[BeerDog99]

So, i finally chatted with a "Payouts" rep. They stopped complaining about my rollover. It turned out there was a couple of confusing issues:

1) They apparently have a blind wall between their sportsbook and poker accounts. Cashouts only happen from the sportsbook. Once I transferred from poker to the sportsbook $100 over what I wanted to cash out, then all of a sudden I could cash out what I wanted to.

2) for Canadians, they seem to be very confused about transit versus routing numbers. More info is here: http://en.wikipedia.org/wiki/Routing_transit_number. What I got them to finally agree to is (in Canadian terms) Transit ID+Instituion ID= Routing number. (and it is 8 digits not 9 like they state is required). Also their form did not state there was a problem, therefore, their error checking seems to happen after you submit it and it is anybodys guess if they tell you...

Anyways, it seemed like I was the first Canadian trying to cashout from DSI so I thought this might be helpful.

Praying that it will actually successfully make it into my bank account.....

Cheers.

[senseionline]

way to go on been first canadian to cash out WOW

[BeerDog99]

LOL, I doubt that but maybe through the free checking option... :-) But thanks anyway...

[BeerDog99]

OK, well I was obviously too optimistic.....

After two weeks, I found my cashout money back in my DSI account. No notice/email or anything....

Chatted with Support (as it turns out the same person who I spoke to last time). No information on why.

I expressed my concern/frustration.

DSI said they will send me a check in the mail. And because of the problems, they will waive the normal $50 fee for this option.

Still very irritated with DSI, but I gotta admit, I am happily surprised that they offered to waive the check fee without me needing to whine/bitch/beg.

So, still not holding my breath but I hopefully will be happily surprised within approx. a week.

Cheers.

[mighty maron]

Hope it comes thru for you. Keep us posted