[kero214]

i wonder if it was for 860.00 bucks and not 86 or 8600 bucks not 86 they would have came to the same conclusion , because right or wrong wats 86 bucks to tony, nothing but bad pub if he dont pay
im glad kero got paid tho

I don't think Tony gives a F**K what the amount is. If he don't want to pay, he ain't gonna pay.To be honest from his tone in the chat, I didn't think I was going to get paid. Made me feel like I was on trial for something I did wrong not them.

[notrustonlinebj]

That guy is a low-life. Stay away from their BJ its a joke. I never had so many pushes on 20s and loses to 21s vs 20. I won on hands of 19 5% of the time. It got so I began surrendering them. Stupid waste of time and MONEY. Don't do it. Live dealer on a split pair of 3,3s stood me on last pair when I wanted hit. Pitboss worthless, the hand must continue when I was playing one on one! Lost both hands. Complained and told indicated i hit stood. Cancelled a winning 20 hand on me too. No explanation. Why give yourself aggrevation? Not enjoyable at all.

Not here to bash 5dimes, just posting this situation publicly to let players see situation and outcome. Basically, last night was playing at 5dimes live casino and the software bugged out and me and one other player didn't get a chance to play our hand. Instead of explaining everything, I will just post the chat log I had with Tony today.

Please wait for a site operator to respond.
You are now chatting with 'Joyce'
Joyce: Hello. How may I assist you today?
Terrence: I was told to ask for the General Manager Tony
Joyce: Can you please confirm your account number and password?
Terrence: 3D Poker 5D1893******
Terrence: sorry 5D19*******
Joyce: Just a moment please
Joyce: ok, thanks
Joyce: Just a moment please
Terrence: Ok
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: how can I help you today?
Terrence: Hello Tony. I had a problem in the live casino last night and was told only you could help.
Tony: please give me the amount of the play in dispute
Terrence: $85 a little after 11:00 at the first $10 table. Julie was dealing.
Terrence: 11o central time
Tony: we've sent an e-mail to the livedealer network requesting their version of what happened
Terrence: Oh, ok. you are already aware of the situation?
Tony: i expect an answer from them shortly, then we'll finalize a decision
Tony: yes, but while waiting for their reply, please give me your version of what happened
Terrence: Something went wrong where everything was lagging behind really bad, and then it sped up real fast, and by the time real time caught up, I missed my turn to do anything. Then it happened again during third players turn. We all typed up complaining that this was happening, but got ignored as she kept dealing. Next thing we know, we all lost.
Tony: ok, the biggest key to me is if your hand was not played in the proper "standard" way of completing a hand
Tony: then 100% you'll be compensated
Tony: was that the case?
Terrence: Yea, I lose alot and never complain, but this was just too bad a situation not to speak up about.
Terrence: Thanks for your help Tony
Tony: what hand did you have?
Terrence: I believe 16, not a good hand, but I still had no option to do anything even surrender. Also as you know the other player not having ability to hit correctly affects the outcome of the dealers hand.
Tony: you have the same chance of winning on your hand regardless if the other player hands are played correctly
Tony: so a 16 that was beaten by the dealer
Tony: so it comes down to if the dealer had a 10 or an Ace
Tony: or really 9 8 or 7
Tony: as one would potentially hit on any of those hands
Tony: or as you said, possibly surrender
Terrence: Don't know what happened, as I said everything slowed down and sped up again during another players turn. Didn't even see what dealer had. Wish it was recorded so you could see what happened.
Tony: so you saw what you had, then everything sped up?
Terrence: No, everything was slow motion at first, then when real time caught up my turn had passed, but I did see what I had.
Tony: ok, so you had a 16
Terrence: Yes sir.
Tony: but you don't know what the dealer had?
Tony: yes to both?
Terrence: Don't remember. I believe everything was going buggy again while dealer was getting cards, but I really don't remember. I may have been typing asking for pitboss to help, telling her I got no options. It's in the chat log. I was typing saying something was wrong before I even got my cards. Check the log.
Terrence: I'm trying to be as honest as possible here
Tony: i'm pulling up the card history now
Terrence: Not trying to over
Terrence: get over
Terrence: Thanks
Tony: you were dealt a 6-diamonds J-diamonds
Tony: dealer 2-diamonds 4-hearts 5-diamonds 10-clubs
Tony: so i have to wait for the livedealer people
Tony: as your hand was properly played based on the hand histories
Tony: if it had not been, then I could have handled this now
Tony: so i have to wait for the livedealer version of this to piece it all together
Terrence: The point Tony is that I was unable to play my hand. I know I had a shitty hand, but if I can't even make any decisions or play my hand, it is not a fair situation.
Tony: all i can do is observe if the hand was properly completed with basic strategy
Tony: and it was
Tony: if it was not, then i can handle it
Tony: but it was completed properly
Tony: so i have to wait for the report of what happened from the livedealer network
Terrence: Ok, thanks for your time, and if there is a way for you to check the chat logs, please do as that will show you the situation was happening before cards were even dealt.
Tony: i'll have all the infomation needed once livedealer provides me with the report
Terrence: Thanks for your time.
Tony: not a problem at all
Tony: if you don't receive a credit or a e-mail by noon tomorrow, ask for me on the chat again
Tony: but i hope to have this solved within an hour of receiving the details from the network
Terrence: Sounds good. Take care.

[i4jelway7]

I thought Tony was very reasonable and calm in that chat.. nice to see the player get the refund... good job 5dimes!!