[SRow]

Hi,

Please, please, please help!

I am Thai and have an account with BetTilt.

I deposited 500 Euros and lost the full balance.

I then deposited another 500 Euros a few days later and this time after a series of wins and losses I got my balance up to 9175 Euros.

During the time when I was placing these bets I sent in my documents for verification. I kept getting emails back saying that my account was verified.

I then placed a withdraw request for 1000 Euros, but it never came.

I asked them why and they said it was because I didn't pick up their phone call.

I did see their missed calls, but they kept calling when I was either busy or at work, and they only called once a day.

My withdraw was then cancelled.

I was waiting for a few days when I was off of work and not busy, so that I could put through another withdraw and then pick up the phone when they called.

However I got this message last night:

"Thank you for choosing Bettilt!You can't have an account in Bettilt since your country is Tailand, please request a withdrawal of the value of your original deposit, so that we can return that value to close the account."

What should I do? This was never a problem when I was losing money, and also wasn't a problem when I sent my documents in. It seems like they just decided to try to find a way to take the winnings from my account.

I actually took screenshots of every part of their terms and conditions when I signed up and in no part of it does it say that Thailand is restricted.

Also, if you click the registration button on their page Thailand is listed in their countries to register with, but other countries are not on the list.
This goes to show that they do accept Thai customers.

I told them not to close my account and take my winnings because I also have residence in another country too but they said:

"Unfortunately your account was detected with address and access from Thailand, please proceed to withdrawal your original deposit, because the account is going to be close.Otherwise your account will be close with the value of your deposits, the winnings were already canceled due to the situation indicated above."

Can anyone offer any advice or has anyone had a similar situation?

[ColdSky]

That is ridiculous, they shouldn't have taken your bets in that case.

And it should have come up either on registration or when you sent in the documents.

They are clearly just trying to take whatever they can off of you.

I also have an account with BetTilt, but mine is empty (luckily).

I am also a customer of theirs from Thailand and have lost money to their site, so that must mean that my bets are also void and I should be eligible to get back my deposits.

Any thoughts on this SBR?

[sadekmeister]

I am also a customer of theirs from Thailand and have lost money to their site, so that must mean that my bets are also void and I should be eligible to get back my deposits.

Any thoughts on this SBR?

Ask them about it, I'm curious what will they say.

[lonnie55]

I am also a customer of theirs from Thailand and have lost money to their site, so that must mean that my bets are also void and I should be eligible to get back my deposits.

Exactly. I'm curious for their answer, too.

[Runn]

Hi,

Please, please, please help!

I am Thai and have an account with BetTilt.

I deposited 500 Euros and lost the full balance.

I then deposited another 500 Euros a few days later and this time after a series of wins and losses I got my balance up to 9175 Euros.

During the time when I was placing these bets I sent in my documents for verification. I kept getting emails back saying that my account was verified.

I then placed a withdraw request for 1000 Euros, but it never came.

I asked them why and they said it was because I didn't pick up their phone call.

I did see their missed calls, but they kept calling when I was either busy or at work, and they only called once a day.

My withdraw was then cancelled.

I was waiting for a few days when I was off of work and not busy, so that I could put through another withdraw and then pick up the phone when they called.

However I got this message last night:

"Thank you for choosing Bettilt!You can't have an account in Bettilt since your country is Tailand, please request a withdrawal of the value of your original deposit, so that we can return that value to close the account."

What should I do? This was never a problem when I was losing money, and also wasn't a problem when I sent my documents in. It seems like they just decided to try to find a way to take the winnings from my account.

I actually took screenshots of every part of their terms and conditions when I signed up and in no part of it does it say that Thailand is restricted.

Also, if you click the registration button on their page Thailand is listed in their countries to register with, but other countries are not on the list.
This goes to show that they do accept Thai customers.

I told them not to close my account and take my winnings because I also have residence in another country too but they said:

"Unfortunately your account was detected with address and access from Thailand, please proceed to withdrawal your original deposit, because the account is going to be close.Otherwise your account will be close with the value of your deposits, the winnings were already canceled due to the situation indicated above."

Can anyone offer any advice or has anyone had a similar situation?

They are lying to you mate.

I saved a live chat conversation with one of the operators when I signed up:

Olá. Em que posso ajudá-lo(a)?

Xxx 13:44
Hi

Nélson 13:44
Hello

Xxx 13:44
I am a british citizen
but I live in thailand
I have put my thai address on my account
Will I have a problem with witdraws, verifications or anything?

Nélson 13:45
No, if your adress proof is indeed from Thailand.

Xxx 13:46
ah okay perfect
are you sure?
Because last year I had this problem with another firm

Nélson 13:46
At this moment, we can confirm that you wont have any problems.

Xxx 13:47
perfect thank you
loving the site so far btw

Nélson 13:47
You are welcome. Thank you for your visit.

Xxx 13:47
thank you too

[lonnie55]

Obvious scam. Try to contact their licensor: complaints@gaminglicences.com

[Runn]

Obvious scam. Try to contact their licensor: complaints@gaminglicences.com

Agreed, contact them and see what they say.

P.s Nothing happened to me, but that might be because I never tried to withdraw.

I have an empty account and a net loss in there.

So, if you don't get your money back I should also get my deposits back.

Did they send you your deposit back and did you hear anything else from them yet?

I will definitely be sure not to deposit with them again and would advise everyone else to do the same.

[Optional]

You are welcome to submit a sportsbook complaint form and SBR will try to help.

[lonnie55]

O seu ticket foi resolvido! Support Bettilt Beatriz Wed, 03/06/19 2:43 pm Dear Bastian, Thanks for the Bettilt preference! Please try to open your account. Thailand is one of the countries listed in our options for registration. However, if you're not able to, you might install a VPN in your browser and select a different location bearing in mind that we are not available in countries with major online restrictions. If you have any questions, please do not hesitate to contact us. For better service always send your username and / or account number. Best regards, The Bettilt Team n*****7@*****mail.de Wed, 03/06/19 2:29 pm Do you accept customers from Thailand?Gesendet: Mittwoch, 06. März 2019 um 15:28 Uhr Von: 4707951+Z0V1C@tickets.livechatinc.com An: n*****7@*****mail.de Betreff: Re: Ticket #Z0V1C: Support Bettilt Beatriz Wed, 03/06/19 2:28 pm Dear Bastian, Thanks for the Bettilt preference! We advise you to try to open your account from were you're at. If you're not able to, you might install a VPN in your browser and select a different location bearing in mind that we are not available in countries with major online restrictions. If you have any questions, please do not hesitate to contact us. For better service always send your username and / or account number. Best regards, The Bettilt Team Bastian Wed, 03/06/19 11:38 am Mensagem: Hi can you tell me which countries you accept for registration? thanks

[lonnie55]

I would love to hear what their licensor says about it