[hakangsl]

Hey everyone, I am a poker player who deposited on Nitrogen and have been playing for a little over 3 months with no issues. I have put btc on and taken btc off regularly. Around superbowl time I had a good session and decided to make a cashout of 1.5btc leaving on another 1.5btc to continue playing. The next day my withdrawal was cancelled and I was told my account was disabled while they investigate.

I could still see my balance and log-in and knew there was nothing I did wrong so didn't say anything as I figured I would be up and playing a day or two later. It has been 11 days now and finally 3 days ago I wrote to ask what is going on and they replied that a player reported me. They did not say for what but at this time I have not received my withdrawal and have not been able to play for 11 days. I think its very bad for something to take thing long especially if it encourages players to report other players knowing it can take them out of the player pool for this length of time. I am going to file a report with SBR but I have just opened this thread to let others know this is currently happening and I do hope to report good news and update the thread when any news comes out. Either way being shut down for 11 days definitely sucks.

[Optional]

Hopefully SBR can help you sort it out.

I agree that sounds a bit long to check out a poker player report. We all know how crazy/paronoid some people get when they lose at the tables.

[Crusherrr]

They know who abuses their freerolls.

Optional- Many players get banned for playing in cash games and limping preflop and checking down the board. They have some VERY lucrative freerolls that players have their eyes on qualifying each week for as it gives an insane rakeback percentage back.

They have ones for players who play 1000 hands of either .10/.20mbtc, .25/.50mbtc, .50/1mbtc, and 2/4mbtc or higher cash games.

Many times they have only 5-6 runners in the 2/4mbtc freeroll which pays out almost $5,000 prizepool. If you qualify for the highest freeroll you also qualify for the three other freerolls on Sunday. You probably have a solid $2,000 in equity each week if you qualify for all of the freerolls.

Easy to see why they are so attractive and why players go to the flop and check it down to rack up hands.

I'd guess either OP did what I mentioned above or they had multiple accounts. I've made multiple accounts by accident. It's very easy to do on Nitrogen because instead of hitting log in if you hit the button literally right next to it that says create account you have made a new account with one click. They allow multiple accounts for those that bet on sports only. If you have multiple accounts and use both from your same IP for poker even if it's just once you have broken their terms.

If OP did either of those two things then he will not receive his money back. He may have done it unknowingly and if it's the second account and it wasn't clearly intentional he may stand a chance. If he abused the freerolls he can kiss his money goodbye though.

[littlekona]

Nitrogen has had many collusion cases...I personally reported quite a few people for what i perceive as collusion ect and have a many long emails back and forth with CS about people that collude,,Some are hilariously so obvious..They have assured me that they are taking a deeper look into poker as integrity is very important top them....I only play at lower tables .1 down to .01 mostly with btc up in price.....if you are innocent Nitrogen is the Tops and has awesome security dept. I would not worry...if not I will look maybe I will be getting a mbtc gift as they do reimburse players that have been taken advantage of if i played u

[Optional]

They know who abuses their freerolls.

Optional- Many players get banned for playing in cash games and limping preflop and checking down the board. They have some VERY lucrative freerolls that players have their eyes on qualifying each week for as it gives an insane rakeback percentage back.

They have ones for players who play 1000 hands of either .10/.20mbtc, .25/.50mbtc, .50/1mbtc, and 2/4mbtc or higher cash games.

Many times they have only 5-6 runners in the 2/4mbtc freeroll which pays out almost $5,000 prizepool. If you qualify for the highest freeroll you also qualify for the three other freerolls on Sunday. You probably have a solid $2,000 in equity each week if you qualify for all of the freerolls.

Easy to see why they are so attractive and why players go to the flop and check it down to rack up hands.

I'd guess either OP did what I mentioned above or they had multiple accounts. I've made multiple accounts by accident. It's very easy to do on Nitrogen because instead of hitting log in if you hit the button literally right next to it that says create account you have made a new account with one click. They allow multiple accounts for those that bet on sports only. If you have multiple accounts and use both from your same IP for poker even if it's just once you have broken their terms.

If OP did either of those two things then he will not receive his money back. He may have done it unknowingly and if it's the second account and it wasn't clearly intentional he may stand a chance. If he abused the freerolls he can kiss his money goodbye though.

Thanks for the info Crusherr

Makes sense.

[littlekona]

Thanks for the info Crusherr

Makes sense.

I see guys all the time playing one on one either fixed or NL and as soon as someone sits they leave...Those guys for sure are playing to rack up hands for the free rolls....Is that considered a violation of terms? I would think they would just warn for that if that was case not Freeze account

[Crusherrr]

I see guys all the time playing one on one either fixed or NL and as soon as someone sits they leave...Those guys for sure are playing to rack up hands for the free rolls....Is that considered a violation of terms? I would think they would just warn for that if that was case not Freeze account

It's against the terms absolutely. It's abusing their promotions and integrity of the game. We don't know exactly what they are reviewing for OP but since I brought this up to begin with it's a rampant problem in the games. Luckily, Nitro has done a great job policing it.

[hakangsl]

Thanks for the replies. To be clear I play on one account only and I do not collude or even know anybody to collude with and certainly wouldn't do it to enter a freeroll. I qualify for gold and play a number of hands every month towards platinum but haven't made it yet since not enough action at those stakes although if I did collude headsup to get hands I certainly could have easily made platinum.. My normal stake is .25/.50 with some higher and lower stakes on occasion- and I also want Nitrogen to check into collusion and anything else bad for the game. They told me a player reported me, but didn't say for what. No matter what it is, its been 12 days. Pretty unacceptable to freeze someones account for that length of time. If players report all winning players for collusion, maybe there will be only bad players left.

[littlekona]

Thanks for the replies. To be clear I play on one account only and I do not collude or even know anybody to collude with and certainly wouldn't do it to enter a freeroll. I qualify for gold and play a number of hands every month towards platinum but haven't made it yet since not enough action at those stakes although if I did collude headsup to get hands I certainly could have easily made platinum.. My normal stake is .25/.50 with some higher and lower stakes on occasion- and I also want Nitrogen to check into collusion and anything else bad for the game. They told me a player reported me, but didn't say for what. No matter what it is, its been 12 days. Pretty unacceptable to freeze someones account for that length of time. If players report all winning players for collusion, maybe there will be only bad players left.

12 days without a explanation is unreasonable you are 100% correct...Send them a email and ask what you can do to get this resolved ASAP and see what they say....I have had my account frozen due to IP addresses that where new but they always cleared up in a mater of hours....People on Nirto are also paranoid of BOTS and people that use poker software...maybe that was what some player thought...I have guys that wont play me unless I chat them so they know i'm human LOL

[HOWARDhasMYdough]

This sounds very shady from Nitro. I do mostly sportsbetting on nitro with the occasional poker tournament. I did hear in chat they cancelled a bunch of withdrawals right after the superbowl. Not sure if that is relevant but no matter what has occured here 12 days is completely unreasonable. I would be a little skeptical of any site that cant get an answer in a couple days. I would think your money is safe but I suppose if you are trying to play poker daily then this is pretty bad situation.

[Crusherrr]

12 days without a explanation is unreasonable you are 100% correct...Send them a email and ask what you can do to get this resolved ASAP and see what they say....I have had my account frozen due to IP addresses that where new but they always cleared up in a mater of hours....People on Nirto are also paranoid of BOTS and people that use poker software...maybe that was what some player thought...I have guys that wont play me unless I chat them so they know i'm human LOL

Hakangl- You are a new poster so naturally I wanted to bring up the 2 most common reason they would freeze your account for such a long time for review.

Glad you cleared that up.

Ive played many times where people type in the chat something like "Type 5995 if you are not a bot" and they don't sit in until I do it. Not sure why people are so paranoid on Nitro. The games there are tremendous though so I don't complain.

[The Giant]

Crusherr, you and I have probably played against each other at Nitrogen.

I actually won the Diamond Challenge freeroll last weekend.

Hakangsl, about a month ago I was accused of colluding with someone, too. I didn't do it, I didn't even know the guy I was accused of colluding with. I know exactly who accused me of it though. I'm not sure of his name, but he was using a Pittsburgh Penguins avatar. If you're innocent, just tell them to check your poker history. They cleared me in about 24 hours or so.

[littlekona]

I have asked them to tweak poker for long time with no results...i asked for more turbo cash games & mtt and more varieties of sit gos( ive never seen any fill) instead they add the emoji icon at table so now i think i have button every hand

[pokerdevil]

Keep us posted please. I'm a fan of this site, despite the low traffic

[hakangsl]

It has been extremely frusturating, hopefully someone from SBR can get in contact with nitro or with me. I did file a formal complaint through SBR yesterday which will hopefully help. Still no word from Nitro, they haven't asked me a single thing in the 13 days they have been "investigating". I had thought Nitrogen was a safe room to bet and play at

[MRivera42]

with Nitrogen you're gambling in two ways correct? You're gambling on sports/poker and you're also gambling that the price of Bitcoin doesn't go down because then your balance is worthless

[HOWARDhasMYdough]

Seems like with Nitrogen you might be gambling in 3 ways. The 3rd being that they dont close your account for 2 weeks, freeze your money and tell you nothing. Really need regulation

[littlekona]

Seems like with Nitrogen you might be gambling in 3 ways. The 3rd being that they dont close your account for 2 weeks, freeze your money and tell you nothing. Really need regulation

Oh stop...something triggered this...Nitro is as solid of a book as there is..."Regulation" LOL that is funny offshore books may not be for you Sir...its all about trust

[HOWARDhasMYdough]

I have been playing on nitro for over a year and personally havent had a problem yet but I am also not winning. No matter what triggered this for OP, two weeks is unreasonable, not transparent and bad for the site and anyone considering nitrogen as a book. Thats why these threads exist because you never know when things turn south. It was pretty widely spoken about in chat that Nitrogen got killed on the superbowl. Maybe its a money issue, maybe its a legitimate complaint. 2 weeks to look at a poker account is not reasonable by any stretch. I personally trust nitrogen but 2 weeks not knowing anything with no reason would make me crazy.

[hakangsl]

Nitrogen Sports Support at 8:02pm on February 16, 2018Hello 4889981,Hope you are doing well.We are still waiting for a response from our team and although we understand you feel frustrated by our investigation time frames, please keep in mind that we are unable to speed the process but rest assured your account its being worked on.Thank you very much for your patience and understanding.Viv J.

[HOWARDhasMYdough]

They are working on your account for 2 weeks? Is another thread on here as well, I dont want to worry you but could be some more serious issues over at Nitrogen but definitely keep updating the thread. Maybe someone at SBR can chime in

[littlekona]

I have been playing on nitro for over a year and personally havent had a problem yet but I am also not winning. No matter what triggered this for OP, two weeks is unreasonable, not transparent and bad for the site and anyone considering nitrogen as a book. Thats why these threads exist because you never know when things turn south. It was pretty widely spoken about in chat that Nitrogen got killed on the superbowl. Maybe its a money issue, maybe its a legitimate complaint. 2 weeks to look at a poker account is not reasonable by any stretch. I personally trust nitrogen but 2 weeks not knowing anything with no reason would make me crazy.

I love Nitrogen and am on there every day...This is just my thought...As long as BTC is steady or trends upward there is no need to worry...As long as they keep all customer deposits in a coldwallet no need to worry....Now remember Nitrogen made MILLIONS and Millions! off Bitcoin Cash and not crediting customers the coins (i'm not saying they should or should not of) So i personally think these complaints all have some merit to them as they are not in business of stealing players account funds..Lots of crypto crimes out there so lets have these investigations go there course and see end results before jumping to conclusions...that said taking more the 3 days with no explanation other then investigation going on is not reasonable and it should be documented on there official SBR Page..Have to be fair an balanced

[Jocoshare]

Nitrogen Sports Support at 8:02pm on February 16, 2018Hello 4889981,Hope you are doing well.We are still waiting for a response from our team and although we understand you feel frustrated by our investigation time frames, please keep in mind that we are unable to speed the process but rest assured your account its being worked on.Thank you very much for your patience and understanding.Viv J.

They said that to me too. 5th day on hold today.
Hello 718912

Thank you for reaching out to us.

We offer our apologies once more for the inconvenience this delay causes.
Unfortunately, we can't discuss the details of an ongoing investigation, as soon the department in charge give us a resolution we will be contacting you back.

in case you need further assistance with something else do not hesitate and get in contact with us.

Best Regards
Damos.

[littlekona]

They said that to me too. 5th day on hold today.
Hello 718912

Thank you for reaching out to us.

We offer our apologies once more for the inconvenience this delay causes.
Unfortunately, we can't discuss the details of an ongoing investigation, as soon the department in charge give us a resolution we will be contacting you back.

in case you need further assistance with something else do not hesitate and get in contact with us.

Best Regards
Damos.

tough guys but something is up here I think......Can you give us any specifics about why you think this occurred? Did you play poker or casino? Withdrawals prior or is thi first one?

[Jocoshare]

tough guys but something is up here I think......Can you give us any specifics about why you think this occurred? Did you play poker or casino? Withdrawals prior or is thi first one?

i didnt know whats the real reason. They just cancelled my withdrawal. I won like 12streak times. Straight plays and Parlays.

[Jocoshare]

tough guys but something is up here I think......Can you give us any specifics about why you think this occurred? Did you play poker or casino? Withdrawals prior or is thi first one?

They also gave me a time frame but still i dont know the real reason why my account is on hold.

Nitrogen Sports Support at 1:07am on February 14, 2018
Hello 718912,

Our Security team will get in touch with you as soon as this investigation is completed.

Please keep in mind that reviews of this nature could take from 72 hours up to a week to conclude.

Thanks again for your patience.

Best regards,
Diane.

[littlekona]

well please update post when you here anything please tyvm

[hakangsl]

Nitrogen Sports Support at 7:39am on February 19, 2018Hello 4889981,We are glad to inform you that your account is back to active. Please feel free to login and place your payout request at your earliest convenience.We apologize for any inconvenience that this may cause. Your understanding and patience are greatly appreciated!Please let us know if there is anything else we may do for you.Best Regards,SethSecurity DepartmentWe are glad to inform you that your account is back to active. Please feel free to login and place your payout request at your earliest convenience.

We apologize for any inconvenience that this may cause. Your understanding and patience are greatly appreciated!

Please let us know if there is anything else we may do for you.

Best Regards,

Seth
Security Department

[Jocoshare]

How long did it takes? Did they tell you some time frame?

[hakangsl]

it took 15 days but they told me at first 72 hours to a week

[konck]

These poker sites are scams if you win they check it out because your not suppose to win. Wise up play live if your skills are good

[Jocoshare]

it took 15 days but they told me at first 72 hours to a week

We have same time frame. Omg. So i need to wait 15 days also. Damn.

[Jocoshare]

it took 15 days but they told me at first 72 hours to a week

Do you also chat them to have some updates?

[hakangsl]

my chat was off during those days but i almost sent msg every 2 days about my status and ask them to gimme some information

[HOWARDhasMYdough]

Long time but glad to hear the site I bet at got things settled. two weeks is bit crazy however