1. #1
    jedihyoju
    jedihyoju's Avatar Become A Pro!
    Join Date: 04-24-20
    Posts: 473
    Betpoints: 3501

    Justbet asking me to take selfie holding my ID

    I didn't request payout since I have a rollover to meet.
    However I have only 300 to go out of 20000 rollover so almost done
    This morning I was trying to place a bet and when I place submit button to place the bet it
    told me to call customer service.
    After talking to the customer service agent he told me to send a selfie me holding my Drivers license.
    I already sent my Drivers license before and was verified so I sent the selfie as well.
    About 30 minutes later it showed verified and I was able to place the bet again.

    Is this common thing?
    I mean I didn't request the payout yet but I was in a good roll and few rollover left.

    Just curious and please let me know if you had same experience in Justbet
    thanks

  2. #2
    TheMoneyShot
    TheMoneyShot's Avatar Become A Pro!
    Join Date: 02-14-07
    Posts: 28,681
    Betpoints: 23701

    Some books are requiring you to take a selfie of you holding your ID on a PO.

    Never heard of that while wagering.

  3. #3
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,105
    Betpoints: 16709

    I also play at Justbet. I haven't been asked for a selfie yet, but they have requested my driver's license twice in the past 3 years. Not sure why since I've been with them for 20 years and live at the same address. Hope this helps.

  4. #4
    jedihyoju
    jedihyoju's Avatar Become A Pro!
    Join Date: 04-24-20
    Posts: 473
    Betpoints: 3501

    I contacted them again and they refused to tell me at first.

    After serveral times asking they told me the main reason is because I am out of country right now.

    I did notify them that I will be out of country for few months due to my business.

    They told me it is to protect my account.

    Didn't know Sportsbooks care so much about customer's account safety?

    If it is true , I give them A+

  5. #5
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,105
    Betpoints: 16709

    Quote Originally Posted by jedihyoju View Post
    I contacted them again and they refused to tell me at first.

    After serveral times asking they told me the main reason is because I am out of country right now.

    I did notify them that I will be out of country for few months due to my business.

    They told me it is to protect my account.

    Didn't know Sportsbooks care so much about customer's account safety?

    If it is true , I give them A+
    Yeah, but in my case it was always when I tried to withdraw that ID was required. Seems that safety was not their concern when I was depositing. That said, JB is a solid Book, no worries.

  6. #6
    ace7550
    ace7550's Avatar Become A Pro!
    Join Date: 05-08-15
    Posts: 3,729
    Betpoints: 7766

    I've only had them ask for an ID. I can see why they'd want some extra security if you are logging in from a foreign country.
    Points Awarded:

    Optional gave ace7550 2 Betpoint(s) for this post.


  7. #7
    jjgold
    jjgold's Avatar Become A Pro!
    Join Date: 07-20-05
    Posts: 388,190
    Betpoints: 10

    USA books none of that BS

    SS# thats all as long as the database matches your address you sign up with

  8. #8
    ouzoun
    ouzoun's Avatar Become A Pro!
    Join Date: 10-21-12
    Posts: 319
    Betpoints: 9188

    Typical behaviour for all Euro books now coming to Americas.

  9. #9
    Shifty
    Shifty's Avatar Become A Pro!
    Join Date: 08-10-08
    Posts: 547
    Betpoints: 7997

    Quote Originally Posted by jjgold View Post
    USA books none of that BS

    SS# thats all as long as the database matches your address you sign up with
    Calling bullsht JJ. Barstool & BetMGM have requested a selfie holding ID when trying to get paid. Barstool actually had the audacity to ask again for a later payout. Ballys online casino required it just to open an account.

  10. #10
    DontTailMe
    DontTailMe's Avatar Become A Pro!
    Join Date: 03-24-19
    Posts: 2,897
    Betpoints: 6810

    Quote Originally Posted by Shifty View Post
    Calling bullsht JJ. Barstool & BetMGM have requested a selfie holding ID when trying to get paid. Barstool actually had the audacity to ask again for a later payout. Ballys online casino required it just to open an account.
    Yes, and I had to send a selfie to BetRivers as well. Even U.S. banks are now starting to ask for selfies to help confirm identity. It's hardly a strange request these days. It's a smart move, security wise, and it takes a minute to comply with.

  11. #11
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,600
    Betpoints: 9208

    Quote Originally Posted by DontTailMe View Post

    Yes, and I had to send a selfie to BetRivers as well. Even U.S. banks are now starting to ask for selfies to help confirm identity. It's hardly a strange request these days. It's a smart move, security wise, and it takes a minute to comply with.
    Almost everyone hates it the first time they are asked.

    It feels out of line.


    I don't have a full solution in mind but having every bookmaker people use collect lots of personal info on top of basic ID is not the way to go imho.

    A single non-industry body should handle ID/KYC etc and all hard data should be instantly destroyed once processed.
    Nomination(s):
    This post was nominated 1 time . To view the nominated thread please click here. People who nominated: turk0011

  12. #12
    DontTailMe
    DontTailMe's Avatar Become A Pro!
    Join Date: 03-24-19
    Posts: 2,897
    Betpoints: 6810

    Quote Originally Posted by Optional View Post
    Almost everyone hates it the first time they are asked.

    It feels out of line.


    I don't have a full solution in mind but having every bookmaker people use collect lots of personal info on top of basic ID is not the way to go imho.

    A single non-industry body should handle ID/KYC etc and all hard data should be instantly destroyed once processed.
    I'd be cool with that. That's not happening anytime soon though.

Top