[JBT]

I would like to know how is BetJamaica recommended so highly by SBR? I joined them on SBR recommendation, but I have to say that I was expecting more, much more.

Their support is a joke. Seems like they don't even understand half of the questions or chose not to answer them intentionally, often changing topics or replying as if I asked them something else... It's also extremely slow, I would hardly call it a conversation as answers are few and far between, with no definite answers.

I asked them the other day about Miami ATP and why are there no odds offered on it. Never received a reply to the actual question, they just kept saying in a broken English that there is some upcoming tournament that they will be offering in the future. Hey, I asked about this one and why are there no odds, I have my money with you so I expect an answer, right? Trust me, you don't even wanna see that transcript, it's total bullshit and in the end they just logged off without answering my last question or saying anything... Mind me, I was polite the whole time.

Same thing happened today, I asked about their soccer odds and why are there NO SOCCER games offered. Apart from the EURO 2012 qualifications, there were no soccer plays offered since I registered a bit over a week ago I believe... HUH??

Here's the transcript from today's chat (names omitted for privacy):

You're now talking to G**** from 'Customer Support' The topic is : Soccer?

Support> Hi, how may I assist you?
Me> Hello
Me> How come you are not offering any odds on soccer?
Me> You have "Americas" listed, but there are no plays for instance
Support> it iis just what we have'
Me> But you don't have anything...
Support> once we get lines we do carry soccer
Me> And haven't had for days now
Me> do you only rarely offer soccer?
Me> because all the other books I used to play at and some I still use have lots of soccer games...
Me> not BetJamaica though
Me> I was surprised
Me> Should I find another sportsbook to bet on soccer?
Support> once we offering soccer the lines normally posted
Me> "once"
Me> but you haven't for at least a week
Me> only Euro 2012 qualifications
Me> Please answer my question... should I not count on BetJamaica to offer soccer plays regularly?
Me> Hello?

The Representative has left the session

Huh? And it's not just this little chat, the other one I had a few days ago about tennis wasn't any better

There's a Djokovic match in a few hours and I can't even place a bet on it? Are you kidding me? It's ATP 1000 (Miami) after all, so it's not like it's some no-name BS tournament held at ones backyard...

Also missed the COPA LIBERTADORES: Dep Tolina vs Estudiantes game tonight, and many other games since registering with them.

As if that's not bad enough, they're also among the last books to post the lines and by the time they do so, they've usually already considerably moved... I have yet to see an overnight line (other than some NCAA tournament lines and Dallas vs Lakers tomorrow). Even square books like Expekt.com (B-) are offering overnight lines, often even a few days ahead of time and they sure do offer many, many more sports/games...

If this is what an A+ book looks like, I'm afraid to ask what those rated C or worse are like
(speaking of support and sports offered)

ETA: Apparently (according to fellow members) they're focused mostly on serving an average American player so sports like Tennis and Soccer aren't their priority and are offered few and far between. Wish they had just told me that instead of tiptoeing around it - no need for all the smoke and mirrors, I can respect honesty and straight facts, even if I don't necessarily have to like them (and I don't).

On the good note, members have confirmed their good payout ethics and I have personally received a nice bonus upon registration, so thumbs up for that.

[sideloaded]

tl;dr

[JBT]

Please keep in mind that something like 10 minutes passed between each of these lines:

Me> only Euro 2012 qualifications
Me> Please answer my question... should I not count on BetJamaica to offer soccer plays regularly?
Me> Hello?

And same with others above it, like this one:

Me> I was surprised
Me> Should I find another sportsbook to bet on soccer?

So no, I wasn't steamrolling/shooting questions, just wanted a factual answer with no BS and felt like I wasn't getting one... I hardly even got a response as you can see.

[AribaAriba]

Bottom line is this book pays and they;re not in to get bankcrupt by sharp players. But,hey theyre much better to have live chat available rather than pinny where u gotta wait for email reply to solve such matter

[BET THE HOOK]

Call Scotty Johnson. He is the classiest manager in the business. Or you could call Tony at 5Dimes and get your add chewed out for asking anything at all.

[SBR Lou]

JBT,

Sorry that you had bad experiences using BetJamaica live chat. As with all live chat services, you're at the mercy of the clerk who fields the inquiry. Most are good, some are average, and some randomly disconnect instead of ask the guy at the cubicle across to help with something he doesn't know. =)

We've written BetJamaica management to inform them of this sour experience, and to attempt to receive clarification on the question you asked which was never answered. We're sure they will follow-up on this with the clerk and hopefully reach out to you as well.

[FreeFall]

if there isn't a line then there isn't a line to bet. Your whining right now.

What do you expect them to say? O right away sir I'll call the heads linemen and have him crunch out all the games you want on the board and get that for you?

Sounds like you picked the wrong book for the sport you want to bet.

[JBT]

Bottom line is this book pays and they;re not in to get bankcrupt by sharp players. But,hey theyre much better to have live chat available rather than pinny where u gotta wait for email reply to solve such matter

I'm not questioning their ability to pay up, haven't gotten that far yet anyway. I'll have to trust SBR and other members on that. But their live chat doesn't solve sh#t, so how is it better than Pinnys mail support? Seriously, I have yet to receive one on-topic reply from them during our live chat sessions... And if they're not offering half the games I'm interested in (soccer, tennis), then of what use are they to me?

[Hareeba!]

I'm not questioning their ability to pay up, haven't gotten that far yet anyway. I'll have to trust SBR and other members on that. But their live chat doesn't solve sh#t, so how is it better than Pinnys mail support? Seriously, I have yet to receive one on-topic reply from them during our live chat sessions... And if they're not offering half the games I'm interested in (soccer, tennis), then of what use are they to me?

you're right JBT
they are quite good at what they do do but that is predominantly serving the US recreational market and sports outside of NFL, MLB, NBA and NHL etc don't get much coverage at all
clearly you need a book with more comprehensive coverage

[JBT]

JBT,

Sorry that you had bad experiences using BetJamaica live chat. As with all live chat services, you're at the mercy of the clerk who fields the inquiry. Most are good, some are average, and some randomly disconnect instead of ask the guy at the cubicle across to help with something he doesn't know. =)

We've written BetJamaica management to inform them of this sour experience, and to attempt to receive clarification on the question you asked which was never answered. We're sure they will follow-up on this with the clerk and hopefully reach out to you as well.

Thank you for replying Lou! Just so it's clear, my grief is not with SBR (even though I did kind of call you out) and I am still willing to give BetJam a chance, I just find these things concerning and thought I should point it out.

You are quite correct, this is not the first sour "Live Chat" experience I've encountered during the years of my web experience (with companies in other industries as well), I just expected more from a company in the business in question.

Thank you again for stepping in and I apologize if my tone was a bit harsh, I just got heated up by the second such experience in a row and the fact that they don't seem to be offering odds on two of the more popular sports in the industry (not on regular basis anyway).

[RickySteve]

Your complaints reek of naivety, or are just plain disingenuous.

[Chopsticks]

Their live chat is known for being very poor. A lot of the time it takes like 15 minutes to finally get someone on there, and when you do get someone they are sooo slooow..

Believe it or not, but e-mail is actually faster. Phone probably good too! I have not used it a lot but more than a few times I have e-mailed to do a book2book or asking for a bonus or whatever and they process/credit it in like 15 minutes + send the e-mail back to me. They are well worth having. Take a look at the nickel juice fridays and also the paradise loyalty club.

[JoeVig]

Two words, "they pay". Everything else is meaningless if they don't. Times keep getting tougher to move money (at least to US clients).

[JBT]

you're right JBT
they are quite good at what they do do but that is predominantly serving the US recreational market and sports outside of NFL, MLB, NBA and NHL etc don't get much coverage at all
clearly you need a book with more comprehensive coverage

Thank you Hareeba, I was not aware of that... I understand some books are more inclined or have better odds on typical "American sports", but I'd never expect a book to just "boycott" an otherwise very popular sport... I haven't encountered it at online books before, though admittedly, my experience is limited.

[JBT]

Your complaints reek of naivety, or are just plain disingenuous.

How so? And what is disingenuous about my post? I'm all ears.

Is it naive to expect a sportsbook to offer odds on two of the most popular sports? Is it naive to expect support not to be wasting my time?

[odysseus]

Believe it or not, but e-mail is actually faster.

Yeah same with Thegreek with which they are associated but they do not have live chat at all!

[JBT]

Their live chat is known for being very poor. A lot of the time it takes like 15 minutes to finally get someone on there, and when you do get someone they are sooo slooow..

Believe it or not, but e-mail is actually faster. Phone probably good too! I have not used it a lot but more than a few times I have e-mailed to do a book2book or asking for a bonus or whatever and they process/credit it in like 15 minutes + send the e-mail back to me. They are well worth having. Take a look at the nickel juice fridays and also the paradise loyalty club.

Good to know, I only used live support cos I thought it would be easier/faster to get the answers, but perhaps sending them an email next time would be a better choice.

[BrianLaverty]

It amazes me that people can't just pick up the phone and ask..instead of using live chat, where 4 or 5 people are talking to about 30-40.

[wtt0315]

they only offer tennis lines on the slams. their soccer lines are far and few between. They are primarly good for the big 3 sports here, not a lot of props. they pay quickly. their cs is bad through live chat and good on the phone.

[beyond]

I just made a deposit there, they told me it takes up to 24 hours for them to credit me the bonus

[michael777]

It amazes me that people can't just pick up the phone and ask..instead of using live chat, where 4 or 5 people are talking to about 30-40.

i have never understood even 1 word of what any of them are saying,not 1 word

[Foosball Champ]

i have had similar experience with Bet Jamaica. I guess the bottom line is that the grades are given for the odds of getting paid. Not on customer service. They seem to have the customer service agents year in and year out, you would think that they would improve. but i guess not.

[JBT]

I just made a deposit there, they told me it takes up to 24 hours for them to credit me the bonus

While this might amaze you, you have to realize that not everyone on this forum is located in the USA, and not everybody's first language is English either for that matter. While I'm quite comfortable writing in English, speaking it not so much, which is why I prefer to resort to emails and other means of written correspondence. The fact that their support is apparently Jamaican would only make things harder for me over the phone (accent).

I just made a deposit there, they told me it takes up to 24 hours for them to credit me the bonus

They're good for it, as long as you "check out", and that I can commend them on personally (received a $100/$100 freeplay on my initial deposit).

[Counterfeit Cash]

Two words, "they pay". Everything else is meaningless if they don't. Times keep getting tougher to move money (at least to US clients).

The guy can't get paid if he can't bet the damn lines , now can he????

[CollegePro]

betjamaica and thgreek is run by same company... you want to bet on tennis and soccer, you go play @ thegreek... that's the answer i once got long time ago.... betjamaica offer something that thegreek doens't offer and vice versa....

[durito]

There were hardly any soccer games (in bigger leagues) in the last week.

[scarface]

paid advertising...thats why

[THEGREAT30]

I talk to BetJam about once a week on the phone and often over live chat been with them for over 5 years, great book, I wish they had soccer totals, but they don't. I trust them and I think the overwhelming majority of SBR and the internet gambling world for that matter does, that's why SBR speaks highly of them, they are trusted.

[redrum]

i love betjam and diamond sportsbook they pay

[blanda]

No baseball team totals. but I like the site.

[Mammon]

You are going to have limited lines there but they are great for Baseball and the major sports. As long as you know that going in, you will enjoy your experience there. Also you never have to worry about getting paid.

[apalm8]

That does seem to be pretty pathetic for an A+ book.

[AribaAriba]

That does seem to be pretty pathetic for an A+ book.

move to SHITTY STREET

[Art Vandeleigh]

When I think of Jamaica, images of sandy beaches and rum come to mind, not top notch customer service at online sportsbooks. This thread hasn't changed things.

[Richkas]

soccer and tennis