1. #36

  2. #37
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,760
    Betpoints: 9137

    Quote Originally Posted by jazzmonkey View Post
    Had this, assume triggered by net positive deposits.
    Quote Originally Posted by jazzmonkey View Post
    Thanks for posting.

    That Sumsub company can be a bit of a b***h to get through verification once they flag you.

    If you have ever reversed a card payment they get people too. Surprised we have not heard about more people being booted from Pinny since taking them on.

  3. #38
    floki
    floki's Avatar Become A Pro!
    Join Date: 02-07-19
    Posts: 1,139
    Betpoints: 315

    matchbook emailed me last February about documents, source of income, wanted documents for all my deposits, even small deposits, gave me 7-10 days, some of my deposits were over 15 yrs ago, I had no documents.

    I just withdrew my balance, all of it, then bought bitcoins after it crashed, will sell them in 2025, a yr after the 4th halving.

  4. #39
    Limited
    Limited's Avatar Become A Pro!
    Join Date: 09-18-15
    Posts: 303
    Betpoints: 4567

    This source of income is ridiculous request. 10y ago my uncle gave me some cash, I was studding, my grandmother gave me some money also, deposited that, starting in betting industry I was scalping bonuses back then, doing some good profits, became pro.... the rest are winnings. So what kind of source of income can I give them. Sometimes the rulers really have no clue. And when you place 100k bets with hundreds if not thousands of deposits/payouts. How will you provide evidence for 10y back. Totally stupid.

  5. #40
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,760
    Betpoints: 9137

    Quote Originally Posted by Limited View Post
    This source of income is ridiculous request. 10y ago my uncle gave me some cash, I was studding, my grandmother gave me some money also, deposited that, starting in betting industry I was scalping bonuses back then, doing some good profits, became pro.... the rest are winnings. So what kind of source of income can I give them. Sometimes the rulers really have no clue. And when you place 100k bets with hundreds if not thousands of deposits/payouts. How will you provide evidence for 10y back. Totally stupid.
    They might ask you to get statements from other books to prove anything you say.

    If I was in your position I would have a plan to deal with it. If you are betting more than a regular income earner can support it gets more likely every year that you will be asked.

    At the very least I'd make sure you keep accurate records of all betting so you have something concrete to give a solicitor if ever needed.

    And if it is by any company using Sumsub (or similar services), you could find it affects a bunch of books.

  6. #41
    Limited
    Limited's Avatar Become A Pro!
    Join Date: 09-18-15
    Posts: 303
    Betpoints: 4567

    I have my records, but The Greek has thousands of bets, probably around 50 payouts and little less deposits. And there are other bookies that aren't around any more or not available any more due to later geo-restrictions.

    Still terrible or impossible to find all these data if you are being asked today. My records probably can't serve as a proof.

  7. #42
    jazzmonkey
    jazzmonkey's Avatar Become A Pro!
    Join Date: 06-27-08
    Posts: 130
    Betpoints: 1182

    Yes this, keep betting records.

    That won't satisfy everyone though, some will accept betting (Betfair for instance) and some will not. And what they accept from betting also differs, there are some that accept from other named accounts and some which will not - syndicates will invariably run off accounts in each individual's name so this is problematic.

    From the UK side, as I understand it, the Gambling Commission sweeps through bookmakers one by one, so just because something is accepted now (before the sweep) does not necessarily mean that it will be accepted afterwards. I think this might be especially relevant when attempting to prove sustainability by using winnings from betting.

    I think SoW might eventually prove the death knell for multi accounters.

  8. #43
    Limited
    Limited's Avatar Become A Pro!
    Join Date: 09-18-15
    Posts: 303
    Betpoints: 4567

    I think SoW might eventually prove the death knell for multi accounters.
    That would be actually good for us non multi accounters.

  9. #44
    vk.sab
    vk.sab's Avatar Become A Pro!
    Join Date: 10-15-18
    Posts: 21
    Betpoints: 316

    Because criminals deposit to big sportsbook like Pinnacle just to lose it all in bets.. that's very criminal thing to do...

    Source of Wealth is mega stupid thing to ask for. Its like almost impossible to have all your source documented.. I mean over a time I have used 10s of bookmakers, invested in many different cryptocurrencies or other commodities.. I could not even think about half of this, where I did get money I am betting with from...

    But it seems like it's kind of new regulatory thing to ask for, because I was asked for same on one of crypto exchanges, so I decided to move my crypto to cold storage and never use that exchange again...

    And I will deal with any bookmaker asking for such stupid things same way.. I will say bye bye ..

    I have no problem providing my ID, residence proof or anything like this, but there should be boundaries where all this KYC bullshit has to stop. Now they can ask even probably for your grandma health records and if you do not provide them, they simply confiscated your funds? ...
    Last edited by vk.sab; 01-16-21 at 05:35 PM.
    Points Awarded:

    Limited gave vk.sab 10 Betpoint(s) for this post.

    Nomination(s):
    This post was nominated 1 time . To view the nominated thread please click here. People who nominated: Limited

  10. #45
    Sawyer
    Sawyer's Avatar Become A Pro!
    Join Date: 06-01-09
    Posts: 7,592
    Betpoints: 6650

    Asking source of wealth is ridicilous. This is against human rights. We must boycott bookmakers who ask this. Money is mine, this is none of your business.

  11. #46
    Vyasports
    check raise re-raise all-in
    Vyasports's Avatar Become A Pro!
    Join Date: 01-27-19
    Posts: 4,946
    Betpoints: 1334

    aye aye Sir

  12. #47
    Brooklyn Dick
    Brooklyn Dick's Avatar Become A Pro!
    Join Date: 09-12-08
    Posts: 1,003
    Betpoints: 22133

    Just another excuse to slow pay.........................Pinnacle is a shell of the past.
    Points Awarded:

    agon gave Brooklyn Dick 1 SBR Point(s) for this post.


  13. #48
    Jaug
    1 in 2.7 mill
    Jaug's Avatar Become A Pro!
    Join Date: 01-11-09
    Posts: 3,086
    Betpoints: 2977

    I have this exact same issue today, and i'm in profit for a quite large amount during the year. I also have a full time job, which I have submitted a salary slip from as well as 3 months bank statement.


    Rejected because the bank statement is not colored and doesnt show adress, name, and its not in PDF-format.


    I think what triggered it for me was betting a bit more frequent and bigger during euros 2020 . My account is frozen so I am betting with other bookies now.

  14. #49
    jjgold
    jjgold's Avatar Become A Pro!
    Join Date: 07-20-05
    Posts: 388,190
    Betpoints: 10

    Pinnacle is nothing what it use to be

    Customer base at an all time low therefore wider margins

  15. #50
    Ewan101
    Ewan101's Avatar Become A Pro!
    Join Date: 04-23-11
    Posts: 134
    Betpoints: 2275

    Has anyone here experienced a request for Source of Wealth when using "Pinnacle" through an agent like AsianConnect, Sportmarket, Bet-IBC, BetInAsia etc?

  16. #51
    LongBall52
    LongBall52's Avatar Become A Pro!
    Join Date: 06-14-20
    Posts: 1,319
    Betpoints: 2374

    Here's a funny one. The book wanted photo ID and a picture of an electric bill less than 60 days old. I finally after much trouble with a smartphone got a picture of me holding the electric bill and another of my driver's lisc. WRONG!!!!!! It must be me holding the driver's lisc and a picture of the electric bill. LOLOLOLOLOL The driver's lisc. aready has my picture etc etc etc. Had to start over and finally got what they wanted. Absurd the way they did it!

  17. #52
    Gaze73
    Gaze73's Avatar Become A Pro!
    Join Date: 01-27-14
    Posts: 3,105
    Betpoints: 1192

    Quote Originally Posted by Jaug View Post
    Rejected because the bank statement is not colored and doesnt show adress, name, and its not in PDF-format.
    Wow, shocker. Turns out you need to show your name and adress to prove your identity.

    Anyway, this SoW thing was created to protect UK gamblers from spending more than they can afford but it looks to have spiralled out of control. 10, 20 or 30 years ago they apparently didn't care if people had spent their entire salaries on gambling.

  18. #53
    jazzmonkey
    jazzmonkey's Avatar Become A Pro!
    Join Date: 06-27-08
    Posts: 130
    Betpoints: 1182

    I confirmed with AC that they won't ever ask for SoW a few months ago. Times change though so who knows

  19. #54
    WinDove
    WinDove's Avatar Become A Pro!
    Join Date: 07-21-19
    Posts: 216
    Betpoints: 719

    Quote Originally Posted by Ewan101 View Post
    Has anyone here experienced a request for Source of Wealth when using "Pinnacle" through an agent like AsianConnect, Sportmarket, Bet-IBC, BetInAsia etc?
    bet-ibc hasks for KYC on first withdrawal sometimes, but now they offer PS3838, not Pinnacle.
    For the original Pinnacle you need to go all the way over to acc-ex and fork over a small fortune.
    No KYC there tho.

  20. #55
    kismaros2623
    kismaros2623's Avatar Become A Pro!
    Join Date: 10-08-21
    Posts: 6

    I have the same issue now, my pinnacle account is restricted now, can't withdraw, my balance is 4200 EUR. I live from gambling since 15 years, neved had any other income. I sent them some screenshot about my big winnings, some older bank statements with money in it, photo about paysafecard receipts, skrill screenshots about cash withdraws by skrill card and now waiting for their reply, they wrote I have to wait 72-96 hours. I'm nervous because I'm not sure they will accept this, but how can I proove it further? And if they will not accept it, what will happen to my balance, will they keep it?

  21. #56
    Foxx
    Foxx's Avatar Become A Pro!
    Join Date: 05-25-11
    Posts: 5,751
    Betpoints: 11848

    The whole retroactive enforcement is bull shit. If they want to change a policy, so be it, but announce the change and only monitor compliance moving forward. Insisting on ancient records from a decade or more ago to comply with rules that didn't exist at time is unfair to the player.

  22. #57
    agon
    agon's Avatar Become A Pro!
    Join Date: 09-10-21
    Posts: 102
    Betpoints: 434

    Pinnacle has a Curacao license.Their license operator does not require them to ask for source of income from their users.There are also some Other sites that ask for proof of income in case you win.This are just unfair stalling techniques that some bookmakers impose.What they have in common is that they do not ask for proof of income in case you lose a significant amount.
    Last edited by agon; 10-09-21 at 01:07 PM.

  23. #58
    xKMACKx
    xKMACKx's Avatar Become A Pro!
    Join Date: 11-15-08
    Posts: 1,274
    Betpoints: 8449

    Quote Originally Posted by Jaug View Post
    I have this exact same issue today, and i'm in profit for a quite large amount during the year. I also have a full time job, which I have submitted a salary slip from as well as 3 months bank statement.


    Rejected because the bank statement is not colored and doesnt show adress, name, and its not in PDF-format.


    I think what triggered it for me was betting a bit more frequent and bigger during euros 2020 . My account is frozen so I am betting with other bookies now.
    No kidding. What do you think they're looking for?

  24. #59
    jjgold
    jjgold's Avatar Become A Pro!
    Join Date: 07-20-05
    Posts: 388,190
    Betpoints: 10


  25. #60
    SBE
    SBE's Avatar Become A Pro!
    Join Date: 01-16-16
    Posts: 271
    Betpoints: 3888

    Quote Originally Posted by agon View Post
    Pinnacle has a Curacao license.
    Depends on where you live. If it is Europe - then their Malta' license applies.

    Copied from their website:

    Pinnacle is licensed in Malta under the Gaming Service Licence {MGA/B2C/290/2015}

  26. #61
    agon
    agon's Avatar Become A Pro!
    Join Date: 09-10-21
    Posts: 102
    Betpoints: 434

    Quote Originally Posted by SBE View Post
    Depends on where you live. If it is Europe - then their Malta' license applies.

    Copied from their website:

    Pinnacle is licensed in Malta under the Gaming Service Licence {MGA/B2C/290/2015}
    Pinnacle version outside EU doesn’t shows their Malta Gaming license so i didn’t know.
    But MGA license and Curacao licenses are
    getting less and less valuable.Almost all EU countries are issuing their own gambling licenses..Same thing Is happening in South America countries and Africa.US and Canada as well.Again SOW is just an weapon in the hands of online bookmakers to delay payments and even not pay at all.They do not require any SOW if you deposit any big amount and lose it but just in cases if you are in profit and ask for an withdrawal.This is unfair practise for my opinion.And why do these online bookmakers chose to set up offices and servers and operate mostly from Isle of Man,Giblartar,Malta,Costa Rica Curacao etc? To avoid taxes of course.But me as i player i dont care about this.If they pay more taxes they will lower their odds.They want to keep steady profits and they will cut odds to make for the money that they pay taxes.

  27. #62
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,760
    Betpoints: 9137

    Quote Originally Posted by agon View Post

    Pinnacle version outside EU doesn’t shows their Malta Gaming license so i didn’t know.
    But MGA license and Curacao licenses are
    getting less and less valuable.Almost all EU countries are issuing their own gambling licenses..Same thing Is happening in South America countries and Africa.US and Canada as well.Again SOW is just an weapon in the hands of online bookmakers to delay payments and even not pay at all.They do not require any SOW if you deposit any big amount and lose it but just in cases if you are in profit and ask for an withdrawal.This is unfair practise for my opinion.And why do these online bookmakers chose to set up offices and servers and operate mostly from Isle of Man,Giblartar,Malta,Costa Rica Curacao etc? To avoid taxes of course.But me as i player i dont care about this.If they pay more taxes they will lower their odds.They want to keep steady profits and they will cut odds to make for the money that they pay taxes.
    Maybe some use it that way, but it's imposed on books to do SoF and SoW checks by licensors. And applies to all finance related businesses.

    Not just a made up thing by bookmakers to annoy/delay you.
    Points Awarded:

    Alfie White gave Optional 2 Betpoint(s) for this post.


  28. #63
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 2,689
    Betpoints: 12267

    Asking as a restricted player, what is the difference between Pinnacle.bet and Pinnacle.com?

    I see that Pinnacle.bet is licensed with the Malta based Mafia Gaming Authority and Pinnacle.com with Curacao based Antillephone NV.

    Both sites list the exact same countries in the registration mask.

    So what's the difference?

  29. #64
    bruloc
    bruloc's Avatar SBR PRO
    Join Date: 08-04-11
    Posts: 642
    Betpoints: 21046

    Even Ecopayz asked me for SoW. I only did one deposit there (less than $50 in bitcoin) and only used the account to make transactions (less than 10K total, if I'm not wrong) with sportsbooks. Makes no sense at all.

    I guess if I only use a bank account to deposit in a sportsbook, they will never ask for SoW, right?

  30. #65
    SBE
    SBE's Avatar Become A Pro!
    Join Date: 01-16-16
    Posts: 271
    Betpoints: 3888

    Quote Originally Posted by bruloc View Post
    Even Ecopayz asked me for SoW. I only did one deposit there (less than $50 in bitcoin) and only used the account to make transactions (less than 10K total, if I'm not wrong) with sportsbooks. Makes no sense at all.

    I guess if I only use a bank account to deposit in a sportsbook, they will never ask for SoW, right?

    Earlier this year I was asked by my bank to provide with a proof of origin of my funds after I made a bank wire

    withdrawal. It was a withdrawal from my local bookmaker (they are having both street shops and online betting, too)

    to same country local bank, so they (if they want) must clearly see it was a betting (well known) company.

    Anyway, I had to send them few copies of winning bets, to satisfy them.

  31. #66
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 2,689
    Betpoints: 12267

    Quote Originally Posted by lonnie55 View Post
    Asking as a restricted player, what is the difference between Pinnacle.bet and Pinnacle.com?

    I see that Pinnacle.bet is licensed with the Malta based Mafia Gaming Authority and Pinnacle.com with Curacao based Antillephone NV.

    Both sites list the exact same countries in the registration mask.

    So what's the difference?
    Got it. Didn't know they even hold a license in Sweden:


  32. #67
    kismaros2623
    kismaros2623's Avatar Become A Pro!
    Join Date: 10-08-21
    Posts: 6

    Update to my case, today I received an email, they said now they want to see the last three months statement about my Skrill in PDF format, I have to upload. But I can't upload because there I can see they are still verifying the material what I uploaded 48 hours ago, it's not possible to upload anything else now. I sent them in email, attached the PDF, also I asked how should I upload if it's not possible at this moment? They did not reply yet. I clearly remember that there were times when they replied in some minutes, now they response hours later.

    By the way : do you think have the bookies right to withhold the money in this case? Today I almost gambled my balance, but finally I saved it. Now I very try to not bet until the case finishes. What would happen if somebody example is a drug dealer and plays with that money, and he confess to the bookie that he uses "dirty" money, would the bookie confiscate the money?
    Last edited by kismaros2623; 10-10-21 at 04:30 PM. Reason: .

  33. #68
    Stallion
    Update your status
    Stallion's Avatar SBR PRO
    Join Date: 03-21-10
    Posts: 3,585
    Betpoints: 16678

    Pinnacle is not what it use to be. I tried to re open my account and deposit but Pinnacle said no and kept my account closed. Get your money out and stay away!!!

  34. #69
    jjgold
    jjgold's Avatar Become A Pro!
    Join Date: 07-20-05
    Posts: 388,190
    Betpoints: 10

    Pinnacle does over 1 million transactions a day

    Top 3 busiest book on entire planet and tightest margins with betfair overall world wide markets all sports

    massive usa credit business via agents and brokers

  35. #70
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,760
    Betpoints: 9137

    Quote Originally Posted by kismaros2623 View Post
    Update to my case, today I received an email, they said now they want to see the last three months statement about my Skrill in PDF format, I have to upload. But I can't upload because there I can see they are still verifying the material what I uploaded 48 hours ago, it's not possible to upload anything else now. I sent them in email, attached the PDF, also I asked how should I upload if it's not possible at this moment? They did not reply yet. I clearly remember that there were times when they replied in some minutes, now they response hours later.

    By the way : do you think have the bookies right to withhold the money in this case? Today I almost gambled my balance, but finally I saved it. Now I very try to not bet until the case finishes. What would happen if somebody example is a drug dealer and plays with that money, and he confess to the bookie that he uses "dirty" money, would the bookie confiscate the money?
    They would be supposed to report it.

    As that is one of the things that Anti Money Laundering rules are in place to stop.

First 123 Last
Top