Poker Disconnects
If you are having poker disconnect problems, please keep the following in mind.
Disconnects are a result of communications problems anywhere between the player's computer and the poker server. With the nature of the internet there are many variables to consider when diagnosing connection problems. The internet is a peer-to-peer network and is inherently not 100% reliable. The data sent between a player's computer and the poker servers will pass through approximately 8 to 20 routers. These routers do not belong to SBR or the player's Internet Service Provider (ISP). Your connection is only as good as the worst of these routers. If any of these routers are having problems or fail to properly forward data, disconnects or game lags may occur. Outages happen somewhere on the internet all of the time, as routers are shut down, restart, or fail. Data is routed around such outages as best it can be, but sometimes this takes time and may cause communications failure. Along with router issues, the player's local connection (modems, cabling, wired and wireless routers, etc.) and ISP can affect communications.
Playing online games is not the same as browsing the internet or checking e-mail, and is a lot more demanding on a connection. Typical internet usage involves loading a web page and then the connection is idle since the user's computer does not need to stay connected to the web server. With more complex applications like poker, the connection is constant and must remain stable. This is why a user is often able to browse web sites even when the poker connection is having problems.
If a player has connection problems with SBR Poker but not at any other poker sites then it could be because of problems reaching our geographic location (Costa Rica) or possibly how our poker software handles poor or weak connections. We are always trying to get more information about those cases so we can isolate the problem and fix it.
What can be done about a consistently bad connection:
* If using wireless, try a wired instead of a wireless connection (use a cable from your modem or router to your PC)
* If applicable, upgrade from an unstable router (Dlink DI-624 and similar models, Linksys BEF series among others)
* Replace old, poor or damaged cables
* Turn off spy-ware/anti-virus detectors/scanners when playing poker
* Don't do high bandwidth torrents or downloads (online video, movies, etc) when playing poker
If connection problems continue, please send the following information to PM or Email:
* Results of this Ping Test. Click on San Jose, Costa Rica on the map for the test server. Please include Packet Loss, Ping, Jitter, and Grade.
* Operating System (Windows XP, Vista, Windows 7, etc.)
* Computer Processor (Pentium 4, 2.4 GHz, etc.). To get this: Click the 'Start' button / Click 'Control Panel' / Click 'System'.
* System RAM (512 MB, 1 GB, 2 GB, etc.). Included in 'System' information, see above.
* Connection Type (Dial-Up, Cable, DSL, Satellite, etc.)
* Router/Modem (Dlink DI-624, Linksys WRTG54GS, etc.)
* Router/Modem Connection (wireless or wired)
* ISP (Internet Service Provider)(company name that provides your internet service)
Thanks
If you are having poker disconnect problems, please keep the following in mind.
Disconnects are a result of communications problems anywhere between the player's computer and the poker server. With the nature of the internet there are many variables to consider when diagnosing connection problems. The internet is a peer-to-peer network and is inherently not 100% reliable. The data sent between a player's computer and the poker servers will pass through approximately 8 to 20 routers. These routers do not belong to SBR or the player's Internet Service Provider (ISP). Your connection is only as good as the worst of these routers. If any of these routers are having problems or fail to properly forward data, disconnects or game lags may occur. Outages happen somewhere on the internet all of the time, as routers are shut down, restart, or fail. Data is routed around such outages as best it can be, but sometimes this takes time and may cause communications failure. Along with router issues, the player's local connection (modems, cabling, wired and wireless routers, etc.) and ISP can affect communications.
Playing online games is not the same as browsing the internet or checking e-mail, and is a lot more demanding on a connection. Typical internet usage involves loading a web page and then the connection is idle since the user's computer does not need to stay connected to the web server. With more complex applications like poker, the connection is constant and must remain stable. This is why a user is often able to browse web sites even when the poker connection is having problems.
If a player has connection problems with SBR Poker but not at any other poker sites then it could be because of problems reaching our geographic location (Costa Rica) or possibly how our poker software handles poor or weak connections. We are always trying to get more information about those cases so we can isolate the problem and fix it.
What can be done about a consistently bad connection:
* If using wireless, try a wired instead of a wireless connection (use a cable from your modem or router to your PC)
* If applicable, upgrade from an unstable router (Dlink DI-624 and similar models, Linksys BEF series among others)
* Replace old, poor or damaged cables
* Turn off spy-ware/anti-virus detectors/scanners when playing poker
* Don't do high bandwidth torrents or downloads (online video, movies, etc) when playing poker
If connection problems continue, please send the following information to PM or Email:
* Results of this Ping Test. Click on San Jose, Costa Rica on the map for the test server. Please include Packet Loss, Ping, Jitter, and Grade.
* Operating System (Windows XP, Vista, Windows 7, etc.)
* Computer Processor (Pentium 4, 2.4 GHz, etc.). To get this: Click the 'Start' button / Click 'Control Panel' / Click 'System'.
* System RAM (512 MB, 1 GB, 2 GB, etc.). Included in 'System' information, see above.
* Connection Type (Dial-Up, Cable, DSL, Satellite, etc.)
* Router/Modem (Dlink DI-624, Linksys WRTG54GS, etc.)
* Router/Modem Connection (wireless or wired)
* ISP (Internet Service Provider)(company name that provides your internet service)
Thanks
