1. 08-03-16 02:29 PM #1
    Russian Rocket
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    SBR tech team check in- Poker client issues

    Using WIN10 here

    Right when the table sitting started to happen, my table failed to launch.
    Closed/Reopened client. Table opened up with a "Poker hand history" error msg.




    Closed the error msg and got another one:

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  2. 08-03-16 02:34 PM #2
    SBR Forum
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    Did you change the path of your hand history folder recently by any chance? Try to temporarily turn hand history off and see if the issue persists after rebooting the client.

    We haven't changed anything recently that should cause any client problems, but will try to reproduce.
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  3. 08-03-16 02:38 PM #3
    Russian Rocket
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    Quote Originally Posted by SBR Forum View Post
    Did you change the path of your hand history folder recently by any chance? Try to temporarily turn hand history off and see if the issue persists after rebooting the client.

    We haven't changed anything recently that should cause any client problems, but will try to reproduce.
    Nope..I haven't done anything as far the changing the settings goes.
    I'll try to do what you've suggested after I'm done playing this tourney.
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  4. 08-03-16 02:40 PM #4
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    Thanks. Also if you can let us know how many MB that folder is, that may provide some clues possibly.
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  5. 08-03-16 02:41 PM #5
    Russian Rocket
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    I just checked the Hand History settings and it actually is set to NO.
    So it's weird that the client would complain about it.
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  6. 08-03-16 02:42 PM #6
    Russian Rocket
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    Quote Originally Posted by SBR Forum View Post
    Thanks. Also if you can let us know how many MB that folder is, that may provide some clues possibly.
    that folder is empty- I haven't saved anything in there
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  7. 08-03-16 03:07 PM #7
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    We will PM you with additional troubleshooting from our techs, thank you.
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