[mrmarket]

I have had connection problems with the client in the past and they were dismissed as problems on my end. I switched over to an ethernet line and the same thing transpires. For a second please consider that it is not a problem on my end. I've opened the appropriate ports on my router and I'm running 2 other poker skins at the same time on this computer, a browser and all of them work absolutely fine without any disconnects. I know I'm not the only one experiencing the problems either. There were multiple timeouts today from players at my tables.

Could you please look into this.

Thank you.

[Ryangene]

mine is giving me some problems now too.

Can someone from sbr BOOT me from the 3pm est tournament as I entered BUT it's acting up for me and someone else can take the spot.

thanks

[frankzig]

had to drop out 3pm tourny for same reason

[yisman]

I've had issues in the past, but not like today, that I can remember. I'm getting DCed every few minutes. The worst was when I had KK, I raised pre-flop, and then it DCed me. The winning hand was a pair of 8s.

[yisman]

Just happened again. Had A4, ace comes on flop, someone pushes, I call, and then I get DCed. I go back in and it's already folded me. A pair of 10s won.

Might've won this tournament if not for the DCs, because they've cost me at least 3,000 chips, I'd estimate.

[shari91]

There's either something going wrong with the software or a few of us have dodgy Internet connections.

I wrote about this in Feb I think. Whatever hand I had was good enough for me to go all in. Someone called me (sorry I can't remember you right now but you're in my original post). My hand would've won - according to the other guy - but I wasn't there so he got the pot. When the system finally let me back in, I was down to 200 or so chips because I covered him and then some in the all in.

This was after me being disconnected 15+ times

Sole reason I don't play anymore. Obviously I can't play the contests that exclude SBR employees but that day was brutal. And then to get chucked like that, made me say no more. Again, I thought it was my Internet that was the issue but from reading a few threads I highly doubt we're all on iinet Australia

[daneblazer]

I have had connection problems with the client in the past and they were dismissed as problems on my end. I switched over to an ethernet line and the same thing transpires. For a second please consider that it is not a problem on my end. I've opened the appropriate ports on my router and I'm running 2 other poker skins at the same time on this computer, a browser and all of them work absolutely fine without any disconnects. I know I'm not the only one experiencing the problems either. There were multiple timeouts today from players at my tables.

Could you please look into this.

Thank you.

what version of windows do you use?

[daneblazer]

Just from my past experiences and gathering information from several other users, the software is not very compatible with Windows 7. This is a little concerning because more and more people are going to be using this Windows 7 going forward and if SBR wants the poker room to grow, this problem needs to be fixed.

For now, you can try right clicking on the SBR Poker Icon and click properties -
- compatibility
- check run this program as
- start with run this program in compatibility mode for Windows XP service pack 2
- apply and experiment with others if that doesn't work.

I'm not guaranteeing a fix, but this basically ended my problem with the disconnections. I even reinstalled Windows 7 again on a computer yesterday and then installed SBR Poker and was getting dropped often. I changed the compatibility and it immediately worked better.

Good luck

[yisman]

I am using Windows 7, which could explain it, then.

I wish I had known about your solution before today. I was doing so well and finished 29th thanks to the DCs.

[Cuse0323]

Just from my past experiences and gathering information from several other users, the software is not very compatible with Windows 7. This is a little concerning because more and more people are going to be using this Windows 7 going forward and if SBR wants the poker room to grow, this problem needs to be fixed.

For now, you can try right clicking on the SBR Poker Icon and click properties -
- compatibility
- check run this program as
- start with run this program in compatibility mode for Windows XP service pack 2
- apply and experiment with others if that doesn't work.

I'm not guaranteeing a fix, but this basically ended my problem with the disconnections. I even reinstalled Windows 7 again on a computer yesterday and then installed SBR Poker and was getting dropped often. I changed the compatibility and it immediately worked better.

Good luck

Has to be something like this, the two computers I play on have Vista and XP and I've never been disconnected.

[yisman]

It really is the fault of the software, too.

I'm using the same computer and the same connection right now to play ESPN poker, and I haven't been disconnected once in 45 minutes.

Also, I've played a bunch of times on PokerStars and ESPN Poker and haven't had DC issues. Only with SBR poker.

[mrmarket]

what version of windows do you use?

I'm running Windows 7 professional. I'll try the compatibility fix you mentioned.

Anyway it does seem the common thread with disconnects is people running the program under Windows 7. Please SBR look into making the software compatible. It's not our connections and it's 2011! Time to break out the Windows 98 CD to play the pokerz!

[bigdog3580]

Hope you guys get all this fixed.

[yisman]

Finally finished. Won the ESPN poker tournament, which took two and a half hours. No disconnects.

[Lockitup1x]

that sucks, very frustrating

[Andy117]

I've noticed that if I leave utorrent open I get disconnected often.

[mrmarket]

I'm still crashing as much but I just don't care anymore. It doesn't look like it will get fixed anytime soon.

FWIW they mostly occur when the hand is finished and transitioning to another. It's at that moment the software freezes up for me.

[stikymess]

I started using a laptop that has Windows Vista and has been flawless, main desktop has Windows 7 and it was too the point where I stop playing because the d/c were so bad.

So it has to be something with Windows 7 as most are finding.

[rake922]

I have windows 7 and was disconnected about 15 times today, regardless I made the top 18 players out of 49 entered. I eventually couldn't stand it anymore so went all in with a bad hand and finished in 14th place.



Also I have verizon fios and thats blazing

[yisman]

I used dane's suggestion and disconnecting is not as much of a problem anymore.

[dukeman]

i use to have issues with my lap top but it got better have not played lately hope it does no start back up

[rake922]

Just from my past experiences and gathering information from several other users, the software is not very compatible with Windows 7. This is a little concerning because more and more people are going to be using this Windows 7 going forward and if SBR wants the poker room to grow, this problem needs to be fixed.

For now, you can try right clicking on the SBR Poker Icon and click properties -
- compatibility
- check run this program as
- start with run this program in compatibility mode for Windows XP service pack 2
- apply and experiment with others if that doesn't work.

I'm not guaranteeing a fix, but this basically ended my problem with the disconnections. I even reinstalled Windows 7 again on a computer yesterday and then installed SBR Poker and was getting dropped often. I changed the compatibility and it immediately worked better.

Good luck

I will do this today and report how many disconnects I get

[Rod_M]

Great feedback on this thread, we will be reviewing any potential compatibility issues. Thanks.

[rake922]

I will do this today and report how many disconnects I get

disconnected only once

[daneblazer]

Glad this helped some people out. If that solution worked, maybe sticky it for the time being? A lot people use Windows 7 now

[BeerDog99]

I've noticed that if I leave utorrent open I get disconnected often.

FYI, I don't know whether it is just my ISP but every so often, if I have utorrent running (on another computer on my network), my entire network internet access slows to a crawl. I shutdown utorrent and shortly thereafter (~30secs) all internet access/speed is fine again. I then wait a while and start utorrent with no problems.

It seems like intermittently, my ISP severely throttles my internet connection when I am running utorrent.

It is a possibility that this might be a factor for some of the problems experienced by some people.

Cheers.

[stogies]

i use to have issues with my lap top but it got better have not played lately hope it does no start back up

may be its cause your room mates garretman and jarretman are using your lap top and messing things up. your just another points scammer at sbr and nobody cares what you say.