[jeffdane]

I signed up on Friday and Ive had the worst experience and its only been 3 days. The customer service is awful. The casino manager is awful. And my account rep Sal is awful. Every one of them said they were going to do something and they didnt. It may be small stuff to some but I believe customer service and your trust in a company is very important.

To start off, I had trouble depositing. I was told if I went and sent a ** I would get an extra $25 freeplay for my hassle. I did so. I took the 90% sportsbook freeplay bonus and the 60% casino bonus. I never got the $25 freeplay. I asked a couple different chat reps and my acct rep Sal repeatedly. They kept telling me it would be in within minutes. It has never arrived.

My casino balance messed up going from 190 to 30 because they screwed something up. In actuality I had a blalance of 297. The casino manager kept trying to tell me my balance was 191. He even sent me my play log. Even though the play log showed what I had won he still called me confused. Eventually he decided to "give me what i want", he still didnt believe me and told me he couldnt do this again if something happened. I have the play log, email, and will show anyone who wants to see. I was not confused and I dont appreciate being told so when they were wrong. After speaking to the casino manager he promised me a free entry to their blackjack tourney. i asked for this multiple time and still have not recieved it. THe tourney is over in 2 hrs and the manager is off until tomorrow. therefore i will not be receiving this as i was promised.

The bonuses are junk anyway, so if are enticed by 150 % like I was I would say stay away. You cant parlay or bet moneylines for the freeplay. The casino bonus u only get the difference between winnings and bonus. And if u dont watch ur balance it will move on you.

Bottom line is the customer service is terrible and the managers dont do what they say they will. Proceed at ur own risk.

[stevex]

Can't say I agree. Although I don't do casinos so that's a different ball game.

CS has always been on top of things and payouts are the best in the business.

[jeffdane]

if i ask for the same thing multiple times, to multiple agents, and i still dont have it, that is not "on top of things".

[dark star]

I thought you were posting with Betonline...a much better book?

[jeffdane]

i wish i would have. live and learn. as soon as my 15 day hold is up I will withdrawal

[mikeyg]

Ummmm Stevex.... I thought Ez was best in the business???

You really are just a Hooker, arnt u

Sucking a dyck just to get a free bet!!!!

Do you ever not promote a shop that has screwed somebody?

You must have one sore mouth

[djefferis]

ok book, sorry to read you havent enjoyed your experience.

casino is a sucker bet long term, any experienced winning player will tell you this

sports they are solid.

[beyond]

can't expect everything to be perfect

[secretstash]

i wouldnt worry too much about the blackjack tournament.. they do one every week and give away entries like nothing.. just call in and ask for dallas. tell him stash sent u and he will hook u up.. tell him sal been giving u trouble. I know dallas personally and he will make sure u are taken care of.

-stash

[Legions36]

Are u kidding me thats what u have to complain about they gave u 150% in bonuses and your complaing and yes u can use the freeplay for moneylines on hockey and baseball just not basketball and football. All that bonus and your worried about a stinking $25 freeplay the nerve of some people. And the funny thing is they are a good book that pays that have great bonuses all the time as well as reload bonuses, I honestly dont think anyone here that uses them can agree with u that they are shady. Also keep in mind good luck trying to unlock that casino bonus as its mainly a waist of time, i would work just on the sports bonus.

[michael777]

terrible book,low limits and scared to death to take a bet like a man

[BranchDavidian]

I guess that means men take bets differently than women?

[cc440unn]

thx to me...
one week ago. i was choosing between SIA and justbet. ...i took SIA....good decision

[boondoggle]

Are u kidding me thats what u have to complain about they gave u 150% in bonuses and your complaing and yes u can use the freeplay for moneylines on hockey and baseball just not basketball and football. All that bonus and your worried about a stinking $25 freeplay the nerve of some people. And the funny thing is they are a good book that pays that have great bonuses all the time as well as reload bonuses, I honestly dont think anyone here that uses them can agree with u that they are shady. Also keep in mind good luck trying to unlock that casino bonus as its mainly a waist of time, i would work just on the sports bonus.

Legion..let me preface this with do not take this the wrong way

OP signed up and was told multiple things that never materialized. Experienced bettors may not care about these "small" things but recreational players do.
I think sometimes experienced bettors forget that there are many people who just want to bet $20 on a game and hope to win.

I always steer recreational bettors to betjam as it is setup to facilitate the perceptions that they have.

[Shark79]

Hello Jeff,

You might remember me, I'm Nathan, the guy that straighten out your concern and got your payout approved. As I mentioned in previous emails your payout should be good to go by Tuesday.

I also understand that our bonuses are junk (according to your comment) never forget that your not demanded to take such, you can always deposit, play and cash out with no hassles. Recommendation for future deposits (with or without our book) always ask and see if you need to take a bonus, if they say no, then play your own money, win and feel free to cash out with no strings attached.

Have a great day.

Sharky (Nathan)

[jeffdane]

its not about the bonuses people. its not about $25. its not about a free entry to a blackjack tourney.

its about reliability and the incompetence of the company you are associating with. i did not start this thread to gain anything personally. i made this thread to warn and or inform future and current players of justbet.

if u say ur going to do something, especially to entice deposit, u need to follow through. if u tell me the bonus will be added to my account within 15 minutes then it needs to be. if my balance is wrong, you need to fix it and not tell me that I am confused.

And to top off the incompetence angle, this guy sharky, doesnt even know what hes talking about. I have no payout with this book. I just signed up and they told me I cant get a payout until 15 days are up. Never got an email from him either.

[dark star]

Sharky seems confused

[Shark79]

Jeff,

It looks like I am. Send me your info on PM and I will give you the details about whatever concern you have.

[jeffdane]

no thanks shark. i dont need anyone else calling me too. problem is solved. i take my money as after 15 days. it seems everyone is confused there. just placed a prop bet on the cubs game and it says they are playing the pirates so i had to cancel it.

[secretstash]

no thanks shark. i dont need anyone else calling me too. problem is solved. i take my money as after 15 days. it seems everyone is confused there. just placed a prop bet on the cubs game and it says they are playing the pirates so i had to cancel it.

jeff i dont think u quite understand how sharky has quite a bit of pull there.. send him ur info and i am sure he will help u out and correct any problems from the past. give this book a chance.. they are a nice up n comer. IMO

-stash

[thezbar]

I've had an account with a sister company of Justbet {guardian** for quite a few years. Overall its fine. When I've requested a payout it was received in a prompt manner. That's the most important factor of them all in my book. For a small recreational player its fine. Plus they have an option for 105 juice. As for the casino since they have changed the soft wear I've lost. I would suggest other shops if you play mostly in the on-line casino. Plus I can relate to the confusion in the bonus arena. I've learned to keep it simple as their into structure for handling them as gotten bogged down between departments for me in the past. For JefffDane this book has not meet his needs and he should just move on. But I've posted to counter his warning about this company. They not the best by any means but there are some good things offered that could be a match for other players.

[Legions36]

Legion..let me preface this with do not take this the wrong way

OP signed up and was told multiple things that never materialized. Experienced bettors may not care about these "small" things but recreational players do.
I think sometimes experienced bettors forget that there are many people who just want to bet $20 on a game and hope to win.

I always steer recreational bettors to betjam as it is setup to facilitate the perceptions that they have.

Yeah but he wants the good bonus. That why i laugh cause they gave him 90% freeplay and 60%casino(which is to hard to unlock) and complained about $25.

[jeffdane]

Legions,
if you know how to read, you will see that I stated this is not about $25. I am complaining because they didnt do what they said they would do. This is simply a REVIEW, of justbet, from a new member.

And, according to you Legions, what would be the appropriate amount of money to be cheated out of in order to be able to COMPLAIN?

And I was told the freeplay, could NOT be used on MLB Moneyline's.

[antan80]

I also had a problem with this bookie, but now everything is ok.