[gm_mets85]

Has anyone had any problems with them. I am awaiting a wire for about 3 weeks. They told me that it would be sent the beginning of this week. Has anyone had any trouble for wires sent to the U.S.? I am getting a little nervous. It is a pretty big amount but I am down a bunch with them also. I am speaking with Carla, the person in charge tomorrow....

[bigboydan]

First off, Welcome to the SBR sir

This is actually the first complaint I've heard about Bethorizon in many years. Please feel free to fill out a complaint form with your details, and one of us will inquire to them on your behalf to see what the problem might be.

[gm_mets85]

issue looks like it is resolved... I will update when everything comes...

[bigboydan]

Please do let us know how this matter turns out for you sir.

BTW, If you don't mind me asking. What was the amount for?

[gm_mets85]

I have dealt with them for a while so I am more trustworthy of them. They are incorporating a new withdrawal/deposit method via debit card...

[Bill Dozer]

gm,

Did they tell you your card is on the way?

[gm_mets85]

yes be here by monday.. sent fri. fedex... why?

[gm_mets85]

My card came monday. It is in the process of being verified. I have told the rep. to email today about the status of that after I had an in depth conversion but no e-mail today. I am told to contact her again tomorrow. I am a little annoyed about how long this is taking and the lack of emails after I am promised that I will receive them....

[bigboydan]

Please keep us posted on your situation sir.

[Bill Dozer]

yes be here by monday.. sent fri. fedex... why?

I was curious about the rebound time after the wire. Good to hear things are moving along.

[gm_mets85]

Debit Card doesnt work with them. They are having difficulties. I still havent received payment. But they are telling me that checks should/will be sent out today. They seemed to have problems with their bank issuing checks/wires. Tomorrow I am suppose to get a tracking number. A little nervous....

[bigboydan]

Good to know about the their processing issue these days. I will make a note of that factor in case anyone asks.

Keep us posted on your situation sir.

[sofun]

keep pushing them until you get it, there is always issues around regardless A+ book or F book, good escalations always help you to resolve problem fast, good luck sir and keep posting

[gm_mets85]

received check today.. was suppose to be 2 checks.. so now prob a hold on the check.. but got it atleast.

[bigboydan]

Glad to hear that you recieved your funds sir.

I still will make a note that it's taking 3 weeks to receive payments from them though.

[BAMA_LJG3]

I registered when I found this thread and would just like to say "hey" to everyone here.

As of 9/2/08, I requested a withdrawal from my Horizon account via a check/Fed Ex and was told it would take 10 to 12 days to process. I will update here as the process plays out.

[bigboydan]

First off, Welcome to the SBR forum

Keep us posted on how your transaction goes sir.

[big joe 1212]

I will never again use Bet Horizon!

They tried to slow pay me when requesting my first withdrawal, after dropping 4k.

I had the last laugh though!

[BAMA_LJG3]

Just to update, I called in to get numbers on the South Carolina/Vandy ESPN Thursday night game and in doing so checked my account balance. My account had been properly adjusted for the amount of the requested withdrawal. When I asked the clerk if I could be provided a Fed Ex tracking number for the requested package she informed me that a tracking number wouldn't be available until 10 to 12 days after the withdrawal was requested/processed. She stated I could call back around 9/15 or 9/16 and they should be able to provide me with a tracking number at that time.

[bigboydan]

Sounds like a classic slow pay type response by them sir, however lets just hope it's a lazy clerk. Keeps us posted on your situation.

[big joe 1212]

10-12 days!!! What BS !!! What a joke this place has turned in to!!

What about the downgrade? They must be filling SBR's pockets pretty well !!!!!

[bigboydan]

10 to 12 days on average is acceptable IMO, although not prompt. But acceptable in this day and age of the industry. However, as a player I would be focusing on trying to find a book that offers a quality service with fast payouts like 5Dimes or BetJamaica for example.

[BAMA_LJG3]

Thanks for the info BBD. After this plays out, I may check out 5Dimes.

[BAMA_LJG3]

I called on 9/17 to get the tracking number for my requested package. I spoke with a clerk who stated that a tracking number wouldn’t be available until 9/18 and I should call back then. I waited until 9/19 and then called. The clerk I spoke with said that they had been problems on their end processing the check and suggested that the withdrawal be done via ** transfer. I agreed to that so she stated that she would have someone call me back with the name/number info. About an hour later I received the call with the info, went to the local ** place and collected my funds.

So in summary requested funds via check/Fed Ex on the 9/2/08 and received them via ** on the 9/19/08.

EDIT: 10/10 - On 10/6 requested another withdrawal via **. Clerk got the info where I wanted it sent and told me to call back in 24-48 hours to get the sender info. I called back on 10/9, got info and had my money about 30 mins later.