1. 05-29-21 05:26 PM #1
    big hollywood
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    My sportsbetting.ag account went on a 48 hour hold to verify my ID. They did that and now they’re saying a 72 hour hold to review my activity. I played some windfalls and that’s it when it comes to poker. As well as a little Sportsbetting and the casino. I know I didn’t do anything wrong but I did win a good deal of money. Are they going to “find” a reason to keep me from accessing my account? Just because I had success? I am hoping this is just a temporary issue and I’m able to access the account. It’s insanely nerve wracking being made to wait like this.
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  2. 05-30-21 10:50 AM #2
    Optional
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    Quote Originally Posted by big hollywood View Post
    My sportsbetting.ag account went on a 48 hour hold to verify my ID. They did that and now they’re saying a 72 hour hold to review my activity. I played some windfalls and that’s it when it comes to poker. As well as a little Sportsbetting and the casino. I know I didn’t do anything wrong but I did win a good deal of money. Are they going to “find” a reason to keep me from accessing my account? Just because I had success? I am hoping this is just a temporary issue and I’m able to access the account. It’s insanely nerve wracking being made to wait like this.
    They do not have a history of "finding" a fake reason to punish players.

    Poker investigations take a little time quite often. You shouldn't be so worried if you know you have not colluded or used accounts at any of the other betonline poker skins at the same time.

    You may even get extra money, if their investigation finds you have been cheated by others.
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  3. 05-31-21 05:44 AM #3
    big hollywood
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    I am still waiting on them to let me know what’s going on. They have become unresponsive to my emails at this point.
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  4. 05-31-21 05:28 PM #4
    Ryermkd
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    Quote Originally Posted by big hollywood View Post
    I am still waiting on them to let me know what’s going on. They have become unresponsive to my emails at this point.
    Apparently pagers are a thing again? Herd that about a month ago. Or was it a little longer? Doesn't matter...
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  5. 06-01-21 03:03 AM #5
    big hollywood
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    I’m confused what your statement means? They have responded to me and stated the account is still under review. I will update everyone when I hear more. They told me about 5 days ago that it would be 72 hours. Which it’s obviously been longer than that at this point.
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  6. 06-01-21 01:04 PM #6
    big hollywood
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    Big help, thanks for that
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  7. 06-05-21 09:23 AM #7
    big hollywood
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    Quote Originally Posted by Optional View Post
    They do not have a history of "finding" a fake reason to punish players.

    Poker investigations take a little time quite often. You shouldn't be so worried if you know you have not colluded or used accounts at any of the other betonline poker skins at the same time.

    You may even get extra money, if their investigation finds you have been cheated by others.
    My account is still under review. They are taking a very long time to do this review. I won a large amount of money but am 100% sure they won’t find anything wrong because I did nothing wrong. That being said, it’s getting discouraging. I’ll update this when it’s finally resolved.
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  8. 06-07-21 06:22 PM #8
    big hollywood
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    Great news! My account is reopened!
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