[milwaukee mike]

i have been on chat with them for 20 minutes now to request a payout
this is as far as i've gotten

Jerry: Hello. How may I assist you?
me: hello how can i request a check payout for xxxxx
me: alex told me i get a free check withdrawal
Jerry: you can do it with me and i can fill out a request or you can check back at 8am eastern and get a direct answer
me: i'll do it with you, here's my info

and now i have been sitting and waiting for a response for 10 minutes like every other time i have ever been on chat with them


i will eventually have to give up and go to bed
i'm wondering if anyone has ever in their lifetime been able to finish a conversation with one of these guys in less than 12 hours

[JimmysEgo]

they don't have an automated cashier where you can just type in how much you want to get paid out?

[WeinketoWarrick]

Huh, that's odd. I can't recall any real problems with Phoenix live chat. I'd rank them 2nd behind Bookmaker in that category.

[davidchong]

usually took for me 3-4 minutes for withdrawl..... and in less than 12 h, the transfer number.....

[WeinketoWarrick]

Looks like Jerry is the only one working tonight lol...I just got him too and he's definitely 3rd-string.

I wouldn't read too much into that one time...normally I think they're a little better.

[THEGREAT30]

yes I have

[FuzzyDunlop]

Most of mine are finished quickly

[Philavanh]

Never had that issue with BP

[Casperwaits]

Always had good repoire with Bet Phoenix. Nothing but friendly and prompt.

[Lazy-Man]

Shitty CS. I wanted to make a deposit there once and asked for the name to transfer money to and they never responded. Oh well their loss

[saints7011]

never had a problem with BP , always good CS...

[hanziman]

is it really a 5 figure amount?

[OMGRandyJackson]

Ive live chated with BP 4-6 times. All experiences went well if i remember correctly.

[BatemanPatrickl]

Most Sportbook's Chats are painful. May want to send an e-mail sir!

[milwaukee mike]

"Most Sportbook's Chats are painful"

this.

[KingKolzig]

if you get Alex on chat u r all set

hes smart as well, if its late and he knows the question will take a while he will just tell u to call and it will wrap it up in 30 seconds

[EaglesPhan36]

Doing anything with CS late at night is a crap shoot. I think it's really the cleaning people sitting in front of computers and they're told to give you that generic answer about trying back in the morning - hoping the majority will do that.

[LChruscial85]

I have trouble too...ask for this guy Shawn....he's the only one who is responsive and answers relatively quickly in my experiences. BetPhoenix is a good site...Nice Job gettin enough for a payout!

[JerseyLove]

It all depends on which agent you get

[Statman]

After 10pm EST it really is 'hit and miss' and before 8am, they will tell you to check back in 15mins. I'd rate them okay overall but certainly not superior to any extent.