[the_situation]

Just received this email today...I've been using them for awhile now with no problems, and they sent me this just as I received a payout from a book...literally minutes after. I have no problem with this, and I sent them the doc's yesterday..but I'm just wondering if this is standard procedure......for those of you that use Moneybookers, have they asked you for this before? The reason this is annoying is because my funds are currently frozen until they fully verify it...

Thanks guys

Dear _________,

We thank you for choosing Moneybookers as your online payment processor.

Please read this email carefully as it contains instructions on how to become a fully verified customer.

Your account with Moneybookers has been temporarily restricted until we have confirmed your identity and personal details.
Moneybookers, as an FSA (Financial Services Authority of the United Kingdom) regulated non-banking financial institution, is obligated to collect personally identifiable information. Any information you provide us with will only be disclosed in accordance with the Data Protection Act of 1998. Moneybookers protects your account information from unauthorised access, use or disclosure. We will only use your personal information to service your account and to improve our services to you.
In order to become a fully verified customer and have your Moneybookers account unrestricted, we hereby kindly ask you to send us a copy of the following documentation and information:

1) A full colour copy of a valid, official identification document; such as your international passport (double page), national identity card or drivers licence (front and back), a copy is required to verify your identity.
2) A copy of a paper utility bill (Gas Bill/Electricity Bill) or bank statement issued in the last three months clearly displaying your name and address that has been received at the registered postal address detailed on your Moneybookers account, this is required to verify your address.

Please make sure all four corners of the above requested documents are clearly visible and that the documents have not been altered in any form or way. Electronically issued documents and Mobile phone bills will not be accepted.

In order to submit the above requested documents, please login to your Moneybookers account and follow the below steps:

Contact > Support Centre > Account/Security > ‘You have requested information and/or documents from me’

Please remember to provide the "Ticket ID" stated in the subject of this email, in your response.

Alternatively, you can send the requested documents and explanation via scanned e-mail to verification@moneybookers.com or via postal mail to:

Moneybookers Ltd.
Welken House
10-11 Charterhouse Square
London
EC1M 6EH
United Kingdom

Please accept our apologies for any inconvenience. Once the documents mentioned above have been received, the verification of your account may take up to two business days, you will receive confirmation that your account is fully verified. Please be advised that we are legally obliged to freeze your account if it is left unverified.

We thank you for your cooperation in this matter.

Kind regards,

Moneybookers Security

[Chopsticks]

It is normal.

[the_situation]

It is normal.

thought so...thanks man

[kostasgr]

It s normal,friend.You just have to send what they ask you to verify your account.

[begalvis]

As said before, its very normal to be asked ID and utility bill

[igor 11]

Standard procedure

[Ruifgalmeida]

sometimes it can be a bit of annoying, but after that verification they will never ask for no more documents

[badivona]

they ask me 3x in 3 years

[Stumpage]

Yup, it's all part of the SOP. Situation, seeing as you've sent the documents, I imagine your account will be unlocked very soon (If not already).....

[the_situation]

Just got verified today

Thanks for replies guys...made me feel comfortable knowing its a standard procedure.

[Hareeba!]

they ask me 3x in 3 years

once in 8 years for me
your activity must be attracting attention ... what are you up to?, where are you from?

[althelegend]

Moneybookers are regulated by the Fsa - yet if your account gets hacked and money is stolen they hold you responsible and will not recompense your loss, even though this is provided for in the fsa code of practice regulations.

[badivona]

once in 8 years for me
your activity must be attracting attention ... what are you up to?, where are you from?

croatia

[MadTiger]

Keep scans of your info on your computer.

[citlec]

Yes its annoying but im glad they do it. SBOBet ask for ID every 6 months again its annoying but worth it.

[nenad]

depends of what u do

[badivona]

depends of what u do

now nothing i keep it lock.open neteller and no problems for now

i have use it for 80% sportsbook 20% sending and reciving money

[Hareeba!]

Yes its annoying but im glad they do it. SBOBet ask for ID every 6 months again its annoying but worth it.

Never been asked again after my initial ID verification at SBO

[Hareeba!]

now nothing i keep it lock.open neteller and no problems for now

i have use it for 80% sportsbook 20% sending and reciving money

perhaps some of those non-sportbook transactions are with people who have come under notice ?

I suspect that many eastern European customers are under more scrutiny than average due to higher levels of irregular / illegal transaction history from those countries.

[lukahh]

im surprised RE these checks. i have never been asked for more than initial check.