1. #1
    mpaschal34
    Go Navy.....Beat Army!!!
    mpaschal34's Avatar SBR PRO
    Join Date: 02-04-13
    Posts: 12,049
    Betpoints: 5588

    Anyone else losing the points the rolled over in the poker client.

    Two days in a row I complete a rollover and the points don’t go into my SBR account.

    When I go back to poker, they are gone.

    Missing 511 points.
    Points Awarded:

    USCPHILLYGUY gave mpaschal34 500 Betpoint(s) for this post.


  2. #2
    Auto Donk
    Diggity man the fort, I'm outta here!
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    Join Date: 09-03-13
    Posts: 43,564
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    is the shit fixed yet?

    i've got 6000 roll to do, and don't want to waste time if the tables are stealing chips (not in the usual way, but crashing)

  3. #3
    franklee168
    franklee168's Avatar SBR PRO
    Join Date: 03-06-11
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    Quote Originally Posted by mpaschal34 View Post
    Two days in a row I complete a rollover and the points don’t go into my SBR account.

    When I go back to poker, they are gone.

    Missing 511 points.
    Paging Genie!

  4. #4
    thechaoz
    2019 SBRs Toughest Poster
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    Join Date: 10-23-09
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    Isn't the 7:00 p.m. supposed to start at 7:00 p.m.? I've only played a couple of these tournaments this month, been very sick and busy but yeah I don't know what's going on

  5. #5
    SBR Genie
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    Join Date: 11-20-14
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    Betpoints: 11946

    Quote Originally Posted by mpaschal34 View Post
    Two days in a row I complete a rollover and the points don’t go into my SBR account.

    When I go back to poker, they are gone.

    Missing 511 points.
    Hi mpaschal34,

    I replied to your PM. Thank you.

  6. #6
    SBR Genie
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    Join Date: 11-20-14
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    Quote Originally Posted by thechaoz View Post
    Isn't the 7:00 p.m. supposed to start at 7:00 p.m.? I've only played a couple of these tournaments this month, been very sick and busy but yeah I don't know what's going on
    Hi Chaoz,

    We are still checking the1 hour time late in our poker server after the daylight saving time happened. Unfortunately it's not an easy fix.

  7. #7
    cincinnatikid513
    contra spem spero
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    Join Date: 11-23-17
    Posts: 45,358
    Betpoints: 93

    pokerpointsgate

  8. #8
    mpaschal34
    Go Navy.....Beat Army!!!
    mpaschal34's Avatar SBR PRO
    Join Date: 02-04-13
    Posts: 12,049
    Betpoints: 5588

    Thanks for the quick response Genie.

    You are the best!

  9. #9
    funnyb25
    Go Get Laid Man!
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    Join Date: 07-09-09
    Posts: 39,621
    Betpoints: 25256

    Is this fixed?

  10. #10
    SBR Genie
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    Join Date: 11-20-14
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    Betpoints: 11946

    The issue on betpoints transaction page is still not fix, Funnyb, and looks like the poker points are also affected where points went missing after you finished the rollover. But yes, our team is still checking on this and hope we get a permanent fixed soon.

  11. #11
    SBR Genie
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    Join Date: 11-20-14
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    Betpoints: 11946

    We change the time on our server guys. Please let me know if games starts on the correct ET times schedules.

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