[thechaoz]

Ruh Roh. Got out of wagerchief after football to move to better books/lines for bases. Looks like I got out just in time.

[bigugly]

Or they might finally be making some good decisions and sealing up some holes in their business model. I'm not counting them out yet.

[TheBeautifulGame]

Wow, it wasn't that long ago, everyone loved this book. Now look!

Hope everyone gets paid and runs.

[dikefale]

Wow,they should be downgraded even more...

[mr.inpak]

my question how long does a ** or ********* payout take I no I will pay enormous fees have nba regular season wins witch will be credited thursday will have $2000 in there looking to get out

[thagame24]

jesus some people are relentless with the bashing of this place. are the processing delays annoying? yes they are. but they are still paying same day via person to person, and no one has ever been stiffed by this book. Do they need to fix the check and wallet payout issues? absolutely....but the whole "sky is falling" vibe of this thread is uncalled for in my opinion. I will continue to play with them

[Frogger]

thegame24.... you are stupid if you play with them. They are a -105 book, that their rating is slowly being declined on SBR.

One thing you can be pretty sure of, is when a book goes down in rating on SBR, is that they are having issues and probably things going on only they know. Get your money out and fast if you have any concern and wait at least a year to see what happens.

On top of all that, it is not exactly the best time to be with any book that is not "A" or better. This time of year books hurt bad for money.

[Thremp]

My big issue isn't that they're slowpaying. They're refusing to even e-mail me a response from a manager. By "refusing" I mean have ignored repeated requests.

ETA: "Big" is the wrong word. Unexpected and increasingly annoyed would be what I meant to say.

[John Dough]

My big issue isn't that they're slowpaying. They're refusing to even e-mail me a response from a manager. By "refusing" I mean have ignored repeated requests.

ETA: "Big" is the wrong word. Unexpected and increasingly annoyed would be what I meant to say.

Something's wrong here b/c I have repeatedly had Richard as well as a customer service clerk e-mail back and forth with me with regard to recent payouts that took longer than usual... and everything has been taken care. My most recent payout was debited from my account on 4/1 and arrived on 4/9.

I believe what you're saying, just letting you know that some of us have actually received acceptable help with their recent payout issues and had said issues rectified to our satisfaction.

NOTE: Again, I'm not here to encourage or discourage anyone to play there, just sharing my personal experience.

[katstale]

I am expecting a payout this week. Even tho I really can't justify playing there, I hope to see Richard at the Bash and get a tour of their facilities. I owe him a beer at least.

[SBR Lou]

My big issue isn't that they're slowpaying. They're refusing to even e-mail me a response from a manager. By "refusing" I mean have ignored repeated requests. ETA: "Big" is the wrong word. Unexpected and increasingly annoyed would be what I meant to say.

Hi Thremp,

Can you submit a sportsbook complaint form so that SBR can followup for you?

[Thremp]

Something's wrong here b/c I have repeatedly had Richard as well as a customer service clerk e-mail back and forth with me with regard to recent payouts that took longer than usual... and everything has been taken care. My most recent payout was debited from my account on 4/1 and arrived on 4/9. I believe what you're saying, just letting you know that some of us have actually received acceptable help with their recent payout issues and had said issues rectified to our satisfaction. NOTE: Again, I'm not here to encourage or discourage anyone to play there, just sharing my personal experience.

Perhaps you can tell them "Pls e-mail that guy inquiring about a wire back saying that you can't send one."

But yeah. Sucks. :/

[SBR Lou]

The updated slow-pay amount is $14,990. The longest outstanding withdrawal on file is from March 8th. An SBR update was published this evening.

[big joe 1212]

[SBR Lou]

The updated slow-pay amount is $14,990. The longest outstanding withdrawal on file is from March 8th. An SBR update was published this evening.

Two of the players received payment today.

[Mikelfc86]

Received £1000 from 8th March via MB

[yisman]

Phoenix may make it to this football season with a "C" rating, but by Football 2012 at the latest, they will be at "D" or lower on SBR. This will all probably happen much sooner, and I think SBR is giving Phoenix the benefit of the doubt in many cases, and hopefully overtime the benefit will erode. This book was trash the minute they allowed BetSportsWeb in their office. A reputable book would never allow that.

I think you misunderstood.

From this thread, it seems BSW did not move into BP's offices.

[yisman]

Basically if you've got money in BP you're an idiot, theres approx 5 million threads on here about BP slowpays, I mean seriously if you see 10 signs that say bridge washed out and you keep your foot on the gas anyway who do you have to blame when you hit water?

That's very unfair. Perhaps you mean if you deposit there you're an idiot. Having money there could mean you've been trying to withdraw but you've been getting the standard Phoenix runaround.

Anyway, it's good to see that people are finally coming around. I've been trying to tell people since October that Bet Phoenix is not reliable or trustworthy.

[SBR Lou]

My big issue isn't that they're slowpaying. They're refusing to even e-mail me a response from a manager. By "refusing" I mean have ignored repeated requests. ETA: "Big" is the wrong word. Unexpected and increasingly annoyed would be what I meant to say.

Hi Thremp,

Though your request was for less, BetPhoenix management has confirmed you are being paid your balance today. Your pending bets will settle as normal, at which point you can request to be paid that amount.

[robertg]

this eerily like WSEX's downfall started a couple of years ago.

[big joe 1212]

hopefully they will rebound.

[Thremp]

Lou,

Did they report suspending my wagering (what I assume means effectively closing my account)? I think that is a pertinent piece of information for anyone who writes SBR about a slowpay.

What a bunch of rooster gobblers. Slow pay me, then close my account for telling the truth.

[Mr_Saratoga]

This appears to have processor issues written all over it. Would be nice to see Richard around again adding comfort to the situation. And yes the customer service is a crap shoot but still a good book to me.

[betphoenix]

Thremp,

Your account was not ordered closed. I understand your posts are 99% negative, but you have done well, and have been paid out at this point. Good luck on your pending play tonight. If you need any further assistance, feel free to contact me directly. I have received mail from you in the past, so I am assuming you have it on file.

[Hareeba!]

Thremp,

Your account was not ordered closed. I understand your posts are 99% negative, but you have done well, and have been paid out at this point. Good luck on your pending play tonight. If you need any further assistance, feel free to contact me directly. I have received mail from you in the past, so I am assuming you have it on file.

so it seems Thremp has lied ?

[BranchDavidian]

I received some good news from BetPhoenix today. After making a deposit a couple of months ago, and starting to worry about the safety of my funds after following this thread, I finished my roll-over and requested a payout by check for $500. A couple hours later, I get a call from BetPhoenix informing me that since their processing time is going to take longer than expected, and since the amount was so small, they would be willing to send me the money via person2person for free instead. Of course, I have not received the money yet, but I can see no reason for BetPhoenix to offer me the money even sooner than I was expecting it and then not follow thru since I would have happily kept quiet for another month if they had not contacted me. So, it looks like these delays are caused by processor issues. The book is perfectly willing to spend a little extra to get my money to me in a timely fashion. I think BetPhoenix customers are going to be just fine.

[JohnnyC]

Thremp,

Your account was not ordered closed. I understand your posts are 99% negative, but you have done well, and have been paid out at this point. Good luck on your pending play tonight. If you need any further assistance, feel free to contact me directly. I have received mail from you in the past, so I am assuming you have it on file.

lololol BP's first post in 4 months is to tell thremp to stfu

[SBR_John]

I received some good news from BetPhoenix today. After making a deposit a couple of months ago, and starting to worry about the safety of my funds after following this thread, I finished my roll-over and requested a payout by check for $500. A couple hours later, I get a call from BetPhoenix informing me that since their processing time is going to take longer than expected, and since the amount was so small, they would be willing to send me the money via person2person for free instead. Of course, I have not received the money yet, but I can see no reason for BetPhoenix to offer me the money even sooner than I was expecting it and then not follow thru since I would have happily kept quiet for another month if they had not contacted me. So, it looks like these delays are caused by processor issues. The book is perfectly willing to spend a little extra to get my money to me in a timely fashion. I think BetPhoenix customers are going to be just fine.

Would love to read more BP posts like this one.

[magynuck]

after 6 weeks a net wallet withdraw was finally received

[Thremp]

Lets review what I exactly said:


"Did they report suspending my wagering (what I assume means effectively closing my account)?"

http://img64.imageshack.us/img64/5734/52785057.png

What does this mean?

[cloudagh]

Or they might finally be making some good decisions and sealing up some holes in their business model. I'm not counting them out yet.

I am also glad to see them clearing up these slow pays. They treated me well, even with the slow pay.

[Thremp]

Update: Apparently I need to speak to a "Fred" as to why my account was suspended.

Yo Richard, maybe you can find out why my wagering has been suspended? Are you trying to quibble on semantics? I get to login, but can only see the "Wagering is suspended screen"? Is that not technically closed?

What you mean?

[stevex]

Hoping the rest of you guys get paid soon, hate to hear these stories because BP seems like a good book to be at.

[Thremp]

YO DICKHEAD,

Why did I just get told this over live chat: "We are currently revising all accounts as policy dictates we will no longer take accounts from certain blacklisted countries."

wtf does that mean? Why won't you e-mail me back?

You spineless lying ****.

[tommygun]

this is the beginning of the end for betphoenix i think