispute? I'm interested in what pouro... said as I hadn't heard that before.

There's been no progress made.