This is the message that I sent to Madre
Hi,I have an on-going case with 18Bet (
https://www.18bet.com/) and I hope that you can help me reclaim the 6,600 Euros taken from my account.
I have been a registered user since December 2018 and have a fully verified account.
My account username is yhai91.
I had a pending withdrawal, which had been pending since 04/07/2019On 06/07/19 I had 3 pending bets, 2 on Nigeria vs Cameroon (which both won) and a bet on Mali vs Ivory Coast which was yet to have settled.
When I woke up in this morning (07/07/19) to check my balance I should have seen a:Balance of 3,542.82 EurosPending Withdrawal of 3,209 EurosAnd a Pending bet of 502 EurosTotalling 7,253.82 Euros.
However, my balance was 151.82 Euros, my pending withdrawal had been cancelled and 6 losing bets each of 1100 Euros has been added to my account.
I contacted 18Bet via live chat to get more information about this and to report the fraudulent bets placed.
The live chat agent responded saying that they can’t see anything wrong with the bets and that there was nothing off about the bets.
I asked the live chat agent if I could see the IP address information from when the bets were placed, but he didn’t have access to that information, so it’s very hard to see how he was able to say that there was nothing off about the bets.
He advised me to contact their Anti-Fraud team for further help. (csd@18bet.com)
However, they never replied to my email.
Another point to note is that the fraudulent bets in no shape or form match my betting history for these reasons:
1) I rarely place bets over 1000 Euros.
2) I never place equally sized bets.
3) I never bet on the same selection in one event multiple times.
4) I never place bets on over/under markets less than half a day before the event start, however these were placed within an hour of the match start.
To add more information to this, I am not the only person that this has happened to recently. I made a thread on SBA forum and found many others that have fallen victim to this:
https://www.sportsbookreview.com/forum/sportsbooks-industry/3553554-18bet-6600-euros-losing-bets-added-my-account-3207-withdrawal-cancelled.html
All of the other players that this has happened to have this in common:
1) A pending withdrawal was cancelled.
2) A series of losing bets were placed on their accounts over a short space of time after the withdrawal was cancelled.
3) The series of losing bets were either equally sized bets or a single losing bet.
4) The losing bets wiped out the full balance or almost fully wiped it out.
5) The bets don’t match the players’ previous betting history.I explained all of this in a complaint to MGA and asked them for IP login data from 18 Bet and a clear explanation or proof to back up their claims.
However, MGA ignored all requests for data or proof and simply replied back with the same reasons (almost copy and paste) as 18Bet replied back to me via live chat.
MGA try to say that my password was stolen, so it was my fault for not keeping the password safe; however they also say that there were no abnormalities with my account, meaning that there was no change in IP addresses or differences in betting histories, so this explanation clearly can’t be the case.
If my password was stolen, the IP address of the person placing the bets would be different, so there would be an abnormality.
The other option is that the person was either in my house and using my computer or he had vpn’d into my router and used my network, however this function is not available on my router.
Since my case has been closed by MGA there has been several other people which have fallen victim to this also.
Most notably, the fraudulent losing bets that was placed on a player's account which looks like they were manually inserted incorrectly.
Both fraudulent bets were apparently placed on the same day but were dated:
16/06/2019 and 16/09/2016, which clearly shows human error in manually inputting these fake bets.
I know that other people’s cases have no impact on my case, but I thought it might be worthwhile mentioning because it shows that the exact same thing has happened to a large amount of people all by the same firm and all around the same time.
This cannot be a coincidence and should help to solidify my claims.
Thanks again.