Chat started on 25 Feb 2019, 10:43 AM (GMT+0) |
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(10:58:28) |
*** Melis joined the chat *** |
(10:58:46) |
Melis: HI there |
(10:58:51) |
Bastian: Hi |
(10:58:56) |
Melis: we have received your documents |
(10:59:00) |
Bastian: ok |
(10:59:21) |
Bastian: so the payout via Ecopayz will work now? |
(10:59:32) |
Melis: please withdrawal to your ecopayz account with the amount that you deposited to the site therefor we can send the initial payment of yours back |
(10:59:34) |
Bastian: or do you need anything else |
(11:00:00) |
Bastian: I have around 2,400 EUR on my account |
(11:00:13) |
Melis: only withdrawal the initmal payment you have made to us |
(11:00:29) |
Bastian: and the rest of the funds? |
(11:01:01) |
Melis: after this your account will be closed as we do not have service for foreign customers |
(11:01:19) |
Bastian: oh, I didn't know |
(11:01:24) |
Bastian: it was not mentioned in your terms |
(11:01:31) |
Melis: it is for only Turkish customers |
(11:01:39) |
Bastian: it's not stated in your ToS |
(11:01:59) |
Melis: but it is a turkish website designed for turkish customers |
(11:02:36) |
Bastian: yes, but you accepted 1) my registration 2) my deposit and 3) my bet and you waited 3 days |
(11:02:52) |
Bastian: now that I won my bet you only send back my deposit? |
(11:03:00) |
Bastian: I want to have all my funds |
(11:03:12) |
Melis: we wouldnt be able to check every account unless there is areason to |
(11:03:20) |
Melis: when you made w withdrawal request |
(11:03:34) |
Bastian: and there is no word in your ToS that you don't accept German customers |
(11:03:37) |
Melis: your account had to be check therefor it was abvious you were not turkish customer |
(11:03:49) |
Melis: so as i mentioned please withdrawal your inimal payment |
(11:03:57) |
Melis: i have opened your account temporaraly |
(11:04:01) |
Melis: and am waiting |
(11:04:28) |
Bastian: I will withdraw 2,432.70 then you can close my account |
(11:04:57) |
Melis: well you have alimited time untill you withdrawal the initmal payment else i will have to close the account permanently with your inital payment in it |
(11:05:29) |
Bastian: I will withdraw 2,432.70 okay? |
(11:05:39) |
Bastian: after that you can close my account |
(11:05:43) |
Melis: please lets not repeat ourselves |
(11:05:48) |
Melis: you have 5minutes |
(11:05:58) |
Bastian: Are you serious? |
(11:05:59) |
Melis: after that i shall close the account permanently |
(11:06:11) |
Melis: and you will not be refunded at all |
(11:06:15) |
Melis: i am waiting |
(11:06:25) |
Bastian: this would be stealing |
(11:08:21) |
Melis: thank you for your request . it will be sent soon |
(11:08:28) |
Melis: have a good day |
(11:08:55) |
Bastian: unbelievable |
(11:10:12) |
*** Bastian left the chat *** |